{"id":3112096,"url":"https://alion.io/job/guild-garage-group-dispatcher","title":"Dispatcher","company":{"id":672919,"name":"Guild Garage Group","domain":"guildgaragegroup.com","url":"https://alion.io/company/guildgaragegroup","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":82,"open_postings":27,"ghost_share":0,"stale_share":0.704,"repost_share":0,"time_to_fill_p50_days":51,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Charlotte, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":17,"max":20,"currency":"USD","period":"hour","gross":null,"usd_annual":40000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-22T19:36:21Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-11-04T10:40:57Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"Now Hiring: Dispatcher\nTip Top Garage Doors | Charlotte, NC\nPay: $17-$20 per hour (DOE)\nAre you a strong communicator who thrives in a fast-paced environment and loves keeping teams organized and running efficiently? Tip Top Garage Doors is looking for a dependable, detail-oriented Dispatcher to serve as the heartbeat of our daily operations.\nIn this role, you’ll coordinate schedules, support our field technicians, and help deliver a smooth, professional experience for our customers. If you enjoy problem-solving, multitasking, and being the go-to person who keeps everything on track, this could be the perfect fit.\nWhat You’ll Do\nSchedule and dispatch service and repair calls based on technician location, availability, and skillset\n\nMonitor and adjust schedules in real time to respond to changes, emergencies, and customer needs\n\nCommunicate clearly and professionally with technicians, customers, and management throughout the day\n\nReview daily jobs to ensure correct skill levels, parts, notes, and payment details are in place\n\nOptimize routes to reduce drive time, improve efficiency, and minimize callbacks\n\nServe as a primary point of contact for customers-answering questions and setting clear expectations\n\nAccurately document customer interactions and ensure proper follow-up\n\nHandle inbound calls and route them appropriately\n\nSupport the office and operations team with additional administrative tasks as needed\n\nWhat We’re Looking For\nHigh school diploma or equivalent\n\n1-3 years of dispatching, scheduling, or service coordination experience\nGarage door industry experience preferred\n\nFamiliarity with ServiceTitan or similar scheduling software is highly desirable\n\nStrong multitasking, organization, and time-management skills\n\nClear, professional written and verbal communication\n\nCalm, solution-focused mindset under pressure\n\nTeam-oriented attitude with a willingness to jump in and help where needed\n\nComfortable using computers and learning new systems quickly\n\nWhat We Offer\nCompetitive hourly pay: $17-$20/hr (DOE)\n\nComprehensive benefits package, including:\nHealth, Dental & Vision Insurance\n\nPaid Time Off & Paid Holidays\n\n401(k) with company match\n\nEmployee discounts & referral bonuses\n\nOngoing training and development\n\nA supportive, team-first culture with opportunities for growth into senior or leadership roles\n\nIf you’re ready to join a dependable, growing garage door company where your work truly matters, Tip Top Garage Doors would love to hear from you.\nApply today and help keep our operations-and our customers-moving forward.\nGuild Garage Group LLC is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, Tip Top may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.\nAll candidates are required to undergo pre-employment Background and Drug Screenings, as well as a Motor Vehicle Record Check.\n*This posting provides details on potential commissioned compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as a salary offer.\nPay Range\n$17—$20 USD\nBy submitting your application, you consent to receive text messages, emails, and phone calls from Guild Garage Group and/or our coalition of partnered brands regarding job opportunities, application status, and recruiting-related communications. Message and data rates may apply. You may opt out of receiving text messages at any time by replying STOP. 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