{"id":378151,"url":"https://alion.io/job/gumloop-founding-customer-success-manager","title":"Senior Customer Success Manager","company":{"id":48075,"name":"Gumloop","domain":"gumloop.com","url":"https://alion.io/company/gumloop","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Francisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":150000,"max":235000,"currency":"USD","period":"year","gross":null,"usd_annual":235000},"salary_estimate":null,"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Shopify","optional":false},{"name":"AI Agents","optional":true}],"status":"live","first_seen_at":"2026-08-24T23:20:06Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-11-03T13:20:19Z","board_verified":true,"closed_at":null,"days_open":70,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":70},"description":"About Us\nGumloop is the multiplayer AI agent builder. We believe the people who know the work best should be able to automate it, and use what they build to help their whole team do more.\nAnyone at a company can build, share, and optimize agents with any AI model and any integration. Teams can orchestrate those agents across their business, while IT keeps full control over data, access, and spend.\nWe're a small team building as fast as humanly possible. Gusto, Ramp, Shopify, Samsara, Instacart, and Opendoor are running agents on Gumloop across their company. We've raised over $70M from Benchmark, First Round Capital, Y Combinator, Nexus Ventures to scale and are looking for people who care as much as we do to join the team.\nHere’s what life at Gumloop is like:\nOur beliefs - The Handbook\n\nOur adventures - Wall of Photos\n\nWhat our users are saying - Wall of Love\n\nWhat we’re working on - Changelog\n\nRole Overview\nGumloop is seeing massive enterprise adoption. Shopify, Instacart, DoorDash, and Ramp are rolling out company-wide, all through pure word of mouth. We're bringing on a Founding Customer Success Manager to own our largest enterprise relationships, drive adoption and consumption across the book, and help build the Success function from the ground up. This is an early seat at a company defining what AI automation looks like for the enterprise.\nWhat You'll Do\nOwn a portfolio of enterprise accounts end-to-end (onboarding, adoption, renewal, expansion) and be the person your customers call when they need to figure out how to make Gumloop work for their business\n\nDevelop and execute comprehensive Success plans that expand adoption and grow consumption across the book, including change management strategies that get buy-in across customer orgs\n\nLead customer engagements including QBRs and executive briefings that connect the dots between Gumloop usage and real business outcomes\n\nPartner with Solutions Engineers to scope, design, and deliver complex customer solutions\n\nMonitor usage patterns and identify optimization opportunities, proactively addressing underutilization to drive full value from contracted commitments\n\nBuild the Success motion from scratch: playbooks, health scoring, onboarding templates, engagement models\n\nWhat You Bring\n6+ years of experience in Customer Success, Account Management, or Solutions Engineering\n\nExperience working directly with C-level executives and navigating large, complex enterprise organizations\n\nYou've taken accounts from day one onboarding all the way through renewal, and you know what each phase needs to go well\n\nStrong technical curiosity. You don't need to write code, but you can learn the platform inside and out, build agents and workflows yourself, and guide customers through their own technical implementations\n\nComfort operating in a fast-moving, early-stage environment with limited process\n\nBonus\nFirst or early Success hire at a fast-growing startup\n\nExperience with business process mapping, requirements analysis, and solution design\n\nAbility to understand and articulate AI/ML concepts, API integrations, and software implementation patterns across a diverse set of customer environments\n\nExisting relationships in enterprise technology or IT leadership\n\nBenefits\nHighly competitive salary and meaningful equity\n\nGenerous paid time off: 24 days for SF employees and 20 days globally, use them as you need\n\n$350/month wellness benefit to spend on gym, spa, equipment, or whatever keeps you at your best\n\n15 days of temporary remote work flexibility per year\n\n401k/RRSP match up to 6%","description_format":"text","description_chars":3579,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Workflow & Process Automation (RPA, BPM)","AI Agents","AI Development Tools","Low-Code & No-Code Platforms"],"lifecycle":[{"event":"open","at":"2026-09-05T21:25:34Z"},{"event":"close","at":"2026-09-22T02:06:29Z"},{"event":"reopen","at":"2026-10-06T18:28:47Z"}],"visa":[],"liveness":{"score":37,"band":"fade","label":"Fading","p_open":1,"p_active":0.841,"p_room":0.44,"age_days":70,"expected_fill_days":50,"reasons":["conf:2","urgency","win:tail","crowd:"],"computed_at":"2026-11-03T05:54:40Z"},"pay":{"stated_usd_annual":235000,"is_top_pay":true},"html_url":"https://alion.io/job/gumloop-founding-customer-success-manager","json_url":"https://alion.io/job/gumloop-founding-customer-success-manager.json","meta":{"generated_at":"2026-11-03T15:33:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21591,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":48075},"rest":"https://alion.io/mcp/rest/get_company?id=48075"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgumloop-founding-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgumloop-founding-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgumloop-founding-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/gumloop-founding-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgumloop-founding-customer-success-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":378151}},{"tool":"search_jobs","arguments":{"company":"gumloop.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":378151},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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