{"id":1166304,"url":"https://alion.io/job/h5-data-centers-data-center-support-technician-13","title":"Data Center Support Technician","company":{"id":179749,"name":"H5 Data Centers","domain":"h5datacenters.com","url":"https://alion.io/company/h5-data-centers","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":{"grade":"B","score":70,"open_postings":12,"ghost_share":0.5,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":56,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chantilly, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":25,"max":28,"currency":"USD","period":"hour","gross":null,"usd_annual":56000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-21T23:41:00Z","employer_posted_date":"2026-09-21","last_verified_at":"2026-10-22T15:29:26Z","board_verified":true,"closed_at":null,"days_open":30,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":30},"description":"Position Summary\nThe Data Center Support Technician is responsible for managing operational integrity of the H5 Data Centers’ facility. They oversee the physical security operations ensuring the overall site integrity while maintaining all aspects of access control and surveillance of the location. Additionally, they are responsible to act as a single point of contact for all customer engagement, daily handling of incoming calls, ticket processing, incident management and coordination. Individuals will be required to perform basic remote hands and escort duties on behalf of customers. Finally, they will monitor the health of all critical systems including building management, fire control, camera surveillance, access control, and network. The candidate must be willing to work any shift assigned to them, weekends and holidays.\nEssential Job Functions\nResponsible for all aspects of physical security at the data centerVideo surveillance\nAccess control administration\nProcessing access requests\nRegular patrols\nSecurity policy enforcement\nIncident response\n\nCustomer SupportPrimary point of contact for customer requests via phone, e-mail, and portal\nProcessing requests and engage with subject matter experts as appropriate\nAdminister ticket queues to ensure regular and timely updates through resolution and adherence to SLA’s\nProvide escort duties for H5 Telco’s and vendors as well as customer vendors \nPerform basic remote hand support duties on behalf of customers\nPrimary focal point for incident management and escalations\n\nFacility MonitoringMonitor the health of building critical systems via BMS and visual inspectionPower\nCooling\nFire systems\n\nMonitor the health of access control, camera surveillance and perimeter intrusion\nMonitor the health of critical IT systemsNetworks\nServers\n\nPerform incident coordination on the event of significant incidentsInitial response and dispatch of vendors\nEscalate to senior management\nSet up crisis ridge (if appropriate)\nSent our advisories\nCoordinate restoration with on-site personnel\n\nQualifications\nEducation:\nMinimum two (2) year college degree preferred \nExperience:\nExcellent interpersonal and communication skills (written and oral)\nFamiliar with physical security protocols\nCustomer service experience\nIT system qualifications will be required if not already certified\nSkills and Abilities\nCompetent in the use of Windows, MAC and IOS systems\nOrganization and time management skills\nMust be a self-starter, able to work in a fast paced constantly changing environment\nAbility to work well in a team environment or independently with minimal supervision\nComprehensive understanding of data center best practices is a 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