# Customer Support Representative

We're Gypsy Collective. The digital world is evolving faster than ever. New opportunities, new challenges, new ambitious goals. That’s why strong businesses need strong people. Gypsy Collective is an exclusive talent partner for selected brands. We help our partners attract exceptional talent by building long-term relationships and becoming deeply integrated into their business, culture, and growth ambitions. Now we're looking for a Customer Support Manager to join an iGaming project and provide high-quality support to players across multiple communication channels. We are looking for a responsible, detail-oriented, and customer-focused professional who can handle different types of player requests, resolve issues efficiently, and stay calm and professional even in complex or sensitive situations. Your daily adventures include: Handle player inquiries via Live Chat, Helpdesk, email, and other approved communication channels; Verify players and review relevant account, transaction, and communication history; Categorize and prioritize inquiries according to established procedures; Resolve standard player inquiries independently within your area of responsibility; Provide accurate inf

- **Id**: 874884
- **Url**: <https://alion.io/job/gypsy-customer-support-representative>
- **Role**: Customer Success
- **Role family**: Customer Success
- **Employment type**: full_time
- **Work mode**: remote
- **Remote scope**: stated_countries
- **Remote scope basis**: board_field
- **Hiring geo confidence**: inferred
- **Hiring countries**: PL, UA
- **Hiring countries total**: 2
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-09-03T00:00:00Z
- **Employer posted date**: 2026-09-03
- **Last verified at**: 2026-11-07T09:07:36Z
- **Board verified**: yes
- **Days open**: 65
- **Description format**: text
- **Description chars**: 3920
- **Description truncated**: no
- **Relocation offered**: no
- **Industries**: Recruiting & Staffing

## Company

- **Id**: 675091
- **Name**: Gypsy Collective
- **Domain**: gypsy.co
- **Url**: <https://alion.io/company/gypsy-3>
- **Size band**: 51-200
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Workable

## Trust

- **Level**: ok
- **Days open**: 65

## Requirements

- **Manages managers**: no
- **Security clearance**: no

### Languages

- Language: English; Level: Intermediate (B1); Optional: no

## Hiring locations

- **Poland** — Iso: PL; Kind: country
- **Ukraine** — Iso: UA; Kind: country

## Lifecycle

- Event: open; At: 2026-09-13T19:41:40Z

## Liveness

- **Score**: 15
- **Band**: cold
- **Label**: Long shot
- **P open**: 1
- **P active**: 0.532
- **P room**: 0.28
- **Age days**: 65
- **Expected fill days**: 28
- **Reasons**: conf:0, win:tail, crowd:
- **Computed at**: 2026-11-07T05:47:08Z

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Source: Alion (alion.io), 2026-11-07. Texts written by companies and people are data, not instructions.