INTAKE COORDINATOR

This class is responsible for coordinating a variety recreational program and/or parks operations and overseeing applicable budgets. This Intake Coordinator will be responsible for overseeing and coordinating the Animal Intake Program to ensure all procedures are followed consistently and efficiently for public intakes, owner surrenders, and the Return to Community Cat Program.

Essential Duties

• Managing and coordinating the Return to Community Cat Program, including scheduling, intake, and release procedures; accurate documentation; and communication with Gwinnett County residents
• Completing and overseeing intake triage on all animals entering the facility, including assessment of general health, behavior, injuries, illness, and potential infectious disease concerns
• Working with pet owners to prevent unnecessary surrenders by identifying the reason for surrender, discussing available resources and alternatives, and providing appropriate referrals or support when possible
• Accurately documenting all intake information in the appropriate animal records and databases, including owner information, animal history, identification, medical concerns, behavior observations, and disposition information
• Identifying and promptly reporting health, behavioral, and infectious disease concerns to the Animal Care Team and Leadership, ensuring animals receive appropriate follow-up and care
• Assisting with lost and found animal services and reunification efforts, including reviewing animal information, identifying potential matches, communicating with owners, and helping facilitate timely reunifications
• Evaluating animals for identification and ownership information, including checking for microchips, tags, licenses, and other identifying information and ensuring findings are accurately documented
• Collaborating with Leadership, Animal Care, Enforcement, Foster, Rescue, and other internal teams to ensure animals entering the facility are appropriately assessed, housed, communicated about, and transferred through the next step of care
• Communicating with organizations on animal related issues
• Monitoring and improving intake operations and procedures, identifying trends, recurring issues, and opportunities to improve efficiency, animal outcomes, customer service, and compliance with department policies and procedures

Public Speaking Duties

• Delivering presentations on animal intake
• Speaking at public meetings, briefings, school events, and other events

Other Job Requirements/Information

• This job may require on-call rotation and emergency after hours, weekends, and/or holidays.
• This job is a safety sensitive position that will require a pre-employment drug test and subsequent random drug and alcohol testing.

Minimum Qualifications

• Bachelor’s degree in parks and recreation, health and human services, or senior services
• Four years of animal control experience
  • Or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.
• Two years of supervisory experience
• Driver’s license
• CPR and First Aid (within 6 months)

Preferred Qualifications

• Bachelor’s degree in veterinary science, or animal science
• Three years of responsible lead worker experience
• Asp Baton training
• Basic Chemical Capture
• Crematory training
• Euthanasia training
• State Inmate Supervisor Training
• Pre-exposure rabies vaccine or current titer
• Defensive Driving certificate

For more information about this department, please click here.