{"id":687104,"url":"https://alion.io/job/guildgaragegroup-general-manager","title":"General Manager","company":{"id":672919,"name":"Guild Garage Group","domain":"guildgaragegroup.com","url":"https://alion.io/company/guildgaragegroup","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":77,"open_postings":32,"ghost_share":0,"stale_share":0.938,"repost_share":0,"time_to_fill_p50_days":37,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":83000,"max_usd":156000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":3691},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-08-27T13:01:04Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-13T15:53:27Z","board_verified":true,"closed_at":null,"days_open":47,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":47},"description":"General Manager\nDoor Serv Pro\nInwood, WV | Full-Time | On-Site | $125,000-$150,000 Base + Performance Bonus\nRelocation Assistance available for candidates willing to relocate to Inwood, WV\nLead a Winning Team. Build Great People. Deliver Exceptional Results.\nAt Door Serv Pro, we’re more than just a small business-we’re a close-knit team with BIG goals and even bigger opportunities. If you're someone who loves working with people, enjoys solving challenges, and shines in a team-driven environment, we want you on our side.\nWe are looking for an experienced, high-impact General Manager to lead our operations. This is more than an operations role-it's an opportunity to build a high-performing organization, develop future leaders, and drive profitable growth while delivering an outstanding customer experience.\nIf you're a leader who thrives on accountability, enjoys coaching teams, and knows how to turn strategy into execution, we'd love to talk with you.\nPosition Summary\nThe General Manager is responsible for the overall performance of the business, including operations, sales, customer experience, financial results, and team development. This leader owns the day-to-day execution of the business while partnering with Guild Garage Group leadership to execute long-term growth initiatives.\nThis position carries full responsibility for operational execution, employee engagement, profitability, and delivering industry-leading customer service.\nKey Responsibilities\nOperational Leadership\nLead all daily business operations, including service, installation, warehouse, scheduling, customer service, and sales.\nCreate a culture of accountability through consistent leadership, coaching, and performance management.\nEnsure operational excellence by implementing and maintaining standardized processes and best practices.\nDrive continuous improvement across all departments.\nFinancial & Business Performance\nOwn branch P&L performance and achieve revenue, profitability, and growth objectives.\nMonitor key performance indicators (KPIs) and develop action plans to improve performance.\nManage labor productivity, inventory, expenses, fleet utilization, and operational efficiency.\nBuild and execute annual business plans, budgets, and forecasts.\nLeadership & Team Development\nRecruit, hire, onboard, and develop exceptional leaders and employees.\nBuild a culture centered on safety, accountability, customer service, and continuous improvement.\nConduct regular coaching sessions, performance reviews, and succession planning.\nFoster employee engagement and retain top talent through effective leadership.\nCustomer Experience\nEnsure every customer receives an exceptional experience.\nResolve escalated customer concerns quickly and professionally.\nMaintain quality standards that reinforce Door Serv Pro's reputation for excellence.\nSales & Growth\nPartner with sales leadership to drive residential and commercial growth.\nImprove close rates, average ticket values, and overall profitability.\nSupport marketing initiatives and community involvement to strengthen brand awareness.\nSafety & Compliance\nMaintain compliance with OSHA, DOT, company policies, and all applicable regulations.\nPromote a strong safety culture across all departments.\nEnsure fleet, facilities, and equipment are properly maintained.\nWhat We're Looking For\nRequired Qualifications\n7+ years of progressive leadership experience in residential or commercial home services.\n3+ years leading multi-department operations with full P&L responsibility.\nProven ability to lead high-performing teams and improve business performance.\nStrong financial acumen with experience managing budgets, KPIs, and operational metrics.\nExcellent communication, coaching, and leadership skills.\nExperience using business management software and Microsoft Office.\nValid driver's license with an acceptable driving record.\nAbility to successfully pass a background check and drug screening.\nPreferred Qualifications\nExperience in the garage door, HVAC, plumbing, electrical, roofing, or similar home service industries.\nServiceTitan experience strongly preferred.\nBachelor's degree in Business, Management, or related field (or equivalent leadership experience).\nExperience leading organizations through growth and operational transformation.\nWhat Success Looks Like\nThe successful General Manager will:\nBuild and develop a high-performing leadership team.\nImprove operational efficiency while maintaining exceptional customer satisfaction.\nConsistently achieve revenue and profitability goals.\nFoster a culture of accountability, ownership, and continuous improvement.\nDevelop future leaders and create a workplace where employees thrive.\nWhy Join Door Serv Pro?\nAt Door Serv Pro, you'll join a leadership team committed to investing in people and building something exceptional. You'll have the opportunity to make a meaningful impact while working alongside experienced leaders who are passionate about operational excellence and leadership development.\nWe Offer\nCompetitive Base Salary: $125,000-$150,000\nPerformance Bonus Opportunity\nMedical, Dental & Vision Insurance\n401(k) with Company Match\nPaid Time Off & Paid Holidays\nCompany-Paid Life Insurance\nShort-Term & Long-Term Disability\nProfessional Development & Leadership Training\nAdvancement Opportunities within Guild Garage Group\nGuild Garage Group LLC is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, Door Serv Pro may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.\nAll candidates are required to undergo pre-employment Background and Drug Screenings, as well as a Motor Vehicle Record Check.\n*This posting provides details on potential commissioned compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as a salary offer.\nPay Range\n$125,000—$150,000 USD\nBy submitting your application, you consent to receive text messages, emails, and phone calls from Guild Garage Group and/or our coalition of partnered brands regarding job opportunities, application status, and recruiting-related communications. Message and data rates may apply. You may opt out of receiving text messages at any time by replying STOP. 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