Product Operations Associate

Habitat Health empowers older adults to experience more good days in their homes and communities. Through the Program of All-Inclusive Care for the Elderly (PACE), we provide comprehensive medical care along with support for daily needs such as meals, transportation, and in-home assistance. We deliver coordinated clinical and social care in our centers and directly in participants’ homes, creating a fully integrated experience that brings peace of mind and a true sense of belonging. As we expand our scalable, affordable PACE model to meet the growing and complex needs of aging populations, our mission-driven care teams continue to help participants live well on their own terms. 

Habitat Health is supported by leading healthcare organizations and investors including New Enterprise Associates, Kaiser Permanente, and Town Hall Ventures. We are entering a period of significant growth and are looking for exceptional teammates to help us scale a better model of care for older adults. To learn more, visit www.habitathealth.com.

Start Date: 11/2/2026

Role Scope  

Habitat Health’s Product team is focused on using AI, technology, and disciplined workflow design to turn how the company works into scalable, measurable capability. We’re looking for a smart, driven person to help the team do more - someone who takes ambiguous problems off our plate and turns them into shipped, adopted, measurable results. 

This is a broad role, and deliberately so. In a given week you might map how an operational process actually works today, build a scrappy automation that saves the team hours, sit in a center watching the real workflow, pull data to settle a debate, and then own the rollout that makes a new tool actually stick. We care far more about horsepower, curiosity, and ownership than about a specific background - if you’re the kind of person who sees a manual, repetitive process and can’t help but fix it, you’ll fit here. 

You’ll work directly with product, engineering, data and functional owners across clinical, operational, enrollment, and other enterprise teams. This is a high-trust, high-exposure seat close to how the company runs.  

What You’ll Do  

Turning ambiguity into working systems  

• Jump into whatever the product team needs most - research, analysis, process mapping, AI deployment, docs, coordination, a quick prototype - and bring structure to fast-moving, multi-stakeholder work. 

• Break big fuzzy asks from stakeholders into clear, actionable plans, and keep the relevant people aligned as things move. 

• Hunt down manual, repetitive, or error-prone processes and eliminate them - with off-the-shelf tools, no-code builders, light scripting, AI, or a clean spec handed to engineering. 

• Use AI productivity tools (Claude, ChatGPT, and the like) as a daily default to accelerate drafting, analysis, and operational workflows. 

• Work with the Product, Technical, and functional leads to build systems and reporting - templates, dashboards, checklists, simple integrations - that makes good work repeatable. 

Get results on the ground  

• Travel to Habitat centers to see how the work really happens, build trust with front-line teams, and become the face of the tools and workflows we roll out. 

• Support adoption end to end: onboarding, training, follow-through, and iteration until something is actually used, not just launched. 

• Chase measurable outcomes - adoption, throughput, cycle time, quality, administrative burden - and let the data drive what you do next. 

What We’re Looking For  

We’re optimizing for raw ability and drive over years of experience. If you can point to times you figured hard things out and got them done - in a job, a startup, a research project, a side project, or school - we want to hear from you. 

• Smart, and a fast learner who gets up to speed on unfamiliar domains, tools, and systems quickly. 

• A genuine love of efficiency and automation - you instinctively look for the repetitive task and the tool that could kill it. 

• High ownership and strong bias toward action: as ready to write the training doc and sit with a front-line user as to design the process. 

• Comfortable with ambiguity and an early-stage environment where the playbook doesn’t exist yet - you’ll help write it, improvise, and adjust as things change. 

• Analytical instincts: you can define what “better” means, pull and read the data, and use it to prioritize. 

• Strong written and verbal communication - able to summarize the takeaway for a leader and get into the tactical weeds with an execution team. 

• Hands-on with everyday tools (spreadsheets, docs, dashboards) and eager to pick up whatever the job needs; light scripting, SQL, or no-code experience is a plus, not a requirement. 

• Willingness to work in a hybrid environment with travel to Habitat Health centers as needed. 

Nice to Have  

• Exposure to healthcare, value-based care, provider or payer operations, Medicare, Medicaid, PACE, or complex care delivery - or genuine curiosity about it. 

• Experience driving adoption of new tools or workflows across distributed, front-line teams. 

• Familiarity with Salesforce, Epic, or healthcare data (EHR, referral, or enrollment data). 

• A track record of teaching yourself the tool you needed to get something done. 

