{"id":2969806,"url":"https://alion.io/job/haarslev-service-area-manager","title":"Service Area Manager","company":{"id":3205954,"name":"Haarslev","domain":"haarslev.com","url":"https://alion.io/company/haarslev","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-20T21:24:13Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-11-01T10:00:40Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"Haarslev is an innovative company that provides powerful processing solutions engineered to benefit the global environment. We apply many different technologies to help and enable our customers to create a cleaner, greener and more sustainable future. As part of this remarkable journey, we are looking for a Service Area Manager.\nThe job\nThe role of the Service Area Manager (SAM) is to maintain high customer experience levels by nurturing strong customer relations, delivering performance information, knowledge & advice, recommending solutions to meet the customer expectations for uptime, reliability, and cost of ownership. The SAM should be familiar with rendering industry standards for measuring downtime/efficiency and carries sound knowledge of systematic maintenance principles. The SAM will realize the expected targets for revenue, profitability and growth, and should be viewed by our customers as a trusted advisor. The SAM is responsible for executing the agreed service sales tactical plans for the region in close cooperation with the relevant Management structure.\nYou will report to the Commercial Service Manager and be a part of the Service team in North America. \nTasks and responsibilities\nBe the customer advocate and trusted advisor.\n\nProvide 360 degree of Customer Care\n\nOptimize customer relationships by building trust through frequent customer visits and communications.\n\nDraw up the tactical and operational market plans for the relevant market area, participate in strategic planning, create and monitor annual operation plans and a market approach plan.\n\nPromote, design and build service agreements in cooperation with sales, for new sales as well as existing customers.\n\nIdentify and act upon upselling opportunities.\n\nParticipate in customer meetings and direct capital equipment sales when requested by capital sales group.\n\nHands-on approach to troubleshoot and diagnose potential mechanical issues.\n\nManage individual and group budgets.\n\nMeet the agreed targets effectively and efficiently through the active sales of parts and services.\n\nAnalyze customer data, technical market data and competitor data and to translate these into feedback for the service organization and the rest of the internal organization (Global Service, Innovation, Sales, Supply Chain)\n\nMonitor escalation process for customers and customer satisfaction\n\nGather and analyze data regarding competitors and pirates in the market.\n\nFacilitates good relationships with Global Service and product experts and drives cross border synergies.\n\nMaintains strong customer focus to ensure outstanding customer experience thus securing the organization’s goals for growth, sales, profit and efficient service delivery and utilization.\n\nMonitor/collect customer satisfaction feedback and provide this information back to the Haarslev organization.\n\nReasonable and reliable attendance\n\nWeekly travel (90%) with possible international travel\n\nResponsible for the Customer “Experience”\n\n Other Job Functions:\nOther duties as assigned\n\n Requirements\nBachelor's degree preferred or equivalent job experience.\n\nA service minded self-starting individual, who can manage time effectively and achieve agreed goals.\n\nProficient in Microsoft Office\n\nKnowledge or experience in the field of rendering is preferred.\n\nExcellent interpersonal and communication skills as well as the ability to handle multiple tasks and priorities.\n\nStrong written and verbal communication skills.\n\nAttention to detail, excellent organizational skills and accuracy is a must have.\n\nStrong analytical mindset, problem solving skills, technical and mechanical aptitude.\n\nAbility to work effectively in a team environment.\n\nMust be adaptable and be able to consistently deal with ever-changing conditions.\n\nAbility to assume on-call after hours as needed.\n\nLives within the Midwest Territory or willing to relocate upon hire (Iowa, Kansas, Minnesota, Missouri, Nebraska, North Dakota, South Dakota)\n\n**Travel is required\n\nWhy Haarslev?\nJoin us and enjoy:\nGrowth Opportunities: Chart your own professional and personal growth path in this brand-new position.\n\nInfluence Matters: Have a say in developing your role because you're not just an employee; you're a crucial part of our journey.\n\nGlobal Team Dynamics: Work with a skilled, international team dedicated to creating a better tomorrow.\n\nOpen Culture: Experience a supportive company culture that values your ideas and contributions.\n\nWork/Life Balance: We believe in a healthy work/life balance, allowing you to thrive in and out of the workplace. If your role permits, embrace the flexibility to work from home when needed.\n\nApplication\nIf you think this sounds like a good match, and you‘re interested in joining one of the leading processing technology companies in the world, please apply below. We do not accept applications via e-mail - you must use the online form to submit your application.\n Haarslev encourages anyone interested and suitably qualified to apply for this position.","description_format":"text","description_chars":5013,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":["Energy & Utilities","Bioenergy","Vegan Food"],"lifecycle":[{"event":"open","at":"2026-10-21T01:45:14Z"}],"visa":[],"liveness":{"score":74,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.823,"p_room":0.9,"age_days":11,"expected_fill_days":24,"reasons":["conf:1","win:mid"],"computed_at":"2026-11-01T06:10:25Z"},"pay":null,"html_url":"https://alion.io/job/haarslev-service-area-manager","json_url":"https://alion.io/job/haarslev-service-area-manager.json","meta":{"generated_at":"2026-11-01T11:18:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17477,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3205954},"rest":"https://alion.io/mcp/rest/get_company?id=3205954"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhaarslev-service-area-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhaarslev-service-area-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhaarslev-service-area-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/haarslev-service-area-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhaarslev-service-area-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2969806}},{"tool":"search_jobs","arguments":{"company":"haarslev.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2969806},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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