{"id":2317471,"url":"https://alion.io/job/gxbank-technical-support-specialist-2","title":"Technical Support Specialist","company":{"id":2104760,"name":"GXBank","domain":"gxbank.my","url":"https://alion.io/company/gxbank","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Petaling Jaya, Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Workspace","optional":false},{"name":"Jira","optional":false},{"name":"Slack","optional":false}],"status":"live","first_seen_at":"2026-09-08T00:00:00Z","employer_posted_date":"2026-09-08","last_verified_at":"2026-10-30T06:17:28Z","board_verified":true,"closed_at":null,"days_open":52,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":52},"description":"Responsibilities\nResponsible in resolving technical issues and providing support to stakeholders\n\nSupport the launches of products and features, working with both business op and engineering to gather requirements, configurations setup and testing for related products.\n\nResponsible for helping to improve reliability, stability and scalability challenges with other engineering teams.\n\nResolve technical issues that cannot be resolved through normal operations and maintenance procedures.\n\nSupport the launches of products and features, working with both business op and engineering to gather requirements, configurations.\n\nProvide leadership on incident calls in order to drive issue resolution and limit impact to the user.\n\nCollaborate with Engineering, Product Development, and Customer Service teams as required in order to drive long-term product improvements.\n\n24/7 weekly rotating shifts (morning/evening/night) with two consecutive days off.\n\nSupport the development and delivery of training programs and support documentation to other departments on new operation, maintenance, and troubleshooting procedures.\n\nProvide guidance to Engineering and Customer Service teams with the validation and deployment of new products and services to ensure trouble free application changes.\n\nProvide expert on-site and remote support during major software upgrades.\n\nRequirements\nMust have at least 2 years experience related to support or operations (24x7 shift).\n\nMust have been involved in supporting product / system / application launches and understanding high level SDLC.\n\nMust have a strong understanding of support flows and procedures.\n\nMust be familiar with working via online tools like Jira, Slack, Google Workspace, Web based email, etc.\n\nMust know how to debug basic mobile hardware and software issues.\n\nMust be fluent in both English and Malay.\n\nKnowledge of customer service principles and practices.\n\nMust be able to work independently and remotely.\n\nMust be able to work well under pressure.\n\nKnowledgeable in mobile operating systems (iOS, Android).\n\nExcellent in problem solving and troubleshooting skills on mobile hardware and software.\n\nAbility to multitask.\n\nGood communication skills.","description_format":"text","description_chars":2209,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All 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