{"id":249196,"url":"https://alion.io/job/gusto-senior-ld-specialist","title":"Senior L&D Specialist","company":{"id":783,"name":"Gusto","domain":"gusto.com","url":"https://alion.io/company/gusto","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":83,"open_postings":18,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":49,"computed_at":"2026-11-15T07:52:55Z"}},"role":"HR","role_family":"HR","seniority":"senior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Denver, United States","Atlanta, United States","New York, United States","San Francisco, United States","Scottsdale, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":110640,"max":130000,"currency":"USD","period":"year","gross":null,"usd_annual":130000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Prompt Engineering","optional":false}],"status":"closed","first_seen_at":"2026-09-04T23:00:33Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-13T13:32:34Z","board_verified":false,"closed_at":"2026-11-13T13:32:34Z","days_open":69,"trust":{"level":"ghost","repost_count":3,"flags":["repost"],"days_open":69},"description":"About Gusto\nAt Gusto, we're on a mission to grow the small business economy. We handle the hard stuff - payroll, health insurance, 401(k)s, and HR - so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\nAll full-time employees receive competitive base pay, benefits, and equity (RSUs) - because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about ourTotal Rewards philosophy.\nAI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\nAbout the Role:\nOur CX Learning & Development team is dedicated to building an exceptional customer experience by equipping our CX professionals with the skills they need to thrive. This role carries real scope and visibility in a fast-paced environment. You will own our new hire program from design through results, facilitate live cohorts both in person and virtually, and work directly with senior leaders to align learning with business priorities. We are looking for someone with a proven record in robust course design, live facilitation, program management, and stakeholder partnership, who uses data to measure impact and continuously improve what they build. You will also help integrate AI-enabled approaches into our learning programs, evaluating where they add value and measuring the results.\nAbout the Team:\nThis role is part of our Learning & Development team, within our Customer Experience organization. Gusto’s CX organization is the linchpin of a world-class customer experience, with industry-leading NPS and more than 500,000 customers who rely on us for payroll, benefits, and HR. With their passion, insight, and customer advocacy, the CX team keeps small businesses running with confidence, and our L&D team makes sure every person on it is set up to do their best work. We strive to positively influence millions of businesses and hundreds of millions of employees across the country.\nHere’s what you’ll do day-to-day:\nFacilitation\nFacilitate in-person, virtual, and hybrid learning sessions, including live new hire cohorts, across at least six distinct and complex knowledge areas, demonstrating a deep understanding of subject matter and the ability to tailor delivery for various audience levels, including mid & senior leadership participants.\nTake the lead in creating an inclusive and dynamic learning environment that challenges participants to apply critical thinking and problem-solving skills in real-world scenarios.\nActively engage learners through interactive techniques, real-world examples, and structured activities that reinforce course content and objectives.\nProvide feedback & coaching to learners in real-time, offering guidance and support to enhance their understanding and skills development.\nDesign and facilitate sessions that teach CX teams how to use AI tools responsibly and effectively in their daily workflows.\nLeverage AI-assisted tools to enhance participation and personalization during live training.\nUses insights from AI-driven learning platforms to tailor discussions, provide targeted feedback, and reinforce learning outcomes.\nInstructional Design & Communications\nLead comprehensive course design efforts, driving innovation and continuous improvement in learning materials and methods to ensure they meet the evolving needs of the CX team and broader business.\nTake full ownership of content development, acting as the final point of quality control for course content updates and ensuring that all learning materials are aligned with strategic business goals.\nDevelop and manage high-level communication strategies for learning initiatives, collaborating with leadership and cross-functional teams to ensure alignment and stakeholder buy-in.\nIntegrate AI-enabled design approaches into curriculum development to improve personalization, scalability, and learner engagement.\nUses AI-enabled authoring tools to rapidly prototype, script, and iterate on training materials.\nProgram Management\nManage complex, high-visibility learning programs from end to end, with full accountability for program success, continuous improvement, and alignment with business outcomes.\nOversee multiple new hire cohorts, including CX Academy, simultaneously, ensuring efficient cohort management and providing strategic guidance on program implementation and learner success.\nMonitor participant progress and engagement, proactively identifying and addressing potential barriers to success.\nIdentify and drive improvements across programs, utilizing feedback from participants and stakeholders to evolve learning offerings and ensure continued alignment with business goals.