{"id":3366544,"url":"https://alion.io/job/guzman-y-gomez-guest-experience-coordinator-2","title":"Guest Experience Coordinator","company":{"id":720384,"name":"Guzman y Gomez","domain":"guzmanygomez.com.au","url":"https://alion.io/company/guzmanygomez","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":114,"ghost_share":0,"stale_share":0.991,"repost_share":0,"time_to_fill_p50_days":28,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Surry Hills, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":null,"max":37,"currency":"AUD","period":"hour","gross":null,"usd_annual":52000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-27T05:40:54Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-11-03T06:17:26Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"At Guzman y Gomez Mexican Kitchen, our mission has always been to reinvent fast-food. We’re Australia’s only fast-food restaurant to be 100% clean, meaning there are no added preservatives, artificial flavours, added colours or unacceptable additives in our food. We’re incredibly proud of our amazing people, and the unique way we celebrate Mexican culture in everything we do.\n Casual position based in Surry Hills\nInterviewing now to commence ASAP\n Casual pay rate of $37.50 per hour (Clerks Award)\nAbout the role\nThis Guest Experience Coordinator role is all about bringing the GYG magic to life by supporting our guests with speedy, friendly, and knowledgeable service across everything from menu questions and dietary needs to order tracking, refunds, and promos.\nYou'll be the go-to guru for guest feedback, solving problems with a smile, spotting trends, and working closely with our restaurants, Franchisees, and internal teams to keep things running smoothly.\nWith tools like Zendesk, Braintree, and Resto at your fingertips, you'll juggle queries like a pro, help with fun stuff like merch rewards, photo shoots, and new store launches, and make sure every guest leave feeling the GYG love!\nYou will bring\nA high level of tech savviness and the ability to learn new systems quickly\nExcellent written and verbal communication skills\nFlexible and positive attitude to working within a dynamic and constantly evolving work environment\nHighly energetic and motivated self-starter, with strong initiative, a solid work ethic, and a keen eye for detail\nAbility to handle multiple queries simultaneously and meet all deadlines\nAbility to accurately record information and process enquiries in a timely manner\nWhat's in it for you?\nOpportunity to work closely with the GYG Marketing team\nPotential for career progression within GYG's Corporate Office\nA vibrant office location in Surry Hills, close to Central Station\nA competitive casual hourly rate under the Clerks Award\nReady to join the team? Apply now to start the conversation","description_format":"text","description_chars":2036,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Catering & Food Services"],"lifecycle":[{"event":"open","at":"2026-10-27T23:22:12Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":1,"age_days":7,"expected_fill_days":28,"reasons":["conf:3","stale_co","win:early","comp:brand"],"computed_at":"2026-11-03T05:54:40Z"},"pay":{"stated_usd_annual":52000,"is_top_pay":false},"html_url":"https://alion.io/job/guzman-y-gomez-guest-experience-coordinator-2","json_url":"https://alion.io/job/guzman-y-gomez-guest-experience-coordinator-2.json","meta":{"generated_at":"2026-11-03T07:04:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9958,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":720384},"rest":"https://alion.io/mcp/rest/get_company?id=720384"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fguzman-y-gomez-guest-experience-coordinator-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fguzman-y-gomez-guest-experience-coordinator-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fguzman-y-gomez-guest-experience-coordinator-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/guzman-y-gomez-guest-experience-coordinator-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fguzman-y-gomez-guest-experience-coordinator-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3366544}},{"tool":"search_jobs","arguments":{"company":"guzmanygomez.com.au","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3366544},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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