{"id":2514009,"url":"https://alion.io/job/guzman-y-gomez-supply-chain-help-centre-coordinator","title":"Supply Chain Help Centre Coordinator","company":{"id":720384,"name":"Guzman y Gomez","domain":"guzmanygomez.com.au","url":"https://alion.io/company/guzmanygomez","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":76,"open_postings":113,"ghost_share":0,"stale_share":0.965,"repost_share":0,"time_to_fill_p50_days":30,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Surry Hills, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":49000,"max_usd":84000,"period":"year","method":"role_country_seniority_unknown","sample_n":145},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true},{"name":"Service Desk","optional":true}],"status":"closed","first_seen_at":"2026-10-14T06:58:35Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-27T05:20:41Z","board_verified":false,"closed_at":"2026-10-27T05:20:41Z","days_open":12,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":12},"description":"At Guzman y Gomez Mexican Kitchen, our mission has always been to reinvent fast-food. We're Australia's only fast-food restaurant to be 100% clean, meaning there are no added preservatives, artificial flavours, added colours or unacceptable additives in our food. We're incredibly proud of our amazing people, and the unique way we celebrate Mexican culture in everything we do.\n Friday to Tuesday roster, with Wednesday & Thursday off each week\n Rotating team roster (8am-4pm, 9am-5pm or 10am-6pm)\nBased at Surry Hills, close to Central Station\nBe the go-to person for restaurants across a fast-growing food brand.\nGYG is opening a new restaurant roughly every 10 days, and every one of them relies on the Help Centre to keep running. As Help Centre Coordinator, you're the first point of contact for restaurants, Coaches (Area Managers) and franchisees across Australia. You'll resolve supply chain and operational enquiries through Zendesk, solve problems with suppliers before they reach guests, and work with teams across the business to make sure restaurants get what they need.\nIf you thrive in a fast-paced service environment, love solving problems and want your work to have a real, visible impact, this role is for you. Reporting to the Help Centre Team Leader, you'll work as part of a close-knit team in our Hola Central support office.\nWhat You'll Do\nAnswer restaurant enquiries through Zendesk in a professional, friendly and efficient manner\nResolve operations tickets, or escalate with the groundwork done and information captured\nCommunicate proactively with restaurants and suppliers to resolve supply and quality issues\nKeep Zendesk ticket routing up to date and support Crunchtime configuration\nSupport supply chain activity for new restaurant openings, closures, refurbishments and trading hours changes\nSpot trends in daily enquiries and recommend improvements\nProvide weekly and monthly ticket reporting and insights, and support the monthly Supply Chain report\nRun training for the wider business as required\nWhat You'll Bring\nExperience in a similar role in a multi-site QSR, hospitality or food and beverage environment, or GYG restaurant experience\nStudy in supply chain, logistics, business or a related field (desirable, not essential)\nA background in customer service or another customer-focused field, ideally in a help desk or service desk environment\nStrong written and verbal communication, with sound judgement and the ability to influence and resolve conflict\nSharp attention to detail, good time management and a sense of urgency when the queue is busy\nConfidence with Microsoft Office, and the ability to learn Zendesk, Crunchtime and related systems\nAvailability to work Friday to Tuesday on a rotating roster (8am-4pm, 9am-5pm or 10am-6pm), with Wednesday and Thursday off\nWhat You'll Love\nJoin one of Australia's fastest-growing restaurant companies\nA Friday to Tuesday roster with Wednesday and Thursday off\nTime in lieu if your roster requires you to work a public holiday\nUp to 5 weeks of annual leave each year (ask us how)\nPaid parental leave\nA convenient office location at Surry Hills, just a short walk from Central Station\nInterested? Apply now to start the conversation.","description_format":"text","description_chars":3222,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Annual leave","Parental leave"],"hiring_locations":[{"name":"Australia","iso":"AU","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Supply Chain","Catering & Food Services"],"lifecycle":[{"event":"open","at":"2026-10-14T09:28:30Z"},{"event":"close","at":"2026-10-27T05:20:41Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/guzman-y-gomez-supply-chain-help-centre-coordinator","json_url":"https://alion.io/job/guzman-y-gomez-supply-chain-help-centre-coordinator.json","meta":{"generated_at":"2026-11-14T00:32:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1162,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":720384},"rest":"https://alion.io/mcp/rest/get_company?id=720384"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fguzman-y-gomez-supply-chain-help-centre-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fguzman-y-gomez-supply-chain-help-centre-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fguzman-y-gomez-supply-chain-help-centre-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/guzman-y-gomez-supply-chain-help-centre-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fguzman-y-gomez-supply-chain-help-centre-coordinator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2514009}},{"tool":"search_jobs","arguments":{"company":"guzmanygomez.com.au","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2514009},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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