{"id":592306,"url":"https://alion.io/job/hackerrank-customer-account-manager-smb","title":"Customer Account Manager - SMB","company":{"id":2193,"name":"HackerRank","domain":"hackerrank.com","url":"https://alion.io/company/hackerrank","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"C","score":68,"open_postings":26,"ghost_share":0.538,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":39,"computed_at":"2026-10-06T05:45:30Z"}},"role":"Marketing","role_family":"Marketing","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Santa Clara, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":100000,"max":125000,"currency":"USD","period":"year","gross":null,"usd_annual":125000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Instagram","optional":false},{"name":"LinkedIn","optional":false}],"status":"live","first_seen_at":"2026-04-29T16:13:21Z","employer_posted_date":"2026-09-03","last_verified_at":"2026-10-06T19:10:40Z","board_verified":true,"closed_at":null,"days_open":160,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":159},"description":"HackerRank helps companies like NVIDIA, Amazon, and Microsoft hire and upskill the next generation of developers based on skills, not pedigree. Our platform is trusted by over 2,500 of the world’s most innovative companies to build strong engineering teams ready for what’s next.\nSoftware has entered an era where humans and AI build side by side. As this shift accelerates, the definition of strong technical talent is changing. We give companies better ways to identify and invest in next-generation skills.\nPeople at HackerRank care deeply about the impact of their work and sweat the small details so our customers can be wildly successful with products they genuinely love to use. We move with urgency and believe great outcomes come from high standards.\nAbout the role\nWe are seeking a Customer Account Manager who is committed to delivering a strong customer experience and supporting customers throughout their lifecycle with HackerRank. This role is designed for an early-career account manager who is eager to build foundational skills in customer renewals, relationship management, and account operations.\nIn this role, you will manage a portfolio of SMB customers, ensuring consistent adoption, smooth renewals, and a positive overall experience. You will collaborate closely with teammates and follow established playbooks to support retention and identify straightforward expansion opportunities, with guidance from senior team members.\nWhat you will do \nManage a portfolio of SMB customers, executing defined adoption and renewal motions to drive retention and customer satisfaction.\nConduct regular customer check-ins to ensure customers are realizing value and address questions or issues proactively.\nSupport renewal conversations and standard contract processes, escalating complex scenarios as needed.\nAct as a strategic advisor by leading customer and internal teams, removing roadblocks, and accelerating adoption.\nIdentify basic expansion or usage opportunities and partner with senior team members when appropriate.\nMaintain accurate customer data, renewal tracking, and activity logging in CRM tools.\nCollaborate with Sales, Product, and Support to ensure a smooth and consistent customer experience.\nWho you are\nYou bring 1-3 years of experience in a customer-facing role within a SaaS or technology environment, such as account management, sales development representative, customer success, or sales support.\nYou are organized, resilient, and comfortable managing multiple priorities in a fast-paced environment.\nYou are customer-focused and curious, motivated by understanding customer needs and ensuring a positive, reliable experience.\nStrong written and verbal communication skills, with the ability to explain concepts clearly.\nEven better if you have\nFamiliarity with HR Tech, recruiting tools, or developer-focused products.\nComfort engaging with day-to-day customer contacts in HR, Talent, or Engineering teams.\nA collaborative mindset. You work seamlessly across teams, bringing together Support, Product, and Sales to ensure customer needs are met.\nYou will thrive in this role if\nAre a Captain - you enjoy owning the customer relationship and championing their success.\nAre skilled at engaging HR/Talent & Technical decision-makers, helping them navigate hiring and workforce planning goals.\nBelieve in long-term partnerships and being the trusted advisor for your customers.\nCompensation\nThis sales role is eligible for incentive-based pay, with an annual total potential earnings range of $100,000 to $125,000, including base salary and incentive-based compensation (based on quota attainment).\nThis range doesn't include stock options or benefits. Salary may be adjusted based on business needs.\nFinal offer may vary based on skills, experience, location, and other compensation components.\nWant to learn more about HackerRank? Check out HackerRank.com to explore our products, solutions and resources, and dive into our story and mission here.\nHackerRank is a proud equal employment opportunity and affirmative action employer. We provide equal opportunity to everyone for employment based on individual performance and qualification. We never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. \nLinkedin | X | Blog | Instagram | Life@HackerRank\nNotice to prospective HackerRank job applicants:\nOur Recruiters use @hackerrank.com email addresses.\nWe never ask for payment or credit check information to apply, interview, or work here.","description_format":"text","description_chars":4653,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Stock options"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Education","Skill Assessment","Human Resources"],"lifecycle":[{"event":"open","at":"2026-09-10T13:18:08Z"}],"visa":[],"liveness":{"score":4,"band":"cold","label":"Long shot","p_open":1,"p_active":0.145,"p_room":0.28,"age_days":159,"expected_fill_days":39,"reasons":["conf:0","stale_co","ghost","win:tail","crowd:junior"],"computed_at":"2026-10-06T05:45:30Z"},"pay":{"stated_usd_annual":125000,"is_top_pay":true},"html_url":"https://alion.io/job/hackerrank-customer-account-manager-smb","json_url":"https://alion.io/job/hackerrank-customer-account-manager-smb.json","meta":{"generated_at":"2026-10-06T21:41:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1399,"day_limit":5000,"remaining_today":3601,"minute_limit":60,"resets_at":"2026-10-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2193},"rest":"https://alion.io/mcp/rest/get_company?id=2193"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhackerrank-customer-account-manager-smb"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhackerrank-customer-account-manager-smb"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhackerrank-customer-account-manager-smb"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hackerrank-customer-account-manager-smb\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhackerrank-customer-account-manager-smb"}]}