{"id":687092,"url":"https://alion.io/job/guildgaragegroup-customer-service-representative-3","title":"Customer Service Representative","company":{"id":672919,"name":"Guild Garage Group","domain":"guildgaragegroup.com","url":"https://alion.io/company/guildgaragegroup","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":77,"open_postings":31,"ghost_share":0,"stale_share":0.935,"repost_share":0,"time_to_fill_p50_days":36,"computed_at":"2026-10-02T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Round Rock, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":21,"max":23,"currency":"USD","period":"hour","gross":null,"usd_annual":46000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-31T16:38:27Z","employer_posted_date":"2026-08-31","last_verified_at":"2026-10-02T22:47:06Z","board_verified":true,"closed_at":null,"days_open":32,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":32},"description":"⭐ Customer Service Representative\nGator Garage Doors - Round Rock, TX\nStarting Pay: $21-$23/hour (Based on Experience)\nWant a Job Where You’re Valued, Supported, and Part of a Growing Team?\nGator Garage Doors is Hiring a Customer Service Representative (CSR)!\nWe are looking to add a strong CSR to our growing team. This role is key to supporting our technicians and delivering excellent service to our customers. Schedule details will be discussed during the interview \nprocess.\nFive Day Work Week With Rotating Weekends. - Possible 4 Day Work Week for the right candidate!\nIf you’re dependable, team-oriented, and thrive in a fast-paced environment, we’d love to talk with you!\nWhat You’ll Do\nAs a Customer Service Representative, you’ll become the heartbeat of our customer experience. You will:\nAnswer incoming calls, emails, and chats with professionalism and positivity\n\nSchedule appointments and coordinate with our technicians for seamless service\n\nProvide updates, answer questions, and guide customers through next steps\n\nTroubleshoot issues and offer clear, helpful solutions\n\nDocument customer interactions accurately and efficiently\n\nSpot opportunities to recommend services that genuinely help the customer\n\nLearn our services inside & out-becoming a trusted expert for homeowners\n\nWhat We’re Looking For\nYou're a great fit if you bring:\n1+ year of customer service experience (home services or tech = bonus!)\n\nExcellent communication & active listening skills\n\nStrong organization and multitasking ability\n\nA calm, friendly, customer-first attitude-even on busy days\n\nComfort with technology (ServiceTitan experience is a plus!)\n\nReliability, team spirit, and a desire to grow\n\nHigh school diploma or equivalent\n\nWhy You’ll Love Working at Gator\nWe take care of our people - professionally and personally. You’ll enjoy:\nCompetitive Starting Pay: $21-$23/hr\nA fun, supportive team where your contributions truly matter\nGrowth opportunities - we promote from within!\nHands-on training & mentorship\nA stable, respected local business with a great reputation\nA company culture built on trust, teamwork, and treating people right\nWhat We Offer (Benefits)\nHealth, Dental & Vision Insurance\n\nPTO + Paid Holidays\n\n401(k) with Company Match\n\nEmployee Discounts\n\nEmployee Referral Bonuses\n\nCareer development within a nationwide family of premium home-service brands\n\nA workplace that invests in your future\n\nLocation\nThis role is based in our Round Rock, TX office - where great things are happening every day.\nIf you're ready to join a team that values your voice, supports your growth, and works together like family, we’d love to meet you.\nApply today and build your career with Gator Garage Doors!\nGuild Garage Group LLC is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, Gator may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.\nAll candidates are required to undergo pre-employment Background and Drug Screenings, as well as a Motor Vehicle Record Check.\n*This posting provides details on potential commissioned compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as a salary offer.\nPay Range\n$21—$23 USD\nBy submitting your application, you consent to receive text messages, emails, and phone calls from Guild Garage Group and/or our coalition of partnered brands regarding job opportunities, application status, and recruiting-related communications. Message and data rates may apply. You may opt out of receiving text messages at any time by replying STOP. All messages are related to employment opportunities and recruiting activities.","description_format":"text","description_chars":3796,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Growth opportunities","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-11T00:27:28Z"}],"liveness":{"score":19,"band":"cold","label":"Long shot","p_open":1,"p_active":0.258,"p_room":0.75,"age_days":31,"expected_fill_days":36,"reasons":["conf:12","stale_co","evergreen","win:late","comp:junior"],"computed_at":"2026-10-02T05:45:00Z"},"pay":{"stated_usd_annual":46000,"is_top_pay":false},"html_url":"https://alion.io/job/guildgaragegroup-customer-service-representative-3","json_url":"https://alion.io/job/guildgaragegroup-customer-service-representative-3.json","meta":{"generated_at":"2026-10-03T01:13:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1112,"day_limit":5000,"remaining_today":3888,"minute_limit":60,"resets_at":"2026-10-04T00:00:00Z"}}}