{"id":3660494,"url":"https://alion.io/job/h5-data-centers-dc-support-technician-lead","title":"DC Support Technician Lead","company":{"id":179749,"name":"H5 Data Centers","domain":"h5datacenters.com","url":"https://alion.io/company/h5-data-centers","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":{"grade":"B","score":74,"open_postings":16,"ghost_share":0.438,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":47,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Support","role_family":"Support","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cincinnati, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":26,"max":30,"currency":"USD","period":"hour","gross":null,"usd_annual":60000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-03T03:38:00Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-10T08:23:07Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":7},"description":"Position Summary\nThe Data Center Support Technician Lead is responsible for the managing of operational integrity of the H5 Data Centers facility. Reporting to the Data Center Facility Manager they oversee the physical security operations for the H5 facility, ensuring the overall site integrity while maintaining all aspects of access control and surveillance of the location. Additionally, they are responsible for acting as a single point of contact for all customer engagement daily, handling incoming calls, ticket processing, incident management & coordination. Individuals will be required to perform basic remote hands and escort duties on behalf of customers. They will monitor the health of all critical systems including building management, fire control, camera surveillance, access control, and network. The DCST Lead will ensure all work performed strictly adheres to H5 policies, guidelines, and standards.\nThe Data Center Support Technician Lead is responsible for managing and supporting the Data Center Support Technician team, including scheduling, writing, or updating H5 processes and SOPs, and acting as a point of escalation for customer issues. Expertise in the essential duties below is expected. May be required to be on-call.\nThe candidate must be willing to work shifts and weekends.\nEssential Job Functions\nLead shift scheduling responsibilities and team direction\nVideo Surveillance \nAccess Control administration\nProcessing access requests\nRegular patrols\nSecurity policy enforcement\nIncident response\nPrimary point of contact for customer escalations via phone, e-mail, & customer portal\nProcessing requests and engaging with subject matter experts as appropriate.\nAdminister ticket queues to ensure regular and timely updates through resolution and adherence to SLA’s maintaining detail written records.\nProvide escort duties for H5 Telco’s & vendors.\nProvide escort duties for customer vendors.\nPerform basic remote hand support duties on behalf of customers.\nPrimary focal point for Incident management & escalations\nMay be required to be on-call (24X7) in some instances.\nAdministration and record keeping for all customer assigned assets (Cabinets, power, cross connects, etc.) \nLead and support Service Order Installation, including all cross-connects and troubleshooting.\nRack & stack customer equipment, installation of cage, cabling, and cable trays\nParticipate in notifications of infrastructure maintenance. \nMonitor the health of building critical systems via BMS, Power, Cooling, and Fire systems.\nMonitor the health of access control, camera surveillance, and other intrusion detection systems. \nMonitor the health of critical IT systems such as servers, networks, and other hardware.\nPerform Incident coordination in the event of a significant incident.\nEscalate to senior management.\nSet up crisis bridge (if appropriate)\nSend out customer advisories.\nCoordinate restoration with on-site personnel\nFacility Infrastructure Maintenance as required, dependent on location.\nParticipate in creation and review of Infrastructure MOP’s and ensure proper execution. \nParticipate in scheduling and notification of infrastructure maintenance. \nWork with infrastructure maintenance vendors to ensure all H5 processes and procedures are followed. \nQualifications\nEducation:\nCollege education (4+ years) with a bachelor's degree in computer science or information technology preferred.\nTwo years of data center experience \nFamiliar with Physical security protocols\nCompetent in the use of Windows, MAC and IOS systems\nWilling to adapt to new ideas and concepts.\nCustomer service experience\nOrganizational and time management skills\nSkills and Abilities\nMust be a self-starter, able to work in a fast paced constantly changing environment.\nThe ability to work well in a team environment or independently with minimal supervision.\nComprehensive understanding of data center best practices and standards \nIT System qualifications and Meet-me-room design knowledge a plus.\nExcellent knowledge of logical data flow for physical Network and Logical host. This will assist in designing, diagnosing issues and problem solving.\nResponsibilities and duties may change, expand, etc. flexibility and the ability to adapt is a must.","description_format":"text","description_chars":4254,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Data Centers & Colocation"],"lifecycle":[{"event":"open","at":"2026-11-03T03:38:00Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":7,"expected_fill_days":47,"reasons":["conf:7","velocity","win:early"],"computed_at":"2026-11-10T06:52:35Z"},"pay":{"stated_usd_annual":60000,"is_top_pay":false},"html_url":"https://alion.io/job/h5-data-centers-dc-support-technician-lead","json_url":"https://alion.io/job/h5-data-centers-dc-support-technician-lead.json","meta":{"generated_at":"2026-11-10T11:35:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26932,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":179749},"rest":"https://alion.io/mcp/rest/get_company?id=179749"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fh5-data-centers-dc-support-technician-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fh5-data-centers-dc-support-technician-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fh5-data-centers-dc-support-technician-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/h5-data-centers-dc-support-technician-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fh5-data-centers-dc-support-technician-lead"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3660494}},{"tool":"search_jobs","arguments":{"company":"h5datacenters.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3660494},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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