{"id":3851396,"url":"https://alion.io/job/h5-data-centers-data-center-noc-analyst-2","title":"Data Center NOC Analyst","company":{"id":179749,"name":"H5 Data Centers","domain":"h5datacenters.com","url":"https://alion.io/company/h5-data-centers","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":{"grade":"A","score":87,"open_postings":13,"ghost_share":0,"stale_share":0.538,"repost_share":0,"time_to_fill_p50_days":47,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Analytics","role_family":"Analytics","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cincinnati, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":20,"max":23,"currency":"USD","period":"hour","gross":null,"usd_annual":46000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-06T00:45:00Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-06T07:59:11Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Position Summary\nThe Data Center Support Analyst is responsible for the managing to operational integrity of the H5 Data Centers portfolio of Data Centers. Additionally, they are responsible for acting as a single point of contact for all customer engagement daily, handing incoming calls, ticket processing, incident management & coordination. Secondly, they will monitor the health of all critical systems including building management, fire control, camera surveillance, access control, and network, responding to incidents and initiating escalations. The candidate must be willing to work shifts and weekends.\nEssential Job Functions\nCustomer Support\nPrimary point of contact for customer requests via phone, e-mail, & portal.\nProcessing requests and engaging with subject matter experts as appropriate.\nAdminister ticket queues to ensure regular and timely updates through resolution and adherence to SLA’s.\nPrimary focal point for Incident management & escalations.\nFacility Monitoring\nMonitor the health of building critical systems via BMS.\nPower\nCooling\nFire systems\nDCIM\nMonitor the health of access control, camera surveillance.\nMonitor the health of critical IT systems.\nNetwork\nServers\nPerform Incident coordination in the event of a significant incident.\nEscalate to senior management & SME’s\nSet up crisis bridge (if appropriate)\nSend out advisories\nCoordinate restoration with on-site personnel\nQualifications\nEducation:\nCollege education.\nExperience:\nExperience in a call center / helpdesk environment / customer support role.\nCustomer service experience.\nIT System qualifications would be a bonus.\nA comprehensive understanding of the data center best practices and standards would be a bonus.\nSkills and Abilities\nExcellent interpersonal and communication skills (written and oral).\nCompetent in the use of Windows, MAC and IOS systems.\nWilling to adapt to new ideas and concepts.\nOrganizational and time management skills.\nMust be a self-starter, able to work in a fast paced constantly changing environment.\nThe ability to work well in a team environment or independently with minimal supervision.","description_format":"text","description_chars":2118,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Data Centers & 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