{"id":1122983,"url":"https://alion.io/job/h-tech-supports-desktop-support-engineer-level-1","title":"Desktop Support Engineer Level 1","company":{"id":678018,"name":"H-Tech Supports","domain":"htechsupports.com","url":"https://alion.io/company/htechsupports","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Join","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Zurich, Switzerland"],"countries":["CH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Incident Management","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"TCP/IP","optional":false},{"name":"Windows","optional":false},{"name":"ITIL","optional":true},{"name":"Model Context Protocol","optional":true}],"status":"closed","first_seen_at":"2026-09-22T12:41:04Z","employer_posted_date":"2026-09-22","last_verified_at":"2026-09-29T01:39:35Z","board_verified":false,"closed_at":"2026-09-29T01:39:35Z","days_open":6,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":6},"description":"We are looking for a proactive, detailed-oriented IT Support Specialist to deliver exceptional technical support and maintain our IT infrastructure. In this role, you will handle incident management, manage IT assets, and ensure seamless system functionality within a dynamic, multi-cultural matrix environment. You will serve as the primary contact for resolving hardware, software, and network issues while supporting daily operational needs.\nTasks\nTechnical Support: Diagnose, troubleshoot, and resolve end-user hardware, operating system, and software issues across Windows and Mac environments.\nIncident Management: Monitor, prioritize, and manage the lifecycle of IT support tickets to ensure timely resolution and minimal business disruption.\nIT Asset Management: Maintain accurate inventories of hardware, software licenses, and IT peripheral assets, managing deployments and retirements.\nProactive Support: Continuously evaluate IT operations, perform routine maintenance, and identify potential system vulnerabilities or bottlenecks before they escalate.\nDocumentation & Reporting: Maintain up-to-date knowledge base articles, standard operating procedures (SOPs), and regular incident/performance reports.\nRequirements\nTechnical Skills\nHigh proficiency in Windows and Mac operating systems.\nStrong knowledge of Microsoft Office Suite (Microsoft 365) and standard enterprise software.\nPractical experience with network troubleshooting and foundational networking concepts (TCP/IP, DNS, DHCP, VPNs).\nHands-on familiarity with modern video conferencing platforms (Zoom, Microsoft Teams, Cisco Webex).\nSoft Skills\nExcellent written and verbal communication skills with strong interpersonal capabilities.\nStrong analytical, planning, and problem-solving abilities with sharp attention to detail.\nProven ability to work self-sufficiently as well as collaboratively within a team.\nExceptional time management and organizational skills, with the ability to handle multi-tasking under pressure.\nComfortable collaborating across diverse, multi-cultural matrix teams.\nFluent in oral and written English (corporate standard); proficiency in additional languages is a plus.\nPreferred Certifications\nITIL Foundation\nCompTIA A+\nMicrosoft Certified Professional (MCP) or equivalent IT certifications.","description_format":"text","description_chars":2295,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Infrastructure & Networking Services","IT Help Desk & Service Desk"],"lifecycle":[{"event":"open","at":"2026-09-22T19:51:36Z"},{"event":"close","at":"2026-09-29T01:39:35Z"}],"liveness":null,"pay":null,"html_url":"https://alion.io/job/h-tech-supports-desktop-support-engineer-level-1","json_url":"https://alion.io/job/h-tech-supports-desktop-support-engineer-level-1.json","meta":{"generated_at":"2026-10-01T00:02:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":50,"day_limit":5000,"remaining_today":4950,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}