{"id":2071439,"url":"https://alion.io/job/gutor-field-service-engineer","title":"Field Service Engineer","company":{"id":2464610,"name":"Gutor","domain":"gutor.com","url":"https://alion.io/company/gutor","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":6,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Houston, United States","Calgary, Canada","Colombia"],"countries":["US","CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":85000,"max":100000,"currency":"USD","period":"year","gross":null,"usd_annual":100000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2025-05-05T00:00:00Z","employer_posted_date":"2025-05-05","last_verified_at":"2026-10-12T17:07:43Z","board_verified":true,"closed_at":null,"days_open":525,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":525},"description":"Gutor is a leading international manufacturer of UPS systems for industrial applications. The company has been in business for over 75 years and has a proven track record of delivering high-quality products and services. Gutor's products are designed to meet the demanding needs of industries such as oil & gas, petrochemical, chemical, nuclear, and transportation. The company also has a global presence with over 600 employees in more than 30 countries and branches in Brazil, China, India, Malaysia, Mexico, Saudi Arabia, the United Arab Emirates, and the U.S.A to name a few.\nGutor is committed to providing its customers with the best possible support. The company has a team of experienced engineers and technicians who are available to help with any problems that may arise.\nSUMMARY OF THE JOB\nWe are seeking a talented Field Services Engineer to join our team.\nThe Field Service Engineer's (FSE) primary role is to perform services on customer sites: preventive & corrective maintenance, commissioning, installation supervision & modification of Gutor UPS systems and batteries. The FSE works on both, on- and off-shore sites, and is in direct contact with the customer. The FSE is the connection between the customer and Gutor’s Customer Service department. If hired, must be able to travel to Malaysia or Switzerland for a mandatory 6-week training.\nMAIN RESPONSIBILITIES\nPerforming installation supervision and commissioning of Gutor systems\nincluding the batteries.\nPerforming preventive and corrective maintenance for Gutor UPS equipment\nincluding batteries.\nSolving UPS problems at customers’ sites and providing reports on these issues.\nResponsible for identifying and reporting failure modes encountered in the\nfield, as well as for determining the cause of these failures.\nTraining customers on equipment operation and maintenance of Gutor\nsystems.\nInteracting with customers by phone or face-to-face.\nRepresenting Gutor in dealing with customer concerns.\nPromoting proactively Gutor services & products, including contracts, spare\nparts, preventive maintenance, modifications, digital services, etc.\nKeeping databases updated with completed reports & documents.\nComplete work in a safe manner, in charge for the safety onsite, making sure\nthat nobody & no properties are endangered.\nHelp generate the regional business by discovering leads and opportunities\nfor Gutor customers.\nHelp out in the technical support, if necessary.\nSupport other teams with expertise on demand, and with pro-active feedback (i.e. sales, test bay, R&D).\nProvide help to secure / improve quality by means of IQ soft entries and other tools.\n24 hours stand-by on demand.\nSelf-Training on existing and new products of the Gutor Portfolio.\nEvaluation of Warranty / Goodwill claims.\nREQUIRED QUALIFICATIONS\nElectrical technician with at least 3 years of experience in field services (UPS)\nor similar experience.\nBS degree of electrical engineering, electronic engineering or equivalent.\nDemonstrated experience in troubleshooting, Level 1 Support (ideal: level 2 Support) Remote support for troubleshooting experience in handling international customers with high expectations.\n3 - 5 years of related experience\nStrong knowledge of electronic theory to component level / electro-technical education.\nPC knowledge including profound knowledge of typical office applications and networking.\nGood written & verbal communication skills. Ability to have technical conversations with the customer.\nAbility to analyze complex problems.\nGood self-expression, negotiation skills and ability to explain things in a comprehensive and intelligible way\nCross-cultural knowledge & ability to adapt.\nPassport, Drivers license and TWIC Card.\nStructured way of analyzing & solving technical issues independently (with\nsupport when required)\nHigh level of professionalism and integrity.\nSelf-motivated.\nPREFERRED QUALIFICATIONS:\nGood written & verbal communication skills in Spanish and Portuguese. Ability to have technical conversations with the customer in Spanish and Portuguese.\nFlexible and high-performance profile.\nAbility to function independently, well organized.\nPOSITION TYPE:\nThis is a full-time, non-exempt position. \nWHAT WE OFFER:\nThe base salary range for this position is $85,000-$100,000 USD, depending on experience and qualifications.\nPaid holidays\nPaid Time Off: 20 days of vacation \n401(k) plan: up to 6% company matching contribution \nCigna Dental an Vision Insurance\n100% Company paid Short-Term Disability and Long-Term Disability Insurance\nFSA and HSA savings account options\nBasic Life and AD&D Insurance\nVoluntary supplemental life insurance\nTelehealth plan\nHealth & Fitness Reimbursement\n OAP and HDHP Medical Insurance\nTravel required:\nDomestic and international travel required 75-85% of the time.\nPhysical requirements:\nThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel, or operate objects, tools or controls, and reach with hands and arms. The employee is frequently required to sit for long periods of time, stand, talk and hear.\nGutorisanequalopportunityemployerandprohibitdiscrimination/harassmentwithoutregardtorace, color, religion, age, sex, nationalorigin, disabilitystatus, genetics, protectedveteran status, sexualorientation, genderidentityor expression, or anyothercharacteristicprotectedbyfederal, stateor locallaws.Reasonableaccommodationsmaybemadetoenableindividualswithdisabilitiestoperformtheessentialfunctions.\nGutor is an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.","description_format":"text","description_chars":6094,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Spanish","level":"All levels","optional":true}]},"benefits":["Health insurance","Life insurance","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Hardware","Power Supplies & Power Electronics"],"lifecycle":[{"event":"open","at":"2026-10-08T07:14:33Z"}],"visa":[],"liveness":{"score":8,"band":"cold","label":"Long shot","p_open":1,"p_active":0.293,"p_room":0.28,"age_days":525,"expected_fill_days":30,"reasons":["conf:0","urgency","win:tail","crowd:"],"computed_at":"2026-10-12T06:55:09Z"},"pay":{"stated_usd_annual":100000,"is_top_pay":true},"html_url":"https://alion.io/job/gutor-field-service-engineer","json_url":"https://alion.io/job/gutor-field-service-engineer.json","meta":{"generated_at":"2026-10-12T21:17:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":34646,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2464610},"rest":"https://alion.io/mcp/rest/get_company?id=2464610"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgutor-field-service-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgutor-field-service-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgutor-field-service-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/gutor-field-service-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgutor-field-service-engineer"}]}