Customer Service Representative

H2O Innovation provides public works management services & operations assistance for water & wastewater treatment plants to municipalities, government organizations, and businesses across North America. H2O is currently seeking a Customer Service Representativeto join our team in Laurel, MS. This position will assist residents with water billing inquiries, payment processing, account maintenance, and utility service questions while providing excellent customer service.

The Benefits

Overall remuneration includes:

• Health Insurance, Dental, Vision & Telemedicine
• Health Savings Account
• Life Insurance
• 401K Retirement Plan with Employer Contributions
• Paid Vacation & Sick Days
• Paid Holidays
• $16-18 per hour, based on experience

Key Responsibilities

• Respond to customer inquiries regarding water bills, payment options, account balances, and billing discrepancies.
• Process payments, review account information, and maintain accurate customer records.
• Assist residents with billing adjustments, payment arrangements, and account updates in accordance with established policies and procedures.
• Research and resolve billing concerns, discrepancies, and customer complaints in a timely manner.
• Explain utility rates, fees, service charges, and billing procedures to customers.
• Assist with water service connections, disconnections, and account changes as needed.
• Maintain accurate documentation of customer interactions, payments, and account activity.
• Handle customer inquiries in person, over the phone, and through email or other communication channels.
• Protect confidential customer information and follow established procedures and city policies.
• Perform additional administrative and customer service duties as assigned.

The Skills We Are Looking For

• Strong communication and customer service skills.
• Strong organization and problem-solving abilities.
• Ability to handle customer concerns professionally.
• Customer service or billing experience preferred.

The successful candidate will have to pass a background check which includes criminal background & motor vehicle report checks, as well as drug & alcohol screenings.

We are an Equal Opportunity Employer and value diversity in our workforce.