{"id":687098,"url":"https://alion.io/job/guildgaragegroup-customer-service-representative-4","title":"Customer Service Representative","company":{"id":672919,"name":"Guild Garage Group","domain":"guildgaragegroup.com","url":"https://alion.io/company/guildgaragegroup","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":77,"open_postings":31,"ghost_share":0,"stale_share":0.935,"repost_share":0,"time_to_fill_p50_days":36,"computed_at":"2026-10-01T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Denver, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":19,"max":22,"currency":"USD","period":"hour","gross":null,"usd_annual":44000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-28T16:19:20Z","employer_posted_date":"2026-08-28","last_verified_at":"2026-10-01T17:18:18Z","board_verified":true,"closed_at":null,"days_open":34,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":34},"description":"Customer Service Representative - Join a Fast-Growing, High-Energy Team!\nLocations: Castle Rock, CO, Colorado Springs, CO, Commerce City, CO, or Loveland, CO\nPay: $19-$22 per hour (based on experience)\nDo You Love Helping People, Solving Problems, and Being Part of a Winning Team?\nIf so-you’ll fit right in.\nAt One Clear Choice Garage Doors, we're a leader in the Colorado market and a trusted name across the region. With thousands of 5-star reviews, a reputation for honesty, and a commitment to excellence, we’re not your average garage door company. We're a fast-moving, supportive, and people-focused team-where customer service is everything.\nWe’re looking for a friendly, motivated, solutions-driven Customer Service Representative to help us continue delivering the exceptional experience our customers love.\nIf you enjoy working with people, staying organized, and being the helpful voice that makes someone's day easier, this role is for you.\n⭐ What You’ll Do (Your Impact Matters)\nAs the voice of One Clear Choice, you’ll be the first point of contact for customers-helping guide them through scheduling, service questions, and product inquiries. You'll play a vital role in ensuring seamless communication and exceptional customer experiences.\nYou will:\nDeliver empathetic, professional support across phone, email, and chat\n\nHandle a high volume of inbound calls while staying upbeat and organized\n\nAccurately schedule appointments and coordinate with our field technicians\n\nResearch solutions and provide clear, friendly answers to customer questions\n\nMaintain detailed and accurate notes in our systems\n\nSpot opportunities to recommend additional services that add value to the customer\n\nWork closely with the team to keep jobs moving smoothly\n\nLearn our products and services so well that you become a trusted expert\n\n⭐ What We’re Looking For\n1+ year of customer service experience (home services experience = bonus!)\n\nStrong communication and active listening skills\n\nFriendly, patient, and positive-especially under pressure\n\nExcellent multitasking and time-management abilities\n\nComfort with technology and CRM tools (ServiceTitan experience = plus!)\n\nTeam-oriented attitude with a desire to learn and grow\n\nHigh school diploma or equivalent\n\n⭐ Why You’ll Love Working With Us\nJoining One Clear Choice means you’re joining a top-rated, rapidly growing, employee-focused company. Here’s what you’ll enjoy:\nCulture & Growth\nSupportive, team-first environment\n\nRecognition for your hard work-your voice matters\n\nOpportunities to advance (we love promoting from within!)\n\nHands-on training and ongoing development\n\nExcellent Benefits\nHealth, Vision, Dental Insurance\n\nPTO + Paid Holidays\n\n401(k) with Company Match\n\nEmployee discounts\n\nReferral bonuses\n\nChance to grow within a respected national family of residential service brands\n\nReady to Join a Team That Feels Like Family-and Builds Careers, Not Just Jobs?\nIf you’re motivated, positive, and excited to grow with a company that invests in you…\nWe want to meet you.\nApply today and take the first step toward an amazing future with One Clear Choice Garage Doors.\nGuild Garage Group LLC is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, One Clear Choice may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.\nAll candidates are required to undergo pre-employment Background and Drug Screenings, as well as a Motor Vehicle Record Check.\n*This posting provides details on potential commissioned compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as a salary offer.\nPay Range\n$19—$22 USD\nBy submitting your application, you consent to receive text messages, emails, and phone calls from Guild Garage Group and/or our coalition of partnered brands regarding job opportunities, application status, and recruiting-related communications. Message and data rates may apply. You may opt out of receiving text messages at any time by replying STOP. All messages are related to employment opportunities and recruiting activities.","description_format":"text","description_chars":4234,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Dental insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-11T00:27:28Z"}],"liveness":{"score":19,"band":"cold","label":"Long shot","p_open":1,"p_active":0.256,"p_room":0.75,"age_days":33,"expected_fill_days":36,"reasons":["conf:2","stale_co","evergreen","win:late","comp:junior"],"computed_at":"2026-10-01T05:45:00Z"},"pay":{"stated_usd_annual":44000,"is_top_pay":false},"html_url":"https://alion.io/job/guildgaragegroup-customer-service-representative-4","json_url":"https://alion.io/job/guildgaragegroup-customer-service-representative-4.json","meta":{"generated_at":"2026-10-02T00:56:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1033,"day_limit":5000,"remaining_today":3967,"minute_limit":60,"resets_at":"2026-10-03T00:00:00Z"}}}