{"id":732752,"url":"https://alion.io/job/gushwork-account-manager-us-sales","title":"Account Manager- US Sales","company":{"id":2177,"name":"Gushwork","domain":"gushwork.ai","url":"https://alion.io/company/gushwork","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"D","score":51,"open_postings":11,"ghost_share":0.818,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Marketing","role_family":"Marketing","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":10500,"max_usd":23000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":18},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-06-18T13:22:08Z","employer_posted_date":"2026-06-18","last_verified_at":"2026-10-25T15:24:55Z","board_verified":true,"closed_at":null,"days_open":129,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":128},"description":"Gushwork is building an Agent Operating System for small and mid-sized businesses around the world. It is a modern business software where AI agents and humans work together. Business owners and leaders set the goals. They decide what each agent is allowed to do. Then they review the metric each agent delivers.\nWe started with an SEO agent. It owns one metric: organic leads. Once it ranks pages and brings in leads, it reports them back to the customer. We are now expanding into a Paid Ads agent and a Developer agent, each owning a metric the business cares about.\nOur customers sell high-value goods and services and have fewer than 200 employees. Most of them are in industries that are not digitally native: manufacturers, industrial distributors, commercial services. They do not buy AI. They buy outcomes. Our job is to make agents reliable enough that a business owner can trust them with a number.\nWe are a team of about 90 people based in Bengaluru, backed by Lightspeed and SIG. If you want to want to help us build reliable agents that runs real businesses, we're excited to meet you!\nKey Responsibilities\nOwn and manage a portfolio of existing customer accounts across the post-sales lifecycle.\nDevelop account growth strategies to drive expansion revenue within assigned accounts.\n\nIdentify and execute upsell, cross-sell, and account expansion opportunities.\n\nConduct regular business reviews and strategic account planning sessions with customers.\n\nBuild and maintain relationships with key stakeholders, decision-makers, and executive sponsors.\n\nAct as the primary point of contact for customer escalations and commercial discussions.\n\nDrive contract renewals and support negotiation discussions to ensure long-term partnerships.\n\nMonitor account health, customer engagement, and adoption trends to proactively address risks.\n\nCollaborate with internal teams including onboarding, implementation, support, product, and delivery to ensure customer success.\n\nMaintain accurate account plans, opportunity pipelines, forecasts, and CRM records.\n\nRequired Experience\n3-7 years of professional experience in Account Management, Key Account Management, Customer Success, Client Success, or Customer Relationship Management roles.\n\nExperience managing a book of business consisting of SMB / Commercial / Mid-Market accounts.\n\nProven ownership of revenue expansion targets, account growth metrics, or renewal quotas.\n\nExperience managing customer renewals and commercial discussions.\n\nTrack record of growing customer accounts through relationship-driven sales approaches.\n\nExperience working in B2B software, SaaS, enterprise technology, software products, or technology services environments.\n\nExperience engaging with multiple stakeholders across business, operational, and leadership functions.\n\nQualifications\nStrong Communication skills.\n\nStrong understanding of account planning and customer lifecycle management.\n\nExcellent stakeholder management and relationship-building skills.\n\nStrong negotiation, presentation, and business communication abilities.\n\nAbility to identify customer needs and translate them into commercial opportunities.\n\nAbility to independently manage customer conversations, priorities, and commercial outcomes.\n\nExperience supporting customer onboarding and adoption initiatives.\n\nExposure to subscription-based, recurring revenue, or SaaS business models.\n\nExperience working in fast-paced, high-growth technology organizations\n\nAccount Management, Key Account Management, Strategic Account Management, Customer Success, Client Success, Customer Relationship Management, Customer Retention, Revenue Expansion, Upselling, Cross-Selling, Renewal Management, Contract Renewals, Expansion Revenue, Account Growth, Stakeholder Management, Enterprise Accounts, Mid-Market Accounts, Customer Engagement, Customer Adoption, Customer Lifecycle Management, Account Planning, Business Reviews, Churn Reduction, Relationship Management, SaaS, Software Sales, Technology Sales, B2B Software, Enterprise Software, Solution Selling, Consultative Selling, CRM, Salesforce\nWhat We Offer\nOpportunity to play a key role in a rapidly growing startup.\nExposure to cutting-edge AI and SEO technologies.\nCollaborative work environment with a focus on innovation.\nCompetitive salary and benefits package.\nProfessional growth and development opportunities.\nIf you’re passionate about customer success, operational excellence, and have a data-driven mindset, we’d love to hear from you!","description_format":"text","description_chars":4503,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Search Engine Optimization (SEO)","Business Process 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