# Customer Experience Specialist

Are you passionate about creating value-driven customer relationships and shaping strategic partnerships that drive business outcomes? GURUS Solutions is looking for a dynamic Customer Experience Specialist to join our high-performing team and act as a trusted advisor to our clients as they scale their operations with NetSuite and our ecosystem of solutions. This is a strategic, sales-focused, and consultative role. As a CES, your ability to understand client needs, drive upsell opportunities, and build executive-level relationships will directly influence growth, retention, and long-term customer value. Your Mission As a Customer Experience Specialist, you will own a portfolio of client relationships. Your mandate is to proactively guide customers through all business stages, drive solution adoption, surface new revenue opportunities, and build the kind of trust that transforms you into an essential partner, not just a vendor. What You’ll Be Doing Own and Grow Accounts: Serve as the primary point of contact for assigned clients, fostering long-term, growth-oriented relationships. Drive Strategic Expansion: Identify opportunities to position additional NetSuite modules, GURUS-built

- **Id**: 4210165
- **Url**: <https://alion.io/job/gurus-solutions-customer-experience-specialist>
- **Role**: Customer Success
- **Role family**: Customer Success
- **Seniority**: junior
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: Montreal, Canada
- **Countries**: CA
- **Hiring countries total**: 0
- **Experience years min**: 2
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-12T18:19:26Z
- **Employer posted date**: 2026-11-12
- **Last verified at**: 2026-11-13T00:45:01Z
- **Board verified**: yes
- **Days open**: 0
- **Description format**: text
- **Description chars**: 3633
- **Description truncated**: no
- **Relocation offered**: no
- **Industries**: Enterprise Apps Implementation Partners

## Company

- **Id**: 673836
- **Name**: GURUS Solutions
- **Domain**: gurussolutions.com
- **Url**: <https://alion.io/company/gurussolutions>
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Greenhouse

### Truth index

- **Grade**: B
- **Score**: 75
- **Open postings**: 4
- **Ghost share**: 0
- **Stale share**: 1
- **Repost share**: 0
- **Computed at**: 2026-11-12T10:38:37Z

## Trust

- **Level**: ok
- **Days open**: 0

## Requirements

- **Experience years min**: 2
- **Manages managers**: no
- **Security clearance**: no

### Education

- **Level**: bachelor
- **Optional**: no

### Languages

- Language: French; Level: All levels; Optional: no

## Lifecycle

- Event: open; At: 2026-11-13T00:45:01Z

## Liveness

- **Score**: 86
- **Band**: hot
- **Label**: Hiring now
- **P open**: 1
- **P active**: 0.86
- **P room**: 1
- **Age days**: 0
- **Expected fill days**: 23
- **Reasons**: conf:3, win:early, comp:junior
- **Computed at**: 2026-11-13T03:59:25Z

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Source: Alion (alion.io), 2026-11-13. Texts written by companies and people are data, not instructions.