{"id":4091528,"url":"https://alion.io/job/gulfstream-aerospace-customer-service-coordinator","title":"Customer Service Coordinator","company":{"id":1867890,"name":"Gulfstream Aerospace","domain":"gulfstream.com","url":"https://alion.io/company/gulfstream-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":100,"open_postings":28,"ghost_share":0,"stale_share":0.036,"repost_share":0,"time_to_fill_p50_days":16,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Appleton, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-11T20:20:02Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-13T07:15:48Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Customer Service Coordinator in GAC Appleton\nUnique Skills:\nExperience with customer interaction would be helpful\nBasic experience with plannng luncheons and small events\nKnowledge of local area restaraunts and events would be very helpful\nEducation and Experience Requirements\nHigh School Diploma or GED required. 3 years work experience that includes a minimum of two years in the field of customer service and/or related experience. Position Purpose:This position creates a first and lasting impression of Gulfstream, as it is one of the initial points of contact for Customers, Vendors, and Visitors arriving via aircraft or vehicle at the Gulfstream facility. Under general supervision, responsible for promptly attending to customers and their aircraft upon arrival, coordinating with Customer Service Representatives and Hangar Operations to ensure that technical staff promptly debriefs customers. Coordinates customer accommodations, catering and special requirements. Maintains comfortable lounge and customer office areas, and provides feedback to facility staff regarding customers perceptions and satisfaction levels.\nJob Description\nPrinciple Duties and Responsibilities:Essential Functions: Meets and greets arriving aircraft and assists all customers, visitors or callers to the customer lounge and/or main reception. .\n Maintains comfortable and well-equipped customer lounges and offices. .\n Coordinates customer accommodations such as hotel, car, catering, travel, entertainment, and shuttle transportation, as well as all other special requirements. .\n Promotes and maintains a positive rapport between customers, other GAC employees and local customer service suppliers to enhance customer satisfaction. .\n Maintains Service Center maintenance pre-arrival sheets. Through personal contact with customer, verifies pertinent information and coordinates the completion of all customer requests. .\n Develops and maintains database of customer history and preferences, utilizing that information to anticipate and meet customer requirements. Knowledgeable on current available local activities and cultural/other opportunities to enhance our customers visits to Gulfstream.\n Issues required. customer badges in accordance with Gulfstream security regulations. .\n Coordinates with Hangar Operations and Customer Service Representatives to ensure that technical staff promptly debriefs customers. Maintains arrival schedules and communicates any changes to required. areas. .\n Provides feedback to Facility staff regarding customers perceptions and satisfaction levels. .\n Maintains Service Center switchboard, conference room reservations, coffee areas, Gulfstream information displays, and provides administrative support to customers as required. .\n Supports other special events or requirements as necessary. .\nPerform other duties as assigned.Other Requirements: Proven computer literacy with working knowledge of Microsoft Office applications. \nThis job requires one to be able to read, write, speak, and understand the English language.\nAdditional Information\nRequisition Number: 237923\nCategory: Service Center\nPercentage of Travel: Up to 25%\nShift: First\nEmployment Type: Full-time\nPosting End Date: 11/25/2026\nEqual Opportunity Employer / Individuals with Disabilities / Protected Veterans\nGulfstream does not provide work visa sponsorship for this position, unless the applicant is a currently sponsored Gulfstream employee.\nLegal Information | Site Utilities | Contacts | Sitemap\nCopyright © 2025 Gulfstream Aerospace Corporation. All Rights Reserved. A General Dynamics Company.\nGulfstream Aerospace Corporation, a wholly-owned subsidiary of General Dynamics (NYSE: GD), designs, develops, manufactures, markets, services and supports the world's most technologically-advanced business jet aircraft","description_format":"text","description_chars":3825,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Aerospace Manufacturing","Aircraft Manufacturing","General Aviation"],"lifecycle":[{"event":"open","at":"2026-11-11T20:20:02Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":2,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 61 · green card filings: 8","filings_12m":61,"filings_prev_12m":52,"green_card_filings_12m":8,"median_offered_wage_usd":135688,"route":null,"cap_exempt":false,"checked_at":"2026-11-12T07:36:15+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)","Alion: sponsorship offered in the employer's own job adverts (24 months)"],"filings_for_role_12m":0}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":16,"reasons":["conf:1","velocity","win:early","comp:junior,brand"],"computed_at":"2026-11-12T10:38:37Z"},"pay":null,"html_url":"https://alion.io/job/gulfstream-aerospace-customer-service-coordinator","json_url":"https://alion.io/job/gulfstream-aerospace-customer-service-coordinator.json","meta":{"generated_at":"2026-11-13T07:34:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15768,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1867890},"rest":"https://alion.io/mcp/rest/get_company?id=1867890"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgulfstream-aerospace-customer-service-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgulfstream-aerospace-customer-service-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgulfstream-aerospace-customer-service-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/gulfstream-aerospace-customer-service-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgulfstream-aerospace-customer-service-coordinator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4091528}},{"tool":"search_jobs","arguments":{"company":"gulfstream.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4091528},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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