{"id":3337418,"url":"https://alion.io/job/guild-garage-group-customer-service-representative-7","title":"Customer Service Representative","company":{"id":672919,"name":"Guild Garage Group","domain":"guildgaragegroup.com","url":"https://alion.io/company/guildgaragegroup","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":85,"open_postings":27,"ghost_share":0,"stale_share":0.593,"repost_share":0,"time_to_fill_p50_days":52,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Elmwood Park, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":22,"max":26,"currency":"USD","period":"hour","gross":null,"usd_annual":52000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-27T12:35:12Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-11-02T20:42:30Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Customer Service Representative\nElmwood Park, NJ | Full-Time | On-Site\nPay: $22-$26 per hour, depending on experience\nSchedule: Monday-Friday, 8:00 a.m.-5:00 p.m. with Rotating Saturdays\nHelp Customers. Support Your Team. Build Your Career.\nAn established residential home services company is seeking a dependable, customer-focused Customer Service Representative to join our team in Elmwood Park, NJ.\nIf you enjoy helping people, coordinating busy schedules, and keeping things organized in a fast-paced environment, this is an opportunity to make a meaningful impact every day.\nThis search is being conducted confidentially. Company details will be shared with candidates during the interview process.\nWhat You’ll Do\nAs a Customer Service Representative, you’ll be a primary point of contact for customers and an essential connection between our office and field teams. Your responsibilities will include:\nAnswering inbound calls and assisting customers with scheduling and service needs\n\nProviding professional, empathetic, and solution-focused customer support\n\nManaging a high volume of calls while maintaining accuracy and attention to detail\n\nCoordinating with technicians and internal teams to keep appointments running smoothly\n\nCommunicating appointment details, service updates, and schedule changes\n\nAddressing customer concerns and following through on outstanding issues\n\nMaintaining accurate customer records and documenting interactions\n\nIdentifying opportunities to recommend services that meet customer needs\n\nLearning our services and processes to become a trusted resource\n\nWhat We’re Looking For\nAt least one year of customer service experience preferred, especially in residential home services such as garage doors, HVAC, plumbing, or electrical\n\nPrevious scheduling or dispatch experience is a plus\n\nFamiliarity with ServiceTitan is helpful; training is available\n\nStrong communication and active listening skills\n\nThe ability to multitask, prioritize, and stay organized in a busy environment\n\nA calm, professional approach to handling customer concerns\n\nDependability, attention to detail, and a team-focused mindset\n\nBilingual English/Spanish skills are a plus\n\nHigh school diploma or equivalent required\n\nAvailability to work Monday-Friday, 8:00 a.m.-5:00 p.m. with Rotating Saturdays\n\nCompensation & Benefits\nHourly pay: $22-$26, depending on experience\n\nStructured training and ongoing support\n\nCareer growth and advancement opportunities\n\nHealth, dental, and vision insurance\n\nPaid time off and paid holidays\n\n401(k) with company match\n\nEmployee discounts\n\nEmployee referral program\n\nRecognition for strong performance and contributions\n\nReady to Join Our Team?\nWe’re looking for someone who takes pride in helping customers and supporting a team. If you’re organized, dependable, and ready for your next opportunity, we’d love to hear from you.\nApply today to be considered for this confidential opportunity.\nGuild Garage Group LLC is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, Door Works may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.\nAll candidates are required to undergo pre-employment Background and Drug Screenings, as well as a Motor Vehicle Record Check.\n*This posting provides details on potential commissioned compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as a salary offer.\nPay Range\n$22—$26 USD\nBy submitting your application, you consent to receive text messages, emails, and phone calls from Guild Garage Group and/or our coalition of partnered brands regarding job opportunities, application status, and recruiting-related communications. Message and data rates may apply. You may opt out of receiving text messages at any time by replying STOP. All messages are related to employment opportunities and recruiting activities.","description_format":"text","description_chars":4034,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"Spanish","level":"Proficiency (C2)","optional":false},{"language":"English","level":"Proficiency (C2)","optional":false}]},"benefits":["Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Investment Holding Companies"],"lifecycle":[{"event":"open","at":"2026-10-27T14:21:37Z"}],"visa":[],"liveness":{"score":40,"band":"fade","label":"Fading","p_open":1,"p_active":0.397,"p_room":1,"age_days":5,"expected_fill_days":52,"reasons":["conf:3","stale_co","evergreen","wave","win:early","comp:junior"],"computed_at":"2026-11-02T06:13:15Z"},"pay":{"stated_usd_annual":52000,"is_top_pay":true},"html_url":"https://alion.io/job/guild-garage-group-customer-service-representative-7","json_url":"https://alion.io/job/guild-garage-group-customer-service-representative-7.json","meta":{"generated_at":"2026-11-03T01:16:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1585,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":672919},"rest":"https://alion.io/mcp/rest/get_company?id=672919"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fguild-garage-group-customer-service-representative-7"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fguild-garage-group-customer-service-representative-7"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fguild-garage-group-customer-service-representative-7"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/guild-garage-group-customer-service-representative-7\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fguild-garage-group-customer-service-representative-7"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3337418}},{"tool":"search_jobs","arguments":{"company":"guildgaragegroup.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3337418},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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