{"id":3620651,"url":"https://alion.io/job/gulf-business-machines-end-user-support-engineer","title":"End User Support Engineer","company":{"id":48600,"name":"Gulf Business Machines","domain":"gbmme.com","url":"https://alion.io/company/gulf-business-machines","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United Arab Emirates"],"countries":["AE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Model Context Protocol","optional":false},{"name":"Service Desk","optional":false},{"name":"VLAN","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-02T18:15:09Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-06T00:44:45Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Job Summary\nEmployment Details\nPosition Title: End User Support Engineer\nWork Sector : Banking - Oman\nThis position is open to Omani nationals only. Only Omani nationals with relevant experience may apply.\nContract Type: Fixed Contract (Yearly extendable)\nJob Summary\nThe End User Support Engineer role is to provide high quality support to the Bank’s End Users IT, ensuring services are delivered in compliance to the established SLAs , responsible for the Support both remote and onsite assistance. Assist other teams across IT Departments.\nJob Description\nDelivers high quality onsite and remote support to end user IT peripherals such as Network connectivity, Desktop/Laptops, Pinter/Fax, updating current infrastructure, Deploying new equipment etc.\nFulfil service requests, software installations, new computer setups, upgrades, etc.\nRecord incident resolutions and request fulfilments in the Service Desk tool\nProvide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalate to hardware/application vendors in accordance with Service desk escalation processes.\nBasic troubleshooting on Endpoints, Network switches (Cisco, Fortinet) including VLAN configuration, Port state change, LAN connectivity (end users) etc.\nEndpoint Patch Management: Monitor, assess compliance requirements related to end user equipment, apply windows, security and application patches. \nApply emergency software fixes / patch management in support of incident resolution\nUse tools and methodologies to load, copy and customize Operating System configurations for deployment\nBuild, distribute and deploy golden images of desktop operating systems and applications.\nInstall, upgrade, support and troubleshoot Windows desktop operating system, MAC and Microsoft Office (All Versions) and any other authorized desktop applications\nInstall, upgrade, support and troubleshooting for Printers, Scanners, computer hardware and any other authorized peripheral equipment\nPerforms general preventative maintenance tasks on computers, laptops, printers, and any other authorized peripheral equipment\nCustomize desktop hardware to meet user specifications and site standards\nProvide enhancement request feedback to IT regarding technology environment and customer needs through the defined processes\nMaintain overall ownership of user’s issue & service ensuring that they receive resolution within a reasonable timeframe.\nWhen the restoration is beyond the scope of the End user connectivity, computers, laptops, printers and any other authorized peripheral equipment, escalate the issue/problem to vendors and other departments and coordinate with team until the issue is resolved.\nProvide service on user data and application recovery and perform virus eradication.\nUse diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software\nFamiliarize end users on basic software, hardware and peripheral device operation.\nWork with vendors to resolve technical issues within the desktop environment\nWork with other IT team members regarding new branch builds and upgrades\nDealing with queries by following departmental procedures for fault resolution\nOperates within, enforces, and suggests modifications and additions to desktop standards and guidelines\nMaintain adequate knowledge of operating systems and application software used to provide a high level of support.\nAssist in Asset inventory capture, Asset tracking, and inventory management\nEnsures that all activities comply with relevant ITIL Service Management and Project Lifecycle controls\nQualification and Education Requirements\nGraduate in Computer Science (Preferred)\nGraduate in Science with a Diploma or Certification in IT\nITIL Foundation Certification (Preferred)\nMicrosoft Certification, Ideally MCP or MCSE\nNetwork Certification (CCNA / Network+)\nSkill\nExcellent technical knowledge of pcs and desktop hardware\nKnowledge of ITIL Service Management principles\nKnowledge on L2/L3 Switches (Cisco) including IOS commands\nKnowledge of Endpoint management tools\nWorking technical knowledge of current protocols, operating systems and standards\nAbility to operate tools, components and peripheral accessories (Network, MFP and ID Card Printers).\nSoftware and Hardware Troubleshooting\nWindows Desktop OS installation and troubleshooting experience\nGood communication (both verbal and written) skills\nPlanning and organizing skills\nStrong listening skills\nHSE Responsibilities\nCollaborate with HSE teams to implement safety controls, manage hazardous materials, and mitigate impacts.\nPromote a culture of safety within engineering teams, ensuring that all projects prioritize the well-being of employees and the environment.\nReports on progress/issues to HSE focal point\nProvide administrative support to the Health, Safety, and Environment (HSE) department. Maintain and organize HSE documentation, including records of incidents, audits, and training sessions.\nSupport HSE focal point for all types of emergencies\nAbout GBM Oman\nGBM Oman is a 100% Omani-owned company with more than 35 years of experience. Originally formed with a team of 3 - today, we have grown to more than 113 highly skilled professionals from 13 countries of which more than 45% are Omanis. We have nurtured partnerships with the world’s leading technology companies & invested in a talented, skilled workforce to implement solutions that cater to our customer-specific, complex & diverse business needs. Drawing on three decades of knowledge and success, GBM Oman has an exceptional depth of experience in managing Enterprise and Mission Critical systems. Today we have more than 250 customers in public and private sectors across a wide range of verticals such as Government, Oil & Gas, Security & Defense, Banking & Financial Services, Health, Education, Media, and logistics. Located in Muscat, Al Qurum most prestigious business district-, equipped home to consultants, services, technical, sales and after-sales support teams, providing round-the-clock support and services to our customers.\nCore Competencies\nCustomer Support ability\nCommunication\nProblem solving\nCritical thinking\nMultitasking and Time Management\nTeam work\nTechnology Proficiency\nIncident management\nSocial Media Engagement (LinkedIn/Twitter/Instagram etc)","description_format":"text","description_chars":6343,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":true,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Systems Integrators","IT Resellers & VARs"],"lifecycle":[{"event":"open","at":"2026-11-02T18:15:09Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":2,"expected_fill_days":13,"reasons":["conf:4","velocity","win:early"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/gulf-business-machines-end-user-support-engineer","json_url":"https://alion.io/job/gulf-business-machines-end-user-support-engineer.json","meta":{"generated_at":"2026-11-06T03:44:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6271,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":48600},"rest":"https://alion.io/mcp/rest/get_company?id=48600"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgulf-business-machines-end-user-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgulf-business-machines-end-user-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgulf-business-machines-end-user-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/gulf-business-machines-end-user-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgulf-business-machines-end-user-support-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3620651}},{"tool":"search_jobs","arguments":{"company":"gbmme.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3620651},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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