{"id":2557885,"url":"https://alion.io/job/guild-garage-group-customer-service-representative-4","title":"Customer Service Representative","company":{"id":672919,"name":"Guild Garage Group","domain":"guildgaragegroup.com","url":"https://alion.io/company/guildgaragegroup","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":87,"open_postings":30,"ghost_share":0,"stale_share":0.533,"repost_share":0,"time_to_fill_p50_days":52,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Charlotte, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":20,"max":24,"currency":"USD","period":"hour","gross":null,"usd_annual":48000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-14T16:31:20Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-21T23:43:24Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Customer Service Representative - Home Services\nTip Top Garage Doors | Indian Trail, NC\nStarting Pay: $20-$24 per hour, based on relevant experience | Full-Time\nSchedule: Monday-Friday, 7:00 a.m.-4:00 p.m., with rotating weekends\nBring Your Home Services Experience to Tip Top\nDo you know how to turn an urgent customer call into a booked appointment, keep service details organized, and help technicians arrive prepared? Tip Top Garage Doors is looking for an experienced Customer Service Representative to join our Indian Trail team.\nIf you’ve supported customers in plumbing, HVAC, electrical, garage doors, solar, or another residential service industry, your experience will translate well here. We’re looking for someone who understands the pace of a service office, takes ownership of customer needs, and follows through.\nYou’ll help homeowners get the service they need while keeping communication clear between customers, technicians, and our office team.\nWhat You’ll Do\nTurn incoming calls into scheduled service appointments by listening carefully, asking the right questions, and explaining next steps.\n\nHandle a high volume of calls with professionalism, accuracy, and a sense of urgency.\n\nGather and document customer information, service concerns, and appointment details so technicians arrive prepared.\n\nCoordinate with technicians and office staff to support scheduling and communicate changes.\n\nKeep customers informed about appointments, service updates, and follow-up needs.\n\nResolve routine concerns with empathy and sound judgment, bringing more complex issues to the appropriate team member.\n\nMaintain accurate customer records and take ownership of follow-up so details don’t fall through the cracks.\n\nLearn our garage door services and help customers understand their options.\n\nWhat You Bring\nAt least one year of customer service experience in a residential service industry, such as plumbing, HVAC, electrical, garage doors, or solar.\n\nExperience booking service appointments and supporting a busy service office.\n\nStrong phone skills and the ability to build trust with customers quickly.\n\nThe ability to manage calls, scheduling software, and customer records accurately.\n\nA calm, practical approach to urgent requests, schedule changes, and frustrated customers.\n\nReliability, attention to detail, and consistent follow-through.\n\nServiceTitan experience is strongly preferred; experience with similar service management software is also valuable.\n\nAvailability to work Monday-Friday, 7:00 a.m.-4:00 p.m., with rotating weekends.\n\nHigh school diploma or equivalent.\n\nWhat We Offer\nStarting pay of $20-$24 per hour, based on relevant experience\n\nHealth, dental, and vision insurance\n\nPaid time off and paid holidays\n\n401(k) with company match\n\nEmployee discounts and referral program\n\nPaid training and ongoing support\n\nA supportive team and opportunities for career growth\n\nReady to Make an Impact?\nApply today and bring your home services experience to Tip Top Garage Doors. We’re looking for a dependable professional who takes pride in helping customers and keeping service operations running smoothly.\nGuild Garage Group LLC is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, Tip Top may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.\nAll candidates are required to undergo pre-employment Background and Drug Screenings, as well as a Motor Vehicle Record Check.\n*This posting provides details on potential commissioned compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as a salary offer.\nPay Range\n$20—$24 USD\nBy submitting your application, you consent to receive text messages, emails, and phone calls from Guild Garage Group and/or our coalition of partnered brands regarding job opportunities, application status, and recruiting-related communications. Message and data rates may apply. You may opt out of receiving text messages at any time by replying STOP. All messages are related to employment opportunities and recruiting activities.","description_format":"text","description_chars":4225,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Investment Holding Companies"],"lifecycle":[{"event":"open","at":"2026-10-14T19:48:54Z"}],"visa":[],"liveness":{"score":66,"band":"ok","label":"Likely open","p_open":1,"p_active":0.662,"p_room":1,"age_days":6,"expected_fill_days":52,"reasons":["conf:1","stale_co","wave","win:early","comp:junior"],"computed_at":"2026-10-21T05:46:15Z"},"pay":{"stated_usd_annual":48000,"is_top_pay":false},"html_url":"https://alion.io/job/guild-garage-group-customer-service-representative-4","json_url":"https://alion.io/job/guild-garage-group-customer-service-representative-4.json","meta":{"generated_at":"2026-10-22T02:57:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2548,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":672919},"rest":"https://alion.io/mcp/rest/get_company?id=672919"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fguild-garage-group-customer-service-representative-4"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fguild-garage-group-customer-service-representative-4"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fguild-garage-group-customer-service-representative-4"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/guild-garage-group-customer-service-representative-4\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fguild-garage-group-customer-service-representative-4"}]}