{"id":1192320,"url":"https://alion.io/job/gypsy-collective-risk-and-payments-manager","title":"Risk and Payments Manager","company":{"id":675091,"name":"Gypsy Collective","domain":"gypsy.co","url":"https://alion.io/company/gypsy-3","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"HR","role_family":"HR","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["UA"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-09-24T17:13:54Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-10-23T12:21:55Z","board_verified":false,"closed_at":"2026-10-23T12:21:55Z","days_open":28,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":28},"description":"We're Gypsy Collective. The digital world is evolving faster than ever. New opportunities, new challenges, new ambitious goals. That’s why strong businesses need strong people.\nGypsy Collective is an exclusive talent partner for selected brands. We help our partners attract exceptional talent by building long-term relationships and becoming deeply integrated into their business, culture, and growth ambitions.\nNow we're looking for a Risk & Payment Manager to join the Risk Payment function and take ownership of first-line withdrawal processing, KYC checks, and payment-related risk reviews across multiple brands and platforms.\nYour daily adventures include:\nProcess withdrawal requests across assigned brands and platforms in accordance with approved procedures and SLA;\nReview player deposit and withdrawal history, current balance, active withdrawal requests, Casino Hold, bonus activity, KYC status, payment method ownership, internal limits, and previous risk cases;\nIndependently approve withdrawal requests, apply internal limits, initiate additional checks, or escalate cases within the assigned authority;\nConduct standard KYC reviews and assess the completeness, validity, and consistency of player documents;\nRequest and review additional documentation, including SOF/SOW materials, when required by internal procedures;\nVerify payment method ownership and identify possible third-party payment usage, including checks of bank statements, Skrill, Neteller, and other payment methods;\nIdentify suspicious financial or behavioural patterns, bonus abuse, inconsistencies in player activity, and other potential risk indicators;\nSuspend processing and escalate cases when critical risk factors remain unresolved;\nEscalate Fraud, AML, forged-document, account-takeover, confirmed multi-account, and other serious or disputed cases to the Fraud Prevention Team;\nCoordinate with PSPs and payment providers regarding transaction statuses, payment method checks, and payment-related technical issues;\nCommunicate with players via Helpdesk regarding KYC and additional verification requirements when needed;\nProvide Customer Support and VIP teams with confirmed case statuses and approved communication instructions;\nDocument every decision, additional check, and escalation in the approved internal system or register;\nEnsure all unresolved cases are properly escalated and handled within agreed SLA;\nImmediately escalate critical, systemic, disputed, or financially material cases to the Head of Operations;\nWork across different platforms and back offices and be ready to cover colleagues across shifts when required.\nRequirements\nWhat makes you a great match:\nAt least 2 years of relevant experience in iGaming, including hands-on work with withdrawals, KYC, Risk, Payments, AML, or Fraud Prevention;\nProven experience independently reviewing withdrawal requests and making decisions in accordance with internal procedures, authority levels, and SLA;\nStrong practical knowledge of KYC, AML, Source of Funds, and Source of Wealth checks;\nAbility to analyse a player’s financial profile, including deposits, withdrawals, balances, bonus activity, payment behaviour, and previous risk history;\nPractical experience verifying payment method ownership and identifying third-party payments across bank cards, bank transfers and e-wallets transactions;\nGood understanding of common iGaming risk patterns, including bonus abuse, multi-accounting, account takeover, payment fraud, and suspicious financial activity;\nStrong analytical skills, attention to detail, and the ability to make evidence-based decisions under time pressure;\nAbility to maintain accurate case records, provide clear decision rationales, and escalate high-risk cases through the correct internal channels;\nReadiness to manage a high volume of cases during 12-hour day and night shifts, with English at B2 level or higher.\nBenefits\nOur Benefits:\nFlexible payment options: choose the method that works best for you;\nFinancial perks: Bonuses for holidays, B-day, work milestones and more - just to show we care;\nLearn & grow: We cover courses and certifications - and offer real opportunities to grow your career with us;\nBenefit Сafeteria: Choose what suits you - sports, language courses, therapy sessions, and more;\nStay connected: From team-building events to industry conferences - we bring people together online, offline, and on stage;\nModern Equipment: We provide new laptops along with essential peripherals like monitors and headphones for a comfortable workflow;","description_format":"text","description_chars":4544,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Ukraine","iso":"UA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Recruiting & Staffing"],"lifecycle":[{"event":"open","at":"2026-09-24T17:13:54Z"},{"event":"close","at":"2026-10-23T12:21:55Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/gypsy-collective-risk-and-payments-manager","json_url":"https://alion.io/job/gypsy-collective-risk-and-payments-manager.json","meta":{"generated_at":"2026-11-06T06:18:26Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11005,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":675091},"rest":"https://alion.io/mcp/rest/get_company?id=675091"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgypsy-collective-risk-and-payments-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgypsy-collective-risk-and-payments-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgypsy-collective-risk-and-payments-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/gypsy-collective-risk-and-payments-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgypsy-collective-risk-and-payments-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1192320}},{"tool":"search_jobs","arguments":{"company":"gypsy.co","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1192320},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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