Customer Support Coordinator Spares - FTC - 2 Roles - 1 part time & 1 full time

Do you want to be part of creating a safer world? Without thinking about it, you meet us in your everyday life - at home, in transit, and o you wat work. We are at the airport, where you commute, where you work, play and shop. Diverse in our offering, our customer outreach and in our mindset, Gunnebo Entrance Control is leading the transformation of the security business through digitalisation and connectivity for the continuous developments of smart entrance control.

If you are passionate about being part of an exciting transformation journey working with a global, multi-cultural and highly motivated organisation, this is the opportunity for you. Gunnebo Entrance Control is small enough to see your ideas come to fruition, and big enough to realise your career goals.

Role Overview

These roles are to cover a period of maternity leave and are for a fixed term contract of 12 months. They are hybrid but require more site attendance in the first few months due to learning requirements

Role 1 - 22.5 hours per week across five days - shift times are flexible.

Role 2 - 37.5 hours per week across five days.

The Customer Service Coordinator role is part of a global team and will be responsible for

• Ensuring the smooth day to day running of all global spares orders by following all procedures implemented by Spares Support department.

• Providing support to the Spares Co-ordination Team and the Customer Support Co-ordination Team in the timely response to RFQ in line with targets for improved turnaround.

• Supporting the Spares Co-ordination team to achieve KPI’s by actioning sales orders, purchase orders and invoicing requests in a timely manner.

• Monitoring the Spares inbox and assisting with customer enquiries on a daily basis.

Requirements

Essential

• Previous customer service experience
• Good written communication skills
• IT Literate
• Excellent Organisational Skills
• Excellent telephone manner

Desirable

• Previous experience working in an import/export environment
• Previous experience working in a global customer service/manufacturing environment

About us

The Gunnebo Group is a global leader in security, offering innovative products and services to protect and control the flow of people, and to safely secure valuables. Through our businesses and customers in retail, public transport, public and commercial buildings, industrial and high-risk sites and banking, we operate worldwide through our 3,400 employees, 25 country locations and 10 production facilities. Serving customers in over 100 markets, together we create a safer world.

Gunnebo Entrance Control specialises in entrance control solutions that enable our customers with increased efficiency, safety and end-user experience. Our wide range of products are designed to create a safe environment without restricting freedom of movement, whether it is to enter the lobby of a company, a supermarket, an entertainment area, an industrial area or public transport. We shape the future of people flow management.

Diversity Statement

Gunnebo Entrance Control is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our products so unique. We welcome applications from all backgrounds and employment decisions are made without regards to race, colour, religion, origin, sexual orientation, gender identity or expression, age, disability, or any other dimension of diversity.