{"id":1150342,"url":"https://alion.io/job/hackerrank-customer-account-manager-mid-market","title":"Customer Account Manager - Mid Market","company":{"id":2193,"name":"HackerRank","domain":"hackerrank.com","url":"https://alion.io/company/hackerrank","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"C","score":66,"open_postings":23,"ghost_share":0.565,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":36,"computed_at":"2026-10-01T05:45:00Z"}},"role":"Marketing","role_family":"Marketing","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Santa Clara, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":83000,"max_usd":164000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":69},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Instagram","optional":true},{"name":"LinkedIn","optional":true}],"status":"live","first_seen_at":"2026-09-23T14:59:26Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-10-01T16:50:47Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":7},"description":"HackerRank helps companies like NVIDIA, Amazon, and Microsoft hire and upskill the next generation of developers based on skills, not pedigree. Our platform is trusted by over 2,500 of the world’s most innovative companies to build strong engineering teams ready for what’s next.\nSoftware has entered an era where humans and AI build side by side. As this shift accelerates, the definition of strong technical talent is changing. We give companies better ways to identify and invest in next-generation skills.\nPeople at HackerRank care deeply about the impact of their work and sweat the small details so our customers can be wildly successful with products they genuinely love to use. We move with urgency and believe great outcomes come from high standards.\nAbout the team\nWe are seeking a Customer Account Manager who is deeply committed to customer success and passionate about guiding them through every stage of their journey, driving meaningful outcomes and lasting partnerships. \nThe Account Management Team plays a key role in supporting HackerRank’s growing customer base by partnering with small and mid-sized businesses as they adopt and scale their technical hiring processes. The team focuses on delivering consistent value through repeatable account motions, strong customer relationships, and reliable renewal execution. We are a collaborative, driven group that takes pride in helping customers succeed at scale.\nAbout the role \nWe are seeking a Customer Account Manager who is committed to delivering a strong customer experience and supporting customers throughout their lifecycle with HackerRank. In this role, you will manage a portfolio of Mid Market customers, ensuring consistent adoption, smooth renewals, and a positive overall experience. You will collaborate closely with teammates and follow established playbooks to support retention and identify straightforward expansion opportunities, with guidance from senior team members.. This position is Full-Time and Hybrid in Santa Clara, CA.\nWhat you’ll do\nManage a portfolio of Mid Market customers, executing defined adoption and renewal motions to drive retention and customer satisfaction.\nConduct regular customer check-ins to ensure customers are realizing value and address questions or issues proactively.\nSupport renewal conversations and standard contract processes, escalating complex scenarios as needed.\nAct as a strategic advisor by leading customer and internal teams, removing roadblocks, and accelerating adoption.\nIdentify basic expansion or usage opportunities and partner with senior team members when appropriate.\nMaintain accurate customer data, renewal tracking, and activity logging in CRM tools.\nCollaborate with Sales, Product, and Support to ensure a smooth and consistent customer experience.\nWho you are\nYou bring 3+ years of experience in a customer-facing role within a SaaS or technology environment, such as account management, customer success, or technical support.\nYou are organized, resilient, and comfortable managing multiple priorities in a fast-paced environment.\nYou are customer-focused and curious, motivated by understanding customer needs and ensuring a positive, reliable experience.\nAbility to translate complex technical concepts and solutions into clear, accessible language for both technical and non-technical stakeholders.\nStrong written and verbal communication skills, with the ability to explain concepts clearly.\nEven better if you have\nFamiliarity with HR Tech, recruiting tools, or developer-focused products.\nComfort engaging with day-to-day customer contacts in Engineering teams.\nA collaborative mindset. You work seamlessly across teams, bringing together Support, Product, and Sales to ensure customer needs are met.\nNice to have: Prior software development experience or an academic background in computer science.\nYou will thrive in this role if you\nDemonstrates high agency, takes ownership, and proactively drives work forward with minimal oversight.\nAre a Captain - you enjoy owning the customer relationship and championing their success.\nAre skilled at engaging HR/Talent & Technical decision-makers, helping them navigate hiring and workforce planning goals.\nBelieve in long-term partnerships and being the trusted advisor for your customers.\nCurrent OTE range: 140,000-160,000. The exact salary may vary based on skills, experience, location, market ranges, and other compensation offered. The salary range does not include other benefits such as benefits for which you may be eligible. Salary may be adjusted based on business needs.\nWant to learn more about HackerRank? Check out HackerRank.com to explore our products, solutions and resources, and dive into our story and mission here.\nHackerRank is a proud equal employment opportunity and affirmative action employer. We provide equal opportunity to everyone for employment based on individual performance and qualification. We never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. \nLinkedin | X | Blog | Instagram | Life@HackerRank\nNotice to prospective HackerRank job applicants:\nOur Recruiters use @hackerrank.com email addresses.\nWe never ask for payment or credit check information to apply, interview, or work here.","description_format":"text","description_chars":5403,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Education","Skill Assessment","Human Resources"],"lifecycle":[{"event":"open","at":"2026-09-23T17:29:56Z"}],"liveness":{"score":57,"band":"ok","label":"Likely open","p_open":1,"p_active":0.568,"p_room":1,"age_days":7,"expected_fill_days":36,"reasons":["conf:11","stale_co","win:early"],"computed_at":"2026-10-01T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/hackerrank-customer-account-manager-mid-market","json_url":"https://alion.io/job/hackerrank-customer-account-manager-mid-market.json","meta":{"generated_at":"2026-10-02T02:53:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3917,"day_limit":5000,"remaining_today":1083,"minute_limit":60,"resets_at":"2026-10-03T00:00:00Z"}}}