{"id":1148905,"url":"https://alion.io/job/guzmanygomez-experienced-shift-leader","title":"Experienced Shift Leader","company":{"id":720384,"name":"Guzmanygomez","domain":"guzmanygomez.com.au","url":"https://alion.io/company/guzmanygomez","size_band":null,"is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":80,"open_postings":26,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":20,"computed_at":"2026-09-24T05:45:00Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"hiring_geo_confidence":"structured","locations":["Narangba, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":46000,"max_usd":138000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":426},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-23T00:20:18Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-23T16:49:19Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"We are seeking an enthusiastic and experienced Shift Leader to join our franchise team.\nAs a Shift Leader, you will play a crucial role in ensuring smooth daily operations, maintaining high standards of customer service, and leading a team of dedicated staff members.\nOversee and coordinate daily shift operations, ensuring efficient service and high-quality standards\nLead, motivate, and support team members to achieve individual and collective goals\nManage staff schedules and allocate tasks effectively to optimise productivity\nEnsure compliance with food safety regulations and company policies\nHandle customer inquiries, feedback, and complaints professionally and efficiently\nMonitor inventory levels and assist with stock management\nMaintain a clean, organised, and safe work environment\nAssist in training new team members and providing ongoing coaching to existing staff\nCollaborate with management to implement new initiatives and improve operational processes\nPrepare and submit accurate shift reports and other relevant documentation\n Proven leadership or supervisory experience in a fast-paced environment, preferably in the food service or retail sector\nDemonstrated track record of providing outstanding customer service\nFood Safety Supervisor certificate (or willingness to obtain)\nResponsible Service of Alcohol certification (or willingness to complete the course)\nStrong communication and interpersonal skills with the ability to lead and motivate a team\nExcellent problem-solving abilities and decision-making skills\nFlexibility to work various shifts, including evenings and weekends\nBasic computer literacy for managing schedules, reports, and other administrative tasks\nAbility to work well under pressure and maintain a positive attitude in a fast-paced environment\nCommitment to maintaining high standards of cleanliness and organisation","description_format":"text","description_chars":1863,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Food & Beverages","Catering & Food Services"],"lifecycle":[{"event":"open","at":"2026-09-23T16:49:00Z"}],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":1,"age_days":1,"expected_fill_days":20,"reasons":["conf:12","stale_co","win:early","comp:brand"],"computed_at":"2026-09-24T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/guzmanygomez-experienced-shift-leader","json_url":"https://alion.io/job/guzmanygomez-experienced-shift-leader.json","meta":{"generated_at":"2026-09-24T09:52:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}