{"id":4206430,"url":"https://alion.io/job/gulfstream-aerospace-desktop-support-analyst","title":"Desktop Support Analyst","company":{"id":1867890,"name":"Gulfstream Aerospace","domain":"gulfstream.com","url":"https://alion.io/company/gulfstream-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":100,"open_postings":28,"ghost_share":0,"stale_share":0.036,"repost_share":0,"time_to_fill_p50_days":16,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Savannah, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"OneDrive","optional":false},{"name":"Outlook","optional":false},{"name":"PowerShell","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-12T23:46:38Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-12T23:46:38Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Desktop Support Analyst in GAC Savannah\nUnique Skills:\nAdvanced Windows 11 troubleshooting and endpoint support\nSystematic troubleshooting and root-cause analysis\nMicrosoft Intune and endpoint management experience\nMicrosoft Configuration Manager (SCCM) knowledge\nWindows Autopilot provisioning and deployment experience\nMicrosoft 365 application troubleshooting, including Outlook, Teams, OneDrive, and Office\nActive Directory and Microsoft Entra ID administration and troubleshooting\nIdentity, authentication, MFA, and access troubleshooting\nPowerShell scripting and task automation\nDevelopment of technician tools, scripts, and diagnostic utilities\nSoftware installation and deployment troubleshooting\nWindows Event Viewer and application log analysis\nHardware diagnostics, repair, and lifecycle support\nStrong customer service and de-escalation skills\nAbility to work independently while maintaining established IT, security, and support processes\nStrong technical judgment and ability to differentiate endpoint issues from application, network, identity, policy, or infrastructure problems\nTechnical mentoring and knowledge transfer to other support technicians\nTechnical documentation and knowledge base development\nEducation and Experience Requirements\nAssociate's Degree or equivalent combination of education and experience to successfully perform the essential functions of the job. Degree in Computer Science, Management Information Systems, or technology related field highly preferred. Entry level position. Experience providing desktop technical support preferred.. Position Purpose:Provide guidance and on-site executive support for installed products and applications in a timely, competent and highly professional manner. This role will primarily provide support for C-suite executives and their support staff.\nJob Description\nPrinciple Duties and Responsibilities:Essential Functions: Provide technical support and guidance on software installation, utilization and troubleshooting to ensure successful implementation.\n Analyze the customer's technical environment and explain complex issues to customers in a non-technical way in order to maintain customer satisfaction.\n Observe and report on activities used to support customers; provide ideas, input, and innovation throughout the development process.\n Provide technical support to executive management and designated VIPs, and training to customer staff.\nPerform other duties as assigned.Other Requirements: Ability to provide technical support service delivery within established guidelines. \n Desktop/windows/PC expertise. \n Problem solving and customer facing skills. \n Deep understanding of the ITIL Incident Management Process. \n Excellent interpersonal skills to effectively interact with internal/external clients/vendors. \n Excellent analytical, assessment, planning, verbal and written communications skills. \n Soft skills and technical skills that contribute to client satisfaction. \nA credit history check from a national credit bureau will be conducted for all candidates for this position including new hires and current employees seeking promotion or transfer.This job requires one to be able to read, write, speak, and understand the English language.\nAdditional Information\nRequisition Number: 237802\nCategory: Information Systems\nPercentage of Travel: Up to 25%\nShift: First\nEmployment Type: Full-time\nPosting End Date: 11/27/2026\nEqual Opportunity Employer / Individuals with Disabilities / Protected Veterans\nGulfstream does not provide work visa sponsorship for this position, unless the applicant is a currently sponsored Gulfstream employee.\nLegal Information | Site Utilities | Contacts | Sitemap\nCopyright © 2025 Gulfstream Aerospace Corporation. All Rights Reserved. A General Dynamics Company.\nGulfstream Aerospace Corporation, a wholly-owned subsidiary of General Dynamics (NYSE: GD), designs, develops, manufactures, markets, services and supports the world's most technologically-advanced business jet aircraft","description_format":"text","description_chars":4012,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":true},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Aerospace Manufacturing","Aircraft Manufacturing","General Aviation"],"lifecycle":[{"event":"open","at":"2026-11-12T23:46:38Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":2,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 61 · green card filings: 8","filings_12m":61,"filings_prev_12m":52,"green_card_filings_12m":8,"median_offered_wage_usd":135688,"route":null,"cap_exempt":false,"checked_at":"2026-11-12T07:36:15+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)","Alion: sponsorship offered in the employer's own job adverts (24 months)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":16,"reasons":["conf:1","win:early","comp:junior,brand"],"computed_at":"2026-11-13T01:42:35Z"},"pay":null,"html_url":"https://alion.io/job/gulfstream-aerospace-desktop-support-analyst","json_url":"https://alion.io/job/gulfstream-aerospace-desktop-support-analyst.json","meta":{"generated_at":"2026-11-13T01:42:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3688,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1867890},"rest":"https://alion.io/mcp/rest/get_company?id=1867890"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgulfstream-aerospace-desktop-support-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgulfstream-aerospace-desktop-support-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgulfstream-aerospace-desktop-support-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/gulfstream-aerospace-desktop-support-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgulfstream-aerospace-desktop-support-analyst"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4206430}},{"tool":"search_jobs","arguments":{"company":"gulfstream.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4206430},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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