{"id":687147,"url":"https://alion.io/job/guildgaragegroup-customer-service-representative-9","title":"Customer Service Representative","company":{"id":672919,"name":"Guild Garage Group","domain":"guildgaragegroup.com","url":"https://alion.io/company/guildgaragegroup","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":87,"open_postings":32,"ghost_share":0,"stale_share":0.531,"repost_share":0,"time_to_fill_p50_days":49,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Indianapolis, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-04-23T13:07:03Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-16T01:56:53Z","board_verified":true,"closed_at":null,"days_open":175,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":174},"description":"Do You Thrive on Helping Others, Solving Problems, and Being Part of a Winning Team?\nLet’s Talk. Your Future Starts Here!\nAt Garage Door Doctor, we’re more than just a small business-we’re a close-knit team with BIG goals and even bigger opportunities. If you're someone who loves working with people, enjoys solving challenges, and shines in a team-driven environment, we want you on our side.\nWe’re on the lookout for a friendly, proactive, and driven Customer Service Representative to join our growing crew. This is more than just a job-it’s a chance to build a meaningful career where you’ll be empowered, appreciated, and given the tools to succeed.\nWhat You’ll Be Doing:\nYou'll be the voice of Garage Door Doctor-supporting customers through phone, email, and chat while creating outstanding service experiences that keep them coming back. You’ll:\nDeliver top-notch service with a positive, empathetic, and professional approach.\n\nHandle a high volume of calls with confidence and efficiency.\n\nWork across multiple channels (email, chat, phone) to solve problems and provide updates.\n\nThink on your feet, research solutions, and provide helpful, friendly responses.\n\nKeep accurate records of customer interactions and transactions.\n\nRecognize opportunities to recommend additional services that benefit the customer.\n\nWork closely with technicians and team members to ensure seamless service.\n\nLearn our services inside and out-becoming a go-to expert.\n\nWhat We’re Looking For:\n1+ year in a customer service role (bonus points if it's in home services or tech!)\n\nExcellent communication and active listening skills.\n\nStrong organization, time management, and multitasking abilities.\n\nFriendly, adaptable, and calm under pressure.\n\nFamiliarity with ServiceTitan is a big plus (but not required-we’ll train you!).\n\nA team player who’s excited about growth and making a real impact.\n\nHigh school diploma or equivalent.\n\nWhy You’ll Love It Here:\nTeam-first culture where your contributions matter.\n\nOpportunities for advancement -we love to promote from within!\n\nRespect, recognition, and rewards for hard work and dedication.\n\nHands-on training and mentorship to help you shine.\n\nA chance to build a career with a growing, respected local company.\n\nThis position is based in our Indianapolis, IN office-where great things are happening every day.\nWhat we have to offer you!\nBenefits - Health, Vision, Dental, PTO, Holidays, 401k and matching\nEmployee Discount\nEmployee Referral\nYou will be part of a world class family of residential services brands, that invests heavily in training and developing our people to position for continued success\nOur focus on growth will create many opportunities to take on more responsibilities and develop into senior roles\nGuild Garage Group LLC is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, Garage Door Doctor may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.\nAll candidates are required to undergo pre-employment Background and Drug Screenings, as well as a Motor Vehicle Record Check.\n*This posting provides details on potential commissioned compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as a salary offer.\nPay Range\n$18—$21 USD\nBy submitting your application, you consent to receive text messages, emails, and phone calls from Guild Garage Group and/or our coalition of partnered brands regarding job opportunities, application status, and recruiting-related communications. Message and data rates may apply. You may opt out of receiving text messages at any time by replying STOP. 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