Compensation  

The anticipated base salary range for this position is $125,000-$160,000  for candidates located in San Francisco, New York City, or Seattle, and  $118,000-$137,000  for candidates located elsewhere. This position is also eligible for a target annual bonus of 10% of the base salary and may be eligible for additional incentive compensation, as applicable.

The final compensation offered will be determined based on factors including, but not limited to, the candidate's qualifications, skills, experience, education, certifications, geographical location, and business needs. 

In addition, this position is eligible for a comprehensive benefits package, including medical, dental, and vision insurance; paid parental leave, short- and long-term disability coverage; life insurance; flexible spending accounts; a 401(k) savings plan that includes a match; paid time off; and company paid holidays. 

At-Will Employment

Employment with Habitat Health is at-will. This means that either the employee or the employer may terminate the employment relationship at any time, with or without cause, and with or without notice, subject to applicable law. Nothing in this job posting or any other company document is intended to create a contract of employment, express or implied, or to alter the at-will nature of employment.

Any written or oral statements to the contrary are not authorized unless made in writing and signed by an authorized representative of the Company.

Because this is a remote position, employment will be governed by the laws applicable to the employee’s work location, and applicable legal requirements will be followed.

Vaccination Policy, including COVID-19

To help maintain a safe environment for our participants and team members, Habitat Health maintains vaccination and infection control policies applicable to certain roles and work locations. For COVID-19 and influenza, team members who are working in a participant care setting are required to provide either proof of vaccination or a signed declination form and comply with applicable masking requirements while in a care setting to the extent permitted by law in the applicable jurisdiction. 

Habitat Health will consider requests for reasonable accommodation based on an applicant's disability, medical condition, or sincerely held religious belief, practice, or observance in accordance with applicable law. 

As a condition of employment, team members are expected to comply with all applicable infection control protocols, personal protective equipment (PPE) requirements, and vaccination requirements associated with their role and work location, and to the extent required by law and as permitted in the applicable jurisdiction. 

Our Commitment to Equal Opportunity and Inclusion

Habitat Health is an Equal Opportunity Employer committed to the principles of equal opportunity and inclusion. Employment decisions at Habitat Health are based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, creed, sex, gender (including pregnancy, childbirth, breastfeeding, and related medical conditions), gender identity, gender expression, sexual orientation, marital status, registered domestic partner status, age, national origin, ancestry, citizenship, military or veteran status, physical or mental disability, medical condition, genetic information, reproductive health decision-making, or any other characteristic protected by applicable federal, state, or local law. 

Habitat Health is committed to the full inclusion of all qualified individuals. Consistent with applicable law, we provide reasonable accommodations to qualified individuals with disabilities and to individuals with religious beliefs, practices, or observances that require accommodation. 

If you require a reasonable accommodation to participate in the application or interview process, perform the essential functions of a position, or receive other employment benefits and privileges, please contact us at [email protected]. 

We encourage individuals from all backgrounds to apply, even if their experience does not align perfectly with every qualification listed. 

E-Verify Participation Notice   

Habitat Health participates in E-Verify and will provide the federal government with information from your Form I-9 to confirm your authorization to work in the United States. 

If E-Verify cannot confirm your authorization to work, Habitat Health will provide you with written instructions and an opportunity to contact the Department of Homeland Security (DHS) and/or the Social Security Administration (SSA) to resolve the issue before any adverse employment action is taken, including termination of employment. 

E-Verify is used only after an applicant has accepted an offer of employment and completed the Form I-9 and to the extent permitted by applicable law. 

Habitat Health complies with all federal and state employment eligibility verification requirements. 

Beware of Scams and Fraud   

Habitat Health is committed to protecting job seekers from recruitment scams. Please ensure that you submit applications only through Habitat Health's official careers website or authorized job boards. 

Official communications from Habitat Health recruiters and team members will come from email addresses ending in @habitathealth.com. Habitat Health will never ask applicants to pay fees, purchase equipment, or provide sensitive financial information as part of the recruiting or hiring process. 

If you receive suspicious communications claiming to represent Habitat Health, we encourage you to exercise caution and independently verify the communication before responding. 

If you believe you have been the victim of a recruitment scam or fraudulent job posting, please report the incident to the Federal Trade Commission (FTC) through its fraud reporting website at reportfraud.ftc.gov.