{"id":687085,"url":"https://alion.io/job/guildgaragegroup-customer-service-representative-2","title":"Customer Service Representative","company":{"id":672919,"name":"Guild Garage Group","domain":"guildgaragegroup.com","url":"https://alion.io/company/guildgaragegroup","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":80,"open_postings":30,"ghost_share":0,"stale_share":0.8,"repost_share":0,"time_to_fill_p50_days":37,"computed_at":"2026-09-29T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["West Valley City, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":18,"max":21,"currency":"USD","period":"hour","gross":null,"usd_annual":42000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-28T16:47:50Z","employer_posted_date":"2026-09-03","last_verified_at":"2026-09-29T20:56:09Z","board_verified":true,"closed_at":null,"days_open":32,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":32},"description":"Join A Plus - Where Every Call Opens the Door to a Great Career!\nCustomer Service Representative | West Valley City, UT\nHourly Position | $18-21/hour\nDo You Thrive on Helping Others, Solving Problems, and Being Part of a Winning Team?\nLet’s talk-your future starts here!\nAt A Plus, we’re more than just a home services company-we’re a tight-knit team with big goals and even bigger opportunities. If you’re someone who loves working with people, enjoys problem-solving, and thrives in a collaborative environment, we want to hear from you.\nWe’re looking for a Customer Service Representative who is friendly, proactive, and driven to join our growing West Valley City team. This isn’t just another job-it’s a meaningful career opportunity where your voice matters, your efforts are appreciated, and your growth is encouraged.\nImportant: If you would like to be considered for this position, in addition to submitting your application, please take the time to submit the short pre-recorded interview linked below. Copy and past the link to get started.\nhttps://myint.video/anmOXUU_tB\nWhat You’ll Be Doing:\nBe the voice of A Plus -support customers by phone, email, and chat, creating exceptional service experiences that make a lasting impression.\n\nDeliver top-notch service with empathy, professionalism, and a positive attitude.\n\nHandle a high volume of calls with confidence and efficiency.\n\nCommunicate across multiple channels to resolve issues and provide timely updates.\n\nResearch solutions and respond to customer needs with helpful, accurate information.\n\nKeep detailed and organized records of customer interactions.\n\nSpot opportunities to recommend services that add value for our customers.\n\nWork closely with technicians and office staff to ensure a smooth service process.\n\nLearn our products and services so you can be the go-to resource for customers.\n\nWhat We’re Looking For:\n1+ year in a customer service role (home services or tech industry experience is a plus)\n\nExcellent communication and active listening skills\n\nHighly organized with strong time management and multitasking abilities\n\nFriendly, adaptable, and calm under pressure\n\nFamiliarity with ServiceTitan is a bonus (but we’ll train the right person!)\n\nA team player who’s excited about growth and contributing to success\n\nHigh school diploma or equivalent\n\nWhy You’ll Love It Here:\nSupportive, team-first culture where your efforts are valued\n\nClear opportunities for advancement-we love to promote from within\n\nRespect, recognition, and rewards for hard work and dedication\n\nHands-on training and mentorship to help you succeed\n\nThe chance to grow your career with a respected and expanding local company\n\nWhat We Offer:\nPay: $18-$21/hour, based on experience\n\nBenefits: Health, Vision, Dental, PTO, Paid Holidays, 401(k) with match\n\nEmployee discounts on products and services\n\nEmployee referral program\n\nBe part of a world-class network of residential service brands that invests in your growth\n\nLocation: West Valley City, UT\nPosition Type: Full-Time, Hourly\nApply today and help us open the door to an even brighter future-for you and our customers!\nGuild Garage Group LLC is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, A Plus may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.\nAll candidates are required to undergo pre-employment Background and Drug Screenings, as well as a Motor Vehicle Record Check.\n*This posting provides details on potential commissioned compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as a salary offer.\nPay Range\n$18—$21 USD\nBy submitting your application, you consent to receive text messages, emails, and phone calls from Guild Garage Group and/or our coalition of partnered brands regarding job opportunities, application status, and recruiting-related communications. Message and data rates may apply. You may opt out of receiving text messages at any time by replying STOP. All messages are related to employment opportunities and recruiting activities.","description_format":"text","description_chars":4224,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-11T00:27:28Z"}],"liveness":{"score":20,"band":"cold","label":"Long shot","p_open":1,"p_active":0.263,"p_room":0.75,"age_days":31,"expected_fill_days":37,"reasons":["conf:3","stale_co","evergreen","wave","win:late"],"computed_at":"2026-09-29T05:45:00Z"},"pay":{"stated_usd_annual":42000,"is_top_pay":false},"html_url":"https://alion.io/job/guildgaragegroup-customer-service-representative-2","json_url":"https://alion.io/job/guildgaragegroup-customer-service-representative-2.json","meta":{"generated_at":"2026-09-30T05:37:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3992,"day_limit":5000,"remaining_today":1008,"minute_limit":60,"resets_at":"2026-10-01T00:00:00Z"}}}