{"id":1302079,"url":"https://alion.io/job/gulf-digital-application-support-specialist","title":"Digital Application Support Specialist","company":{"id":2333069,"name":"Gulf Energy Development","domain":"gulf.co.th","url":"https://alion.io/company/gulf-co-th","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bangkok, Thailand"],"countries":["TH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":11000,"max_usd":29000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":419},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SLI/SLO/SLA","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-09-01T16:00:00Z","employer_posted_date":"2026-09-01","last_verified_at":"2026-09-26T18:50:11Z","board_verified":false,"closed_at":null,"days_open":27,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":27},"description":"Job Position\nAs a Digital Application Support Specialist, you'll own incident response, manage enhancements, and provide smart 1st & 2nd tier support to ensure our digital ecosystem runs flawlessly.\nJob Responsibilities\nLead the Charge: Act as the key expert for resolving complex technical issues across our digital platforms, including Web, Mobile, AI, and Data Analytics.\nOwn the Solution: Drive the entire incident lifecycle-from initial diagnosis and root cause analysis to implementing long-term preventative fixes, ensuring all issues are resolved within SLA.\nAnalyze and resolve production issues and data and execute queries to correct data, highly complex business requirements, and request (bug, support, modification, enhancement, etc.)\nPrioritize for Impact: Strategically manage and prioritize incidents, enhancements, and user requests to align with critical business goals.\nDocument issue summary, Communicate with stakeholders on a regular basis with status reports\nProvide data preparation, update master data, and configuration.\nEnsure the production environment: Proactively monitor our application production environments to guarantee system health, stability, and readiness.\nAssist in new implementations, installations, upgrades, and migrations of systems\nAssist in the rollout of existing applications.\nAttain good levels of feedback with business users and internal stakeholders.\nCommunicate with stakeholders on a regular basis with status reports\nEscalate or delegate issues in a timely manner if needed.\nCoordinate testing as needed for support.\nProvide training to users and team\nBe a central point of contact for production application support on assigned applications.\nFollow up with the development team, users, and perform testing until incidents are closed.\nJob Qualifications\nBachelor’s degree in information technology, computer science, engineering, IT, or a related field.\nMinimum of 5 years of experience in application support, with at least 2 years in a leadership or senior capacity.\nHands-on experience in database inquiry (SQL) and reporting generation would be an advantage.\nExperience or familiarity with AI concepts and their application in support systems would be a strong advantage.\nFlexible, creative, and up-to-date in the Technology movement to create business solutions\nAble to multitask and prioritize workload, supporting multiple projects.\nGood command in English (Minimum 750 TOEIC score)\nGoal-Oriented, Unity, Learning, Flexible","description_format":"text","description_chars":2487,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":2,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-26T11:56:00Z"}],"liveness":{"score":68,"band":"ok","label":"Likely open","p_open":1,"p_active":0.757,"p_room":0.9,"age_days":26,"expected_fill_days":40,"reasons":["conf:34","velocity","win:mid"],"computed_at":"2026-09-28T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/gulf-digital-application-support-specialist","json_url":"https://alion.io/job/gulf-digital-application-support-specialist.json","meta":{"generated_at":"2026-09-29T05:14:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4935,"day_limit":5000,"remaining_today":65,"minute_limit":60,"resets_at":"2026-09-30T00:00:00Z"}}}