\nOperationalize AI tools to automate repetitive program administration tasks where appropriate.\nImplement AI-assisted project tracking, communication, and reporting tools to streamline coordination and status visibility.\nStakeholder Management\nServe as a primary contact for high-level stakeholders, developing and maintaining strategic relationships to ensure learning programs are aligned with business priorities.\nCollaborate with senior leadership and department heads, providing expert consultation to design learning initiatives that directly support organizational growth and CX effectiveness.\nInfluence and negotiate with stakeholders at all levels, ensuring alignment between learning objectives and business needs, while also representing the voice of the CX L&D team in broader strategic discussions.\nUse AI-supported data visualization and summary tools to synthesize stakeholder feedback and present actionable insights.\nCommunicates the value and limitations of AI-assisted solutions to stakeholders, ensuring transparency and alignment with organizational standards.\nData & Analytics\nOwn the learning data strategy for key programs, using sophisticated data analysis to assess program effectiveness, identify trends, and provide strategic insights to leadership.\nLead data-driven decision-making by tracking key performance indicators (KPIs) such as learner progress, program impact, and ROI, using this data to continuously optimize learning experiences.\nSupport other team members in developing their data analysis skills, helping them to understand and apply the Kirkpatrick Model of Training Evaluation data to their own work.\nLeverage AI-derived insights to personalize learning and measure AI-enabled program effectiveness.\nLeverages AI-powered analytics dashboards to identify learning trends, skill gaps, and opportunities for performance support.\nTranslates AI-derived insights into clear, actionable recommendations for program optimization.\nHere’s what we're looking for:\n5+ years of L&D experience required.\nAbility to travel up to 50% of the time.\nProactive, solution-oriented mindset with excellent organizational skills and attention to detail.\nAdaptability and a continuous learning mindset, demonstrated by adjusting programs and sessions in real time, incorporating feedback and data, and managing multiple priorities in a fast-paced, ambiguous environment.\nProven experience in learning program design, development, and facilitation across multiple knowledge areas, including building content from scratch with a learner-centered view of how it shapes the learner experience.\nStrong coaching skills, with the ability to mentor learners and participants as well as junior team members.\nExpertise in managing end-to-end learning programs, including cohort management, tracking learner progress, proactive outreach to at-risk learners, and continuous improvement.\nExcellent stakeholder management skills, with a track record of building strong relationships and aligning learning initiatives with business goals.\nData-driven mindset, with the ability to analyze program outcomes and use insights for continuous enhancement.\nStrategic thinker with a passion for driving business impact through learning and development.\nAbility to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.\nStrong communication skills, with the ability to engage and influence stakeholders at all levels.\nDemonstrated experience designing, implementing, and evaluating AI-enabled learning solutions.\nDemonstrated experimentation with AI applications in learning, communication, or content design.\nTechnical and AI-related skills:Practical experience with modern AI tools and workflows used in L&D. Familiarity with LLMs, prompt engineering, and APIs/integrations.\nFamiliarity with AI tools that support content creation, data analysis, or learner engagement.\nAbility to prompt and fine-tune AI tools to produce high-quality, relevant, and brand-aligned outputs.\nSkilled in balancing automation with human creativity, ensuring learning experiences remain empathetic and human-centered.\nExperience evaluating or implementing AI-enabled learning platforms.\n\nOur cash compensation amount for this role is $85,955/yr to $107,000/yr in Denver, Scottsdale & Atlanta, and $110,640/yr to $130,000/yr for San Francisco & New York. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.\nAt Gusto, we don't use titles the traditional way, as a signal of rank or hierarchy. Instead, our titles describe two things at once - your craft (what you do, e.g. Engineering, Design) and your scope of ownership (what you're accountable for) - which is why you'll see something like \"Head of X\" instead of a rank word like \"Director\" that tells you neither. Because of this, the title on this posting may look different from what you'd expect based on the scope and seniority of the role, and from how similar roles are typically titled elsewhere. If you have questions about how this role compares to your current title or level, your recruiter can help translate.\nGusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale.\nNote: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas. \nWhen approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\nReliable, consistent presence: We expect regular and predictable attendance, whether you're working in-office, hybrid, or fully remote, so that you stay closely connected to your team, customers, and stakeholders in real time and ensure colleagues and customers receive the timely support and responsiveness they deserve.\nOur customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto. \nGusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. 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