# Sr. Support Specialist

At H1, we believe access to the best healthcare information is a basic human right. Our mission is to provide a platform that can optimally inform every doctor interaction globally. This promotes health equity and builds needed trust in healthcare systems. To accomplish this our teams harness the power of data and AI-technology to unlock groundbreaking medical insights and convert those insights into action that result in optimal patient outcomes and accelerates an equitable and inclusive drug development lifecycle. Visit h1.co to learn more about us. WHAT YOU'LL DO AT H1 As a Senior Support Specialist, you will be the most senior on our Support team and the go-to expert for our most complex customer issues. You will own escalations, lead projects across teams, and mentor other members of the team. You will work with very little direction, set your own priorities, and help shape how Support works at H1. Own complex, escalated issues from start to finish, and escalate appropriately when needed. Receive, answer, solve, or route tickets in Zendesk, working closely with Customer Success, Data, Engineering, and Product. Construct and execute plans to identify, escalate, and remediate op

- **Id**: 3613292
- **Url**: <https://alion.io/job/h1-sr-support-specialist>
- **Role**: Customer Success
- **Role family**: Customer Success
- **Seniority**: senior
- **Employment type**: full_time
- **Work mode**: remote
- **Remote scope**: stated_countries
- **Remote scope basis**: posting_text
- **Hiring geo confidence**: explicit
- **Hiring countries**: US
- **Hiring countries total**: 1
- **Experience years min**: 2
- **Visa sponsorship**: yes
- **Relocation package**: no
- **Has equity**: yes
- **Status**: closed
- **First seen at**: 2026-11-02T14:11:47Z
- **Employer posted date**: 2026-11-02
- **Last verified at**: 2026-11-04T07:31:41Z
- **Board verified**: no
- **Closed at**: 2026-11-04T07:31:41Z
- **Days open**: 1
- **Description format**: text
- **Description chars**: 4201
- **Description truncated**: no
- **Benefits**: Equity, Restricted stock units
- **Relocation offered**: no
- **Industries**: Health Data & Interoperability, Clinical Trial Sites & Recruitment, Pharma Marketing & Medical Communications

## Company

- **Id**: 15112
- **Name**: H1
- **Domain**: h1.com
- **Url**: <https://alion.io/company/h1>
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Lever

### Truth index

- **Grade**: A
- **Score**: 88
- **Open postings**: 4
- **Ghost share**: 0
- **Stale share**: 0.5
- **Repost share**: 0
- **Time to fill p50 days**: 49
- **Computed at**: 2026-11-09T06:03:00Z

## Salary

- **Min**: 65000
- **Max**: 80000
- **Currency**: USD
- **Period**: year
- **Usd annual**: 80000

## Technologies

- **Amazon S3** — Optional: no
- **AWS** — Optional: no
- **Jira** — Optional: no
- **Microsoft Excel** — Optional: no
- **Salesforce** — Optional: no
- **SQL** — Optional: no
- **Zendesk** — Optional: no

## Trust

- **Level**: not_scored
- **Days open**: 1

## Requirements

- **Experience years min**: 2
- **Manages managers**: no
- **Security clearance**: no

### Languages

- Language: English; Level: Advanced (C1); Optional: no

## Hiring locations

- **United States** — Iso: US; Kind: country

## Lifecycle

- Event: open; At: 2026-11-02T15:19:07Z
- Event: close; At: 2026-11-04T07:31:41Z

## Visa

- Country: US; Licensed sponsor: yes; Adverts offering sponsorship 24m: 0; Sanctioned now: no; Evidence: H-1B filings in 12 months: 5 · green card filings: 2; Filings 12m: 5

## Pay

- **Stated usd annual**: 80000
- **Is top pay**: no

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Source: Alion (alion.io), 2026-11-09. Texts written by companies and people are data, not instructions.