{"id":2924648,"url":"https://alion.io/job/guild-garage-group-customer-service-representative-5","title":"Customer Service Representative","company":{"id":672919,"name":"Guild Garage Group","domain":"guildgaragegroup.com","url":"https://alion.io/company/guildgaragegroup","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":86,"open_postings":28,"ghost_share":0,"stale_share":0.571,"repost_share":0,"time_to_fill_p50_days":54,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mesa, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":47000,"max":60000,"currency":"USD","period":"year","gross":null,"usd_annual":60000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2025-08-20T20:49:23Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-26T02:17:13Z","board_verified":true,"closed_at":null,"days_open":431,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":431},"description":"Customer Service Representative\nMesa, AZ | Full-Time\nStarting Pay: $17-$20 per hour\nAfter Training: Hourly + Incentives\nRealistic Annual Earnings: $47,000 - $60,000\nJoin Goody Garage Doors - Where Every Call Opens the Door to a Great Career!\nAt Goody Garage Doors, we’re more than just a garage door company - we’re a fast-growing, team-first organization committed to delivering exceptional service and creating real career opportunities.\nIf you love helping people, solving problems, and being part of a supportive team that wins together, this could be the opportunity you’ve been looking for.\nShifts Currently Available\n(Rotating weekends as needed)\nMonday - Friday: 6:00 AM - 2:00 PM\n\nMonday - Friday: 10:00 AM - 6:00 PM\n\nMonday - Friday: 1:00 PM - 9:00 PM\n\nWhat We’re Looking For\n1+ year of customer service experience preferred (home services or emergency services a plus)\n\nPrior dispatch experience (residential/emergency services) is a plus\n\nBilingual (English/Spanish) is a plus\n\nFamiliarity with ServiceTitan is a bonus (we will train the right person!)\n\nStrong communication and active listening skills\n\nOrganized and able to multitask in a fast-paced environment\n\nCalm under pressure and solutions-oriented\n\nTeam-focused mindset with a desire to grow\n\nHigh school diploma or equivalent required\n\nWhat You’ll Do\nAs a Customer Service Representative, you are the first impression of our company and the voice our customers rely on. You will:\nAnswer inbound calls and assist customers with scheduling and service needs\n\nDeliver empathetic, professional, and solution-focused support\n\nManage a high volume of calls with confidence and efficiency\n\nCommunicate with technicians and internal teams to ensure smooth service execution\n\nProvide timely updates and resolve customer concerns\n\nMaintain accurate documentation of customer interactions\n\nIdentify opportunities to recommend services that add value\n\nLearn our services inside and out to become a trusted resource\n\nCompensation & Growth\nStarting Pay: $17-$20/hour (DOE)\n\nPost-Training Pay Structure: Hourly + Performance Incentives\n\nRealistic Annual Earnings: $47,000 - $60,000\n\nClear advancement opportunities - we promote from within\n\nThis is not just an hourly role - it’s a performance-driven opportunity where motivated team members can significantly increase their earnings.\nWhy You’ll Love Working Here\nSupportive, team-first culture\n\nStructured training and mentorship\n\nCareer advancement opportunities\n\nHealth, Dental, and Vision Insurance\n\nPaid Time Off & Paid Holidays\n\n401(k) with company match\n\nEmployee discounts\n\nEmployee referral program\n\nRecognition and rewards for top performers\n\nReady to Open the Door to Your Next Opportunity?\nIf you’re motivated, customer-focused, and ready to grow with a company that values your contribution, we’d love to meet you.\nApply today and start building a career you’re proud of with Goody Garage Doors.\nGuild Garage Group LLC is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, Goody may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.\nAll candidates are required to undergo pre-employment Background and Drug Screenings, as well as a Motor Vehicle Record Check.\n*This posting provides details on potential commissioned compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as a salary offer.\nPay Range\n$47,000—$60,000 USD\nBy submitting your application, you consent to receive text messages, emails, and phone calls from Guild Garage Group and/or our coalition of partnered brands regarding job opportunities, application status, and recruiting-related communications. Message and data rates may apply. You may opt out of receiving text messages at any time by replying STOP. 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