{"id":2170299,"url":"https://alion.io/job/habitat-for-humanity-kc-homebuyer-program-manager","title":"Homebuyer Program Manager","company":{"id":2478340,"name":"Habitat for Humanity KC","domain":"habitatkc.org","url":"https://alion.io/company/habitatkc","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":null},"role":"Management","role_family":"Management","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kansas City, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":60000,"max":null,"currency":"USD","period":"year","gross":null,"usd_annual":60000},"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-06-12T15:46:23Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-20T08:37:54Z","board_verified":true,"closed_at":null,"days_open":129,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":129},"description":"Description\nJob Title: Homebuyer Program Manager\nDepartment: Housing Services / Homeownership Programs\nReports To: VP of Programming\nFull-time, Salaried Position\nStarting salary at $60,000\nPosition Summary\nThe Homebuyer Program Manager is responsible for overseeing the day-to-day operations, quality, and performance of the homebuyer program. This role supervises housing counselors serving higher-pathway clients (e.g., mortgage-ready and advanced clients) as well as the Intake Coordinator, ensuring a seamless, efficient, and client-centered pipeline from initial inquiry through program progression.\nIn addition to program oversight, this position directly manages the front-end client pathway, including intake oversight, underwriting readiness assessment, application screening, and client assignment into defined pathways (“tracks”). The Manager serves as the primary decision-maker for client entry and progression within the program.\nAs the program grows, the front-end pathway and underwriting functions are expected to evolve into a dedicated role or team. The Homebuyer Program Manager will play a key role in building, standardizing, and eventually transitioning these responsibilities.\nKey Responsibilities\nProgram Oversight & Staff Supervision\nSupervise and support housing counseling staff working with higher-pathway clients, including:\nPre-purchase / mortgage-ready counselors\nAdvanced or specialized counseling roles (as applicable)\nSupervise the Intake Coordinator to ensure efficient front-end client processing\nConduct regular supervision meetings, case reviews, and file audits\nEstablish and monitor staff performance goals, caseload benchmarks, and outcomes\nProvide coaching, training, and professional development\nEnsure consistent service delivery aligned with program standards and client pathways\nFront-End Pathway Management (Intake, Underwriting & Assignment)\nLead and oversee the full intake and triage process from initial inquiry through counselor assignment\nConduct and/or oversee application screening and underwriting readiness assessments, including:\nIncome, credit, debt, and asset review\nRisk identification and readiness determination\nServe as the primary decision-maker for client eligibility, pathway placement, and program entry\nAssign clients to appropriate pathways or counselors based on readiness and program fit\nDevelop and refine standardized criteria for client assessment and assignment\nPipeline & Workflow Development\nDesign, implement, and continuously improve workflows connecting:\nIntake ? Education ? Counseling ? Mortgage readiness\nMonitor pipeline flow to prevent bottlenecks and ensure timely client movement\nCollaborate with the Educational Coordinator to align education completion with intake readiness\nBuild systems that support scalability and future role specialization\nClient Pathway (Track) Oversight\nImplement and maintain standardized client pathways (e.g., credit repair, financial stabilization, mortgage-ready)\nEnsure consistent application of pathway criteria across staff\nMonitor client progression, timelines, and outcomes across pathways\nIdentify trends in client barriers and recommend program adjustments\nQuality Assurance & Compliance\nEnsure all counseling activities meet HUD housing counseling standards and organizational policies\nConduct routine file reviews for accuracy, completeness, and compliance\nMaintain program readiness for audits, monitoring, and reporting requirements\nStandardize documentation practices across the team\nCommunity Referral Oversight\nOversee the intake and assignment of referrals from community partners\nEnsure timely response and appropriate service delivery\nSupport strong partner relationships by maintaining high-quality referral experiences\nData, Reporting & Performance Management\nTrack and analyze key program metrics, including:\nIntake-to-program conversion rates\nClient assignment timelines\nProgression across pathways\nCounseling outcomes and readiness benchmarks\nPrepare internal reports and support external reporting needs\nUse data to inform staffing, workflow improvements, and program design\nCross-Functional Collaboration\nPartner with the Educational Coordinator to align curriculum with client needs and readiness gaps\nCoordinate with mortgage or lending partners to ensure smooth client transitions\nProvide feedback to leadership on program trends, challenges, and opportunities\nCore Competencies\nStaff supervision & team development\nProgram operations & workflow management\nUnderwriting readiness & financial analysis\nPipeline and systems thinking\nCompliance & quality assurance\nData analysis & performance management\nKey Role Structure (Current vs. Future State)\nCurrent State\nOversees program operations and staff\nDirectly manages:\nIntake oversight\nUnderwriting readiness\nClient assessment and assignment\nFuture State (As Program Scales)\nTransitions front-end pathway responsibilities to a dedicated role or team (e.g., Foundational Counselor or Intake & Assessment Manager)\nFocuses primarily on:\nProgram leadership\nStaff supervision\nPerformance management\nStrategic growth and partnerships\nRequirements\nQualifications\nHUD Housing Counseling Certification (required)\n4+ years of experience in housing counseling, financial coaching, or mortgage services\nPrior supervisory or team leadership experience required\nStrong understanding of:\nMortgage readiness and underwriting basics\nCredit and financial capability coaching\nHousing counseling program compliance requirements\nExperience with client management systems (HMIS, CRM, or similar)\nStrong organizational, leadership, and communication skills\nSalary Description\nStarting salary at $60,000","description_format":"text","description_chars":5674,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-09T11:50:41Z"}],"visa":[],"liveness":{"score":9,"band":"cold","label":"Long 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