{"id":592305,"url":"https://alion.io/job/hackerrank-customer-account-manager-strategic-west","title":"Customer Account Manager - Strategic - West","company":{"id":2193,"name":"HackerRank","domain":"hackerrank.com","url":"https://alion.io/company/hackerrank","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"C","score":68,"open_postings":31,"ghost_share":0.516,"stale_share":0,"repost_share":0.065,"time_to_fill_p50_days":39,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Marketing","role_family":"Marketing","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Francisco, United States","Santa Clara, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":200000,"max":250000,"currency":"USD","period":"year","gross":null,"usd_annual":250000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Instagram","optional":false},{"name":"LinkedIn","optional":false}],"status":"live","first_seen_at":"2026-07-22T19:37:35Z","employer_posted_date":"2026-09-03","last_verified_at":"2026-10-15T23:01:35Z","board_verified":true,"closed_at":null,"days_open":85,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":84},"description":"HackerRank helps companies like NVIDIA, Amazon, and Microsoft hire and upskill the next generation of developers based on skills, not pedigree. Our platform is trusted by over 2,500 of the world’s most innovative companies to build strong engineering teams ready for what’s next.\nSoftware has entered an era where humans and AI build side by side. As this shift accelerates, the definition of strong technical talent is changing. We give companies better ways to identify and invest in next-generation skills.\nPeople at HackerRank care deeply about the impact of their work and sweat the small details so our customers can be wildly successful with products they genuinely love to use. We move with urgency and believe great outcomes come from high standards.\nAbout the role\nWe’re hiring an Enterprise Customer Account Manager who will own relationships with some of our most strategic customers. You’ll guide them through every stage of their journey - from adoption to expansion - driving measurable business impact and long-term success. This role blends strategy, execution, and relationship depth: you’ll act as the captain for your accounts, orchestrating internal and customer teams, solving challenges, and ensuring every customer achieves tangible outcomes with HackerRank.\nWe are seeking candidates based in a major metro area with convenient access to a major airport. Preferred locations include the San Francisco Bay Area, Los Angeles, Seattle, and New York City.\nCandidates based in the San Francisco Bay Area are welcome to work from our office on a flexible basis, with no set in-office schedule required.\nWhat you’ll do\nMaintain full functional and process knowledge of HackerRank products and services as well as market awareness and knowledge of competitive threats.\nOwn and manage your Book of Business (BoB) - driving adoption, retention, and expansion across enterprise customers through deep partnership and measurable outcomes.\nDevelop and execute account strategies that connect customer objectives with HackerRank’s mission, ensuring long-term value realization and growth.\nBuild trusted relationships with executive sponsors and technical leaders, embedding HackerRank into their hiring and workforce planning.\nAct as the captain for your accounts - leading internal and customer teams, resolving blockers, and accelerating time-to-value.\nRun proactive engagement cadences including QBRs, success check-ins, and executive reviews.\nStructure mutually beneficial commercial terms that promote long-term growth and customer success, balancing value realization with business expansion.\nMaintain accurate forecasts, health metrics, and growth pipelines while ensuring seamless handoffs and transparent reporting.\nWho you are\nBring 5+ years of Saas enterprise account management, ideally in fast-scaling environments.\nKnown for your grit and curiosity, you stay resilient through challenges while constantly seeking to understand your customers’ goals, industry shifts, and opportunities to create value.\nNaturally relationship-oriented, you build trust and credibility with Fortune 500 customers, becoming a long-term advisor who drives both strategic and measurable outcomes.\nA strong communicator and collaborator, you simplify complex ideas, engage confidently across audiences, and bring your customer and internal teams together around shared goals.\nDeeply expert in your craft, you combine product mastery with a keen sense of business impact, connecting HackerRank’s platform to customer value.\nHighly organized and outcome-driven, you manage multiple enterprise accounts with precision - balancing structure, transparency, and consistent delivery.\nEven better if you have\nExperience working with HR tech or developer ecosystems, especially within enterprise-scale organizations.\nA background in driving multi-product adoption or leading high-growth, customer-centric initiatives.\nComfort navigating cross-functional complexity to align internal teams and deliver unified customer outcomes.\nYou will thrive in this role if\nYou act like a captain, owning outcomes end-to-end and thriving in fast-moving, high-accountability environments.\nBuilding long-term partnerships energizes you more than short-term wins.\nYou balance empathy with execution - understanding customer pain points while driving tangible business results.\nExcellence, speed, and impact are non-negotiable for you - not trade-offs.\nCompensation\nThis sales role is eligible for incentive-based pay, with an annual total potential earnings range of $200,000 to $250,000, including base salary and incentive-based compensation (based on quota attainment).\nWant to learn more about HackerRank? Check out HackerRank.com to explore our products, solutions and resources, and dive into our story and mission here.\nHackerRank is a proud equal employment opportunity and affirmative action employer. We provide equal opportunity to everyone for employment based on individual performance and qualification. We never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. \nLinkedin | X | Blog | Instagram | Life@HackerRank\nNotice to prospective HackerRank job applicants:\nOur Recruiters use @hackerrank.com email addresses.\nWe never ask for payment or credit check information to apply, interview, or work here.","description_format":"text","description_chars":5469,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Skill Assessment","Recruiting Software & ATS"],"lifecycle":[{"event":"open","at":"2026-09-10T13:18:08Z"}],"visa":[],"liveness":{"score":15,"band":"cold","label":"Long shot","p_open":1,"p_active":0.538,"p_room":0.28,"age_days":84,"expected_fill_days":39,"reasons":["conf:1","stale_co","velocity","win:tail","crowd:"],"computed_at":"2026-10-15T05:46:00Z"},"pay":{"stated_usd_annual":250000,"is_top_pay":true},"html_url":"https://alion.io/job/hackerrank-customer-account-manager-strategic-west","json_url":"https://alion.io/job/hackerrank-customer-account-manager-strategic-west.json","meta":{"generated_at":"2026-10-16T00:58:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1591,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2193},"rest":"https://alion.io/mcp/rest/get_company?id=2193"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhackerrank-customer-account-manager-strategic-west"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhackerrank-customer-account-manager-strategic-west"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhackerrank-customer-account-manager-strategic-west"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hackerrank-customer-account-manager-strategic-west\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhackerrank-customer-account-manager-strategic-west"}]}