{"id":1476185,"url":"https://alion.io/job/gypsy-collective-vip-team-lead","title":"VIP Team Lead","company":{"id":675091,"name":"Gypsy Collective","domain":"gypsy.co","url":"https://alion.io/company/gypsy-3","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Management","role_family":"Management","seniority":"lead","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["PL"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":35000,"max_usd":86000,"period":"year","method":"role_seniority_country_cell","sample_n":35},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Sheets","optional":false},{"name":"Looker","optional":false},{"name":"Metabase","optional":false},{"name":"Power BI","optional":false},{"name":"Tableau","optional":false}],"status":"live","first_seen_at":"2026-09-29T18:50:59Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-11-03T10:42:36Z","board_verified":true,"closed_at":null,"days_open":34,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":34},"description":"We're Gypsy Collective. The digital world is evolving faster than ever. New opportunities, new challenges, new ambitious goals. That’s why strong businesses need strong people.\nGypsy Collective is an exclusive talent partner for selected brands. We help our partners attract exceptional talent by building long-term relationships and becoming deeply integrated into their business, culture, and growth ambitions.\nWe're looking for a VIP Team Lead to run our VIP Managers team day to day, own service quality for our highest-value players, and turn player data into decisions.\nYour daily adventures include:\nTeam leadership\nLead a team of VIP Managers in daily operations;\nDistribute player portfolios and keep the workload balanced;\nTrack capacity and make sure tasks are done on time;\nRun regular 1:1s and performance reviews;\nOnboard, train and develop team members;\nImprove team efficiency together with VIP QA.\nVIP player management\nPrioritise High Value and Top VIP players;\nSupport the handling of key VIP accounts and escalations;\nMake the call on complex cases and escalate the most critical ones to the Head of VIP;\nCollect VIP player feedback and pass it to the Streams and Retention teams.\nProduct & platform expertise\nKnow each platform and project in depth, including how they differ;\nTrack product updates, bonus mechanics and technical issues;\nKeep the team informed of every relevant change.\nAnalytics & reporting\nAnalyse VIP users daily, broken down by platform;\nTrack case metrics, trends and results;\nPrepare daily reports and present results to the Head of VIP every week;\nProcess VIP team workload statistics and control FRT and CSAT.\nRequirements\nWhat makes you a great match:\n3+ years in iGaming VIP / Player Management, with hands-on work with high-value players;\n1+ year leading a team of 4+ people: task distribution, 1:1s, performance reviews;\nDeep understanding of bonus mechanics: wagering, cashback, reload, free spins, personalised VIP offers;\nExperience with multi-brand or multi-platform operations;\nStrong KPI control: FRT, CSAT, workload, retention, deposit activity of the VIP segment;\nConfident data skills: advanced Google Sheets/Excel (pivot tables, formulas) and a BI tool (Tableau, Power BI, Metabase, Looker or similar);\nExperience with a back office / CRM (Smartico, Optimove, Fast Track, Salesforce or in-house);\nUnderstanding of KYC / AML / Responsible Gambling as they apply to VIP players;\nAbility to make fast, well-reasoned decisions on escalations and conflicts;\n Languages: Ukrainian (fluent), English B2+\nBenefits\n Flexible payment options: choose the method that works best for you.\n Tax assistance included: we handle part of your taxes and provide guidance on the local setup.\n Financial perks: Bonuses for holidays, B-day, work milestones and more - just to show we care.\n Learn & grow: We cover courses and certifications - and offer real opportunities to grow your career with us.\n Benefit Сafeteria: Choose what suits you - sports, language courses, therapy sessions, and more.\n Stay connected: From team-building events to industry conferences - we bring people together online, offline, and on stage.\n Modern Equipment: We provide new laptops along with essential peripherals like monitors and headphones for a comfortable workflow. If this role sounds like a good fit for you, we’d love to hear from you - apply and tell us a bit about yourself.","description_format":"text","description_chars":3407,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Ukrainian","level":"Advanced (C1)","optional":false},{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Poland","iso":"PL","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Recruiting & Staffing"],"lifecycle":[{"event":"open","at":"2026-09-29T18:50:59Z"}],"visa":[],"liveness":{"score":39,"band":"fade","label":"Fading","p_open":1,"p_active":0.703,"p_room":0.55,"age_days":34,"expected_fill_days":28,"reasons":["conf:0","win:tail"],"computed_at":"2026-11-03T05:54:40Z"},"pay":null,"html_url":"https://alion.io/job/gypsy-collective-vip-team-lead","json_url":"https://alion.io/job/gypsy-collective-vip-team-lead.json","meta":{"generated_at":"2026-11-03T11:13:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15393,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":675091},"rest":"https://alion.io/mcp/rest/get_company?id=675091"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgypsy-collective-vip-team-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgypsy-collective-vip-team-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgypsy-collective-vip-team-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/gypsy-collective-vip-team-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgypsy-collective-vip-team-lead"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1476185}},{"tool":"search_jobs","arguments":{"company":"gypsy.co","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1476185},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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