Patient Coordinator

Patient Coordinator | Outpatient | Full-time | 920 Kohlers Crossing, 607 S Esplanade Street, Unit 4, Cuero, TX 77954

At Complete Hometown Physical Therapy, a H2 Health company, we believe exceptional patient care begins with an exceptional patient experience. As a Patient Coordinator, you'll be the welcoming face of our outpatient orthopedic clinic, helping patients navigate every step of their rehabilitation journey while ensuring the clinic operates efficiently each day.

Our Cuero clinic serves the local community in an outpatient orthopedic rehabilitation setting. Complete Hometown Physical Therapy has served patients throughout Lavaca and DeWitt Counties since 2014 and emphasizes personalized, patient-centered care. As a Patient Coordinator, you’ll work alongside our clinical and administrative teams to help patients feel welcomed, informed, and supported throughout their care.

Your Role:

• Serve as the first point of contact, greeting patients with professionalism and outstanding customer service.
• Schedule appointments and maintain an efficient daily clinic schedule.
• Verify insurance benefits and obtain authorizations as needed.
• Coordinate physician referrals and manage incoming documentation.
• Maintain accurate patient records while ensuring confidentiality and HIPAA compliance.
• Answer incoming phone calls and respond to patient inquiries.
• Collaborate with therapists and clinic staff to support exceptional patient care.
• Assist with front office operations and maintain a welcoming, organized clinic environment.
• Travel to our Schertz clinic periodically to assist with front office coverage as needed.

Requirements

• High school diploma or equivalent required.
• Previous medical office experience with insurance verification and physician referrals preferred.
• Knowledge of medical terminology and insurance processes.
• Proficiency with Electronic Medical Records (EMR/EHR) systems and standard office software.
• Excellent communication, organizational, and customer service skills.
• Ability to manage multiple priorities in a fast-paced healthcare environment.
• Commitment to maintaining patient confidentiality and professionalism.
• Reliable transportation and willingness to travel to the Schertz clinic for coverage when needed.

Benefits

Compensation & Benefits

• Competitive compensation
• Performance-based bonus opportunities
• Medical, dental, and vision insurance
• Paid time off and paid holidays
• 401(k) with company match
• Tuition loan reimbursement
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Employee Assistance Program (EAP)
• Company-paid life insurance
• Additional voluntary benefit options

Workplace Experience & Perks

• Monday-Friday schedule supporting work-life balance
• Collaborative, patient-focused team environment
• Strong administrative and clinical support
• Employee recognition programs
• Professional growth and career advancement opportunities
• Stable, growing healthcare organization committed to excellence

If you're passionate about creating exceptional patient experiences and thrive in a collaborative outpatient healthcare environment, we'd love to hear from you. Apply today and become part of a team that's dedicated to making a meaningful difference in the lives of every patient we serve.

H2 Health is proud to be an Equal Opportunity Employer. We celebrate diversity and inclusion in all aspects of employment.