{"id":1162479,"url":"https://alion.io/job/gymshark-it-support-lead","title":"IT Support Lead","company":{"id":673476,"name":"Gymshark","domain":"gymshark.com","url":"https://alion.io/company/gymshark-2","size_band":"501-1000","is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":97,"open_postings":3,"ghost_share":0,"stale_share":0.333,"repost_share":0,"time_to_fill_p50_days":16,"computed_at":"2026-09-24T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":75500,"max":94000,"currency":"USD","period":"year","gross":null,"usd_annual":94000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Incident Management","optional":false},{"name":"TCP/IP","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false},{"name":"ITIL","optional":true},{"name":"ITSM","optional":true},{"name":"Microsoft Entra ID","optional":true},{"name":"PowerShell","optional":true}],"status":"closed","first_seen_at":"2026-09-23T23:00:01Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-24T12:54:10Z","board_verified":false,"closed_at":"2026-09-24T12:54:10Z","days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"OVERVIEW:\nAt Gymshark, technology is at the heart of every athlete and every store experience we create. As we continue to grow our global retail footprint, we're looking for an experienced IT Support Lead to help keep our stores, teams, and technology performing at their best.\nThis isn't your typical support role. You'll be the go-to escalation point for complex technical issues, partnering with internal teams, managed service providers, and third-party vendors to deliver exceptional support across our retail and corporate environments. From supporting new store openings to troubleshooting critical incidents, you'll play a vital role in ensuring our technology remains secure, scalable, and ready to support our ambitious growth plans.\nIf you enjoy solving complex problems, improving service delivery, and making a tangible impact across a fast-paced retail environment, we'd love to hear from you.\nWHAT YOU'LL BE DOING:\nActing as the go-to escalation point for complex technical issues across our retail and corporate environments.\nSupporting and optimising retail technology including POS, payment devices, scanners, tablets, printers and digital signage.\nManaging store infrastructure, including networks, Wi-Fi, endpoint devices and connectivity solutions.\nWorking closely with internal teams, managed service providers and third-party vendors to deliver exceptional support.\nDriving service improvements, maintaining documentation and helping shape best practices across IT support.\nSupporting new store openings, technology deployments and business-critical projects as we continue to scale globally.\nWHAT YOU'LL NEED:\nPlease note this is a hybrid role partially based in our New York City office. All candidates must be local or willing to relocate. You must also be authorized to work in the United States. \nExperience in a Second Line Support, IT Support Engineer or Retail Technology Support role.\nStrong troubleshooting and incident management skills, with the ability to resolve complex technical issues.\nKnowledge of Windows, macOS and core networking technologies, including TCP/IP, DNS, DHCP, VPNs and Wi-Fi.\nExperience supporting retail technologies such as POS systems, payment devices and store infrastructure.\nConfidence managing relationships with vendors, MSPs and a variety of business stakeholders.\nA proactive, solutions-focused mindset with excellent communication and collaboration skills.\nNice To Have\nExperience with ITIL frameworks and ITSM platforms such as Freshservice.\nFamiliarity with Intune, Jamf, Entra ID and Microsoft 365.\nExposure to retail platforms such as Shopify, NetSuite or Zebra technologies.\nScripting or automation experience, particularly with PowerShell.\nSALARY RANGE\nThis role has a salary range between $75,500 -$94,000. We are committed to fair and consistent pay practices. The salary range shown represents the anticipated hiring range for this position and may vary depending on individual qualifications and internal equity\nTHE PERKS.\nStandard benefits include:\nComprehensive Medical, Dental & Vision plans\nPerformance-based Bonus opportunity\nCompetitive PTO\nContributory 401(k)\nGymshark Employee Discount & long service awards\nFunded multi-site fitness membership\nEnhanced Family Leave plans\nSTD & LTD plans\nNote: The bonus program and benefits have certain eligibility requirements. Gymshark reserves the right to amend these programs in whole or in part at any time without advance notice.\nBELONGING AT GYMSHARK.\nOur mission is to be a place where everyone belongs. We’re an equal opportunities employer, and for us that means we always strive to be as inclusive as possible in all aspects of employment, right from your application. We’re committed to finding reasonable adjustments* for candidates with specific needs or have a disability during our recruitment process, and all applicants will be considered fairly and equally. We do not tolerate discrimination of any kind. *If you’d like to request a reasonable adjustment please email .","description_format":"text","description_chars":4038,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":true,"industries":["Commerce"],"lifecycle":[{"event":"open","at":"2026-09-24T00:31:28Z"},{"event":"close","at":"2026-09-24T12:54:10Z"}],"liveness":null,"pay":{"stated_usd_annual":94000,"is_top_pay":false},"html_url":"https://alion.io/job/gymshark-it-support-lead","json_url":"https://alion.io/job/gymshark-it-support-lead.json","meta":{"generated_at":"2026-09-24T17:31:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}