Network Operations Manager

Are you an experienced transport operations professional looking for your next challenge? Do you enjoy leading teams in a fast-paced logistics environment? Are you passionate about delivering operational excellence while maintaining the highest standards of compliance?

If so, GXO is looking for a Network Operations Manager to join our B&Q Store to Home team and play a key role in supporting delivery operations across our national network. In this role, you'll be responsible for ensuring operational efficiency, compliance, and service excellence across multiple delivery hubs, supporting the successful delivery of B&Q's customer proposition. You'll work closely with operational teams, drivers, planners and compliance colleagues to maintain high standards while driving continuous improvement.

This is a full-time, permanent position working a 4 on, 4 off shift pattern (12-hour days). The role is primarily based from our Worksop operation; however, regular travel across the B&Q Store to Home network will be required and may be nationwide at times, so flexibility and a willingness to travel are essential.

Pay, benefits and more:

You’ll be paid a salary of £38,000 per annum, you’ll also receive 24 days annual leave (including bank holidays), as well as the option to buy additional days so you can enjoy a positive work-life balance. Your benefits package includes a company car or car allowance of £425 per calendar month, a company sponsored pension scheme, private medical and dental insurance, a 24/7 online GP service, life assurance and a fully comprehensive employee assistance programme. You’ll have access to our MyBenefits platform offering a variety of high street discounts, a cycle to work scheme, cashback cards, a saving scheme and much more. You’ll also have access to our GXO University which provides you the opportunity to learn new skills and gain qualifications at a pace that you’re comfortable with. There’s also our continued focus on internal promotions, over 55% last year!

What you’ll do on a typical day:

• Lead and manage transport team colleagues, maintaining high standards and supporting GXO’s legal obligations
• Ensure all operational and compliance databases are accurately maintained and up to date
• Oversee PMI planning, scheduling, communication, and record keeping
• Audit operational records to ensure quality, adherence, and frequency targets are met
• Manage driver negligence events and notice of intended prosecution cases
• Support change initiatives across the Store to Home network
• Promote engagement and continuous improvement through toolbox talks and site-wide initiatives

What you need to succeed at GXO:

• A proven track record of a transport operational management background with a strong understanding of transport compliance and operational standards
• Experience with Operator Licence Awareness, Bridge Strike Awareness, and RTITB training modules
• IOSH Managing Safety certification and familiarity with GXO’s safety and leadership frameworks
• Excellent communication skills, including empathic listening
• Proficiency in Microsoft Excel, Word, and Outlook
• A proactive mindset with a drive for continuous improvement and professional development

We engineer faster, smarter, leaner supply chains.

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make GXO a great place to work. GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees. We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.