{"id":592314,"url":"https://alion.io/job/hackerrank-customer-experience-engineer-l1-2","title":"Customer Experience Engineer, L1","company":{"id":2193,"name":"HackerRank","domain":"hackerrank.com","url":"https://alion.io/company/hackerrank","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"C","score":67,"open_postings":28,"ghost_share":0.536,"stale_share":0,"repost_share":0.071,"time_to_fill_p50_days":39,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":20000,"max_usd":42000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":10},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Claude","optional":false},{"name":"Copilot","optional":false},{"name":"Cursor","optional":false},{"name":"JavaScript","optional":false},{"name":"Python","optional":false},{"name":"Rest API","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-08-27T14:16:44Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-14T17:30:39Z","board_verified":true,"closed_at":null,"days_open":48,"trust":{"level":"ok","repost_count":1,"flags":["company_stale"],"days_open":47},"description":"HackerRank helps companies like NVIDIA, Amazon, and Microsoft hire and upskill the next generation of developers based on skills, not pedigree. Our platform is trusted by over 2,500 of the world’s most innovative companies to build strong engineering teams ready for what’s next.\nSoftware has entered an era where humans and AI build side by side. As this shift accelerates, the definition of strong technical talent is changing. We give companies better ways to identify and invest in next-generation skills.\nPeople at HackerRank care deeply about the impact of their work and sweat the small details so our customers can be wildly successful with products they genuinely love to use. We move with urgency and believe great outcomes come from high standards.\nAbout the role\nCustomer Experience Engineering is where customers, product, and engineering meet. As a CXE 1, you’ll investigate real technical problems across our platform, APIs, integrations, data, and customer workflows. You’ll learn to trace issues to root cause, communicate clearly with customers and internal teams, and build the judgment to own increasingly complex work independently.\nThis is not a traditional support role built around scripts and handoffs. You’ll work in one shared CXE queue, use AI as part of your everyday engineering toolkit, and contribute to the knowledge, automation, and product improvements that prevent repeat problems. CXE 1 is designed as a transition into CXE 2 as your depth, independence, and customer readiness become consistently visible.\nWhat you will do\nOwn standard and moderately complex customer issues from first investigation through resolution and closure.\nDebug web application, API, integration, authentication, configuration, and data issues using logs, developer tools, SQL, and established investigation patterns.\nCommunicate clearly and empathetically across tickets, calls, incidents, and internal channels; ask precise questions, set expectations, and close every loop.\nWork with CXE 2 engineers on complex, high-risk, or enterprise cases, taking on greater ownership as your readiness grows.\nCreate structured escalation reports for confirmed product issues and stay accountable for progress and customer closure when Engineering is involved.\nUse AI tools safely to accelerate investigation, validate hypotheses, improve responses, correct support-agent outputs, and strengthen team knowledge.\nTurn learning from customer issues into better documentation, runbooks, product feedback, and small automation or tooling improvements.\nProtect shared queue health by prioritising accurately, meeting service levels, documenting work cleanly, and helping rebalance work across shifts.\nParticipate in rotational shifts and on-call coverage, including occasional evenings or weekends, to support global customer needs.\nWho you are\nA recent graduate or early-career engineer with up to 3 years of relevant experience. Strong freshers are encouraged to apply.\nStrong programming fundamentals and comfort reading code; experience with Python, JavaScript, Java, or a similar language.\nFamiliarity with REST APIs, HTTP, web applications, and how software systems communicate.\nWorking knowledge of SQL and an interest in using data to investigate and validate behaviour.\nCurious and systematic: you want to understand why something failed, not just make the error disappear.\nClear written and verbal communicator who can explain technical ideas in plain language to customers and engineers.\nComfortable asking for review when risk or uncertainty is high, then applying the feedback quickly.\nOpen to rotational shifts and occasional on-call coverage across a global customer base.\nEven better if you have\nBuilt a project, script, bot, or automation that solved a real problem.\nWorked with logs, observability tools, cloud platforms, SSO/SAML/OAuth, or third-party integrations.\nUsed AI coding tools such as Claude, Cursor, Copilot, or similar and can explain how you validated their output.\nContributed to an open-source project, hackathon, internship, or production codebase.\nYou will thrive here if\nYou enjoy ambiguous technical problems and are persistent enough to find the real cause.\nYou care equally about technical correctness and how the customer experiences the resolution.\nYou learn fast, seek feedback, and turn new knowledge into repeatable practice.\nYou solve rather than route and take pride in leaving no loose ends.\nWant to learn more about HackerRank? Check out HackerRank.com to explore our products, solutions and resources, and dive into our story and mission here.\nHackerRank is a proud equal employment opportunity and affirmative action employer. We provide equal opportunity to everyone for employment based on individual performance and qualification. We never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. \nLinkedin | X | Blog | Instagram | Life@HackerRank\nNotice to prospective HackerRank job applicants:\nOur Recruiters use @hackerrank.com email addresses.\nWe never ask for payment or credit check information to apply, interview, or work here.","description_format":"text","description_chars":5259,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Skill Assessment","Recruiting Software & ATS"],"lifecycle":[{"event":"open","at":"2026-09-10T13:18:08Z"},{"event":"close","at":"2026-09-29T10:54:21Z"},{"event":"reopen","at":"2026-10-09T16:16:19Z"}],"visa":[],"liveness":{"score":20,"band":"cold","label":"Long shot","p_open":1,"p_active":0.369,"p_room":0.55,"age_days":47,"expected_fill_days":39,"reasons":["conf:3","stale_co","win:tail"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/hackerrank-customer-experience-engineer-l1-2","json_url":"https://alion.io/job/hackerrank-customer-experience-engineer-l1-2.json","meta":{"generated_at":"2026-10-14T18:20:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23810,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2193},"rest":"https://alion.io/mcp/rest/get_company?id=2193"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhackerrank-customer-experience-engineer-l1-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhackerrank-customer-experience-engineer-l1-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhackerrank-customer-experience-engineer-l1-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hackerrank-customer-experience-engineer-l1-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhackerrank-customer-experience-engineer-l1-2"}]}