{"id":4084706,"url":"https://alion.io/job/guild-garage-group-customer-service-representative-supervisor","title":"Customer Service Representative Supervisor","company":{"id":672919,"name":"Guild Garage Group","domain":"guildgaragegroup.com","url":"https://alion.io/company/guildgaragegroup","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":84,"open_postings":25,"ghost_share":0,"stale_share":0.64,"repost_share":0,"time_to_fill_p50_days":51,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Diego, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":28,"max":33,"currency":"USD","period":"hour","gross":null,"usd_annual":66000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-11T14:54:37Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-11T18:37:02Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Step Into a Career That Opens Doors with Garage Door Medics!\nCustomer Service Representative Supervisor | San Diego, CA\nHourly: $28-$33/hr \nMonday - Friday with occasional weekends\n** Why Join Us?**\nA People-First Company Built on Trust\nFor over 30 years, Garage Door Medics has been grounded in a powerful founding principle: we’re not just a garage door company-we’re a people company. Every interaction is rooted in honesty, empathy, and transparency, and our motto is simple: “We ONLY recommend what you need.”\nCommunity, Culture & Commitment\nWe’re deeply connected to San Diego-giving back through partnerships with Habitat for Humanity, the Red Cross, and local cleanup projects. We’re also committed to sustainability, recycling materials whenever possible to support our local environment.\nLeading the Way in Our Industry\nConsistently rated among the highest in the country with over 5,000 five-star reviews, we’ve become a trusted local brand grounded in exceptional service and long-term customer relationships.\nPart of Something Bigger-Still Local at Heart\nIn June 2025, we proudly partnered with Guild Garage Group-an alliance supporting family-owned garage door service brands. This move allows us to grow and retain our identity, culture, and service excellence while gaining access to expanded resources and opportunities.\nWhat You’ll Do:\nDaily Team Supervision: Supervise and support CSRs, ensuring phone coverage, productivity, attendance, and accountability.\nServiceTitan Management: Monitor calls, bookings, customer records, job details, and follow up activities for accuracy and completion.\nBooking Performance: Track individual and team booking rates, identify missed opportunities, and coach CSRs to improve conversion.\nCall Quality & Training: Review recorded calls, provide feedback, conduct training, and reinforce company procedures.\nScheduling & Dispatch Coordination: Coordinate with dispatchers to ensure accurate scheduling, complete job information, and clear customer expectations.\nCustomer Issue Resolution: Handle escalated concerns, resolve scheduling issues, and ensure timely follow through.\nTeam Accountability: Hold team meetings and individual coaching sessions, communicate expectations, and document improvement needs.\nProcess Improvement: Identify operational issues and improve consistent use of ServiceTitan and company procedures.\nWho You Are:\nYou bring 3+ years of customer service experience, preferably in home services, skilled trades, or a related service based industry.\nPrevious experience in a customer service leadership, supervisory, or team lead role preferred.\nHands on ServiceTitan experience required, including call management, scheduling, customer records, and reporting.\nAbility to hold employees accountable while maintaining a supportive team environment.\nHighly organized and comfortable managing multiple priorities.\nAbility to work effectively with dispatchers, technicians, and leadership.\nHigh school diploma or equivalent required.\nWhat Success Looks Like\nA successful Customer Service Supervisor keeps the team organized, phones answered, appointments booked correctly, and customer concerns resolved. They use ServiceTitan daily to identify problems, coach employees, improve booking performance, and ensure consistent results.\nHow Success Is Measured\nPerformance will be evaluated against established key performance indicators (KPIs), including:\nBooking Performance: Helping the team meet established booking goals.\nCall Responsiveness: Maintaining strong answer rates and minimizing missed or abandoned calls.\nCall Quality: Supporting consistent service through call reviews and coaching.\nServiceTitan Accuracy: Ensuring customer and job information is complete and accurate.\nCustomer Follow-Up: Resolving open customer issues in a timely manner.\nTeam Development: Providing regular coaching, feedback, and performance reviews.\n** What You’ll Enjoy:**\nCompetitive compensation: $28 - $33 per hour\n\nSupportive, values-driven environment that truly appreciates your contributions.\n\nMentorship, training, and a clear path for advancement-promotion from within is our norm.\n\nHealth, Vision & Dental benefits; PTO, Holidays, and 401(k) with match.\n\nEmployee perks and discounts on our services.\n\nThe chance to join a trusted, community-centric company that still feels like family-and now part of a growing national network.\n\n** Apply Today**\nIf you’re eager to help people, take pride in your work, and believe customer care is an art, we're looking for you. Join Garage Door Medics and build more than a career-build a legacy of trust, service, and community.\nLocation: San Diego, CA (and surrounding areas)\nType: Full-Time, Hourly\nReady to make a difference? Submit your application and help us open the door to brighter futures-for customers and for your career.\nGuild Garage Group LLC is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, Garage Door Medics may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.\nAll candidates are required to undergo pre-employment Background and Drug Screenings, as well as a Motor Vehicle Record Check.\nPay Range\n$28—$33 USD\nBy submitting your application, you consent to receive text messages, emails, and phone calls from Guild Garage Group and/or our coalition of partnered brands regarding job opportunities, application status, and recruiting-related communications. Message and data rates may apply. You may opt out of receiving text messages at any time by replying STOP. 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