{"id":687106,"url":"https://alion.io/job/guildgaragegroup-customer-service-representative-6","title":"Customer Service Representative","company":{"id":672919,"name":"Guild Garage Group","domain":"guildgaragegroup.com","url":"https://alion.io/company/guildgaragegroup","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":87,"open_postings":32,"ghost_share":0,"stale_share":0.531,"repost_share":0,"time_to_fill_p50_days":49,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mesa, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":40000,"max":70000,"currency":"USD","period":"year","gross":null,"usd_annual":70000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-26T19:20:44Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-15T03:08:51Z","board_verified":true,"closed_at":null,"days_open":49,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":49},"description":"Customer Service Representative\nMesa, AZ | Full-Time\nStarting Pay: $17-$25 per hour, plus incentive bonuses\nRealistic Annual Earnings: $40,000-$70,000\nJoin Goody Garage Doors-Where Every Call Opens the Door to a Great Career!\nAt Goody Garage Doors, we’re more than just a garage door company-we’re a fast-growing, team-first organization committed to delivering exceptional service and creating meaningful career opportunities.\nIf you love helping people, solving problems, and being part of a supportive team that succeeds together, this could be the opportunity you’ve been looking for.\nShifts Currently Available\nRotating weekends as needed\nMonday-Friday: 6:00 AM-2:00 PM\nMonday-Friday: 10:00 AM-6:00 PM\nMonday-Friday: 1:00 PM-9:00 PM\nWhat We’re Looking For\nOne or more years of customer service experience preferred; home services or emergency services experience is a plus\nPrevious dispatch experience in residential or emergency services is a plus\nBilingual English/Spanish skills are a plus\nFamiliarity with ServiceTitan is a bonus, but we will train the right person\nStrong communication and active-listening skills\nAbility to stay organized and multitask in a fast-paced environment\nCalm, professional, and solutions-oriented approach\nTeam-focused mindset with a desire to learn and grow\nHigh school diploma or equivalent required\nWhat You’ll Do\nAs a Customer Service Representative, you’ll be the first impression of our company and the voice our customers rely on. You will:\nAnswer inbound calls and assist customers with scheduling and service needs\nDeliver empathetic, professional, and solution-focused support\nManage a high volume of calls confidently and efficiently\nCommunicate with technicians and internal teams to support smooth service delivery\nProvide timely updates and help resolve customer concerns\nMaintain accurate documentation of customer interactions\nIdentify opportunities to recommend services that provide additional value\nLearn our services inside and out so you can become a trusted customer resource\nCompensation and Growth\nBase Pay: $17-$25 per hour, depending on experience\nIncentive Bonuses: Earn additional compensation based on performance\nRealistic Annual Earnings: $40,000-$70,000\nClear opportunities for advancement-we believe in promoting from within\nThis is more than a standard hourly position. It’s a performance-driven opportunity where motivated team members can significantly increase their earnings through incentive bonuses.\nWhy You’ll Love Working Here\nSupportive, team-first culture\nStructured training and mentorship\nCareer advancement opportunities\nHealth, dental, and vision insurance\nPaid time off and paid holidays\n401(k) with company match\nEmployee discounts\nEmployee referral program\nRecognition and rewards for top performers\nReady to Open the Door to Your Next Opportunity?\nIf you’re motivated, customer-focused, and ready to grow with a company that values your contribution, we’d love to meet you.\nApply today and start building a career you’re proud of with Goody Garage Doors.\nGuild Garage Group LLC is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, Goody may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.\nAll candidates are required to undergo pre-employment Background and Drug Screenings, as well as a Motor Vehicle Record Check.\n*This posting provides details on potential commissioned compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as a salary offer.\nPay Range\n$40,000—$70,000 USD\nBy submitting your application, you consent to receive text messages, emails, and phone calls from Guild Garage Group and/or our coalition of partnered brands regarding job opportunities, application status, and recruiting-related communications. Message and data rates may apply. You may opt out of receiving text messages at any time by replying STOP. 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