{"id":3366279,"url":"https://alion.io/job/hackerrank-manager-commercial-accounts","title":"Manager, Commercial Accounts","company":{"id":2193,"name":"HackerRank","domain":"hackerrank.com","url":"https://alion.io/company/hackerrank","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":71,"open_postings":26,"ghost_share":0.462,"stale_share":0,"repost_share":0.077,"time_to_fill_p50_days":56,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Sales","role_family":"Sales","seniority":"senior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Santa Clara, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":200000,"max":235000,"currency":"USD","period":"year","gross":null,"usd_annual":235000},"salary_estimate":null,"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false},{"name":"Instagram","optional":true},{"name":"LinkedIn","optional":true}],"status":"live","first_seen_at":"2026-10-27T17:37:41Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-11-03T19:09:12Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":6},"description":"HackerRank helps companies like NVIDIA, Amazon, and Microsoft hire and upskill the next generation of developers based on skills, not pedigree. Our platform is trusted by over 2,500 of the world’s most innovative companies to build strong engineering teams ready for what’s next.\nSoftware has entered an era where humans and AI build side by side. As this shift accelerates, the definition of strong technical talent is changing. We give companies better ways to identify and invest in next-generation skills.\nPeople at HackerRank care deeply about the impact of their work and sweat the small details so our customers can be wildly successful with products they genuinely love to use. We move with urgency and believe great outcomes come from high standards.\nAbout the Team\nThe Commercial Sales team spans all market segments from small, high growth start ups to large established enterprises. The defining factor for this team is working in a fast-paced, high-volume environment with responsibility for total customer experience and all commercial relations with assigned customers in the Americas region.\nWhat you’ll do\nLead, coach, and develop the Commercial Account Management team. Set clear performance expectations, support career growth, and build a culture of engagement, accountability, and strong customer outcomes.\nOwn the team’s strategy and performance against commercial gross revenue retention, net revenue retention, renewal, and expansion ARR goals. Identify opportunities to reduce churn and grow the installed customer base.\nEquip the team with repeatable playbooks for account planning, renewals, value realization, and expansion leverage latest AI tools and approaches.\nPartner with account managers on critical customer moments, including complex renewals, commercial negotiations, and account recovery plans.\nMonitor customer health and early warning indicators. Coordinate with internal partners to address risk, develop save plans, and improve adoption and customer outcomes.\nMaintain accurate forecasts in Salesforce and provide clear visibility into renewals, ARR, churn, and expansion. Use pipeline and customer data to guide operating decisions and communicate risks and opportunities to leadership.\nEstablish and improve core account management practices, including quarterly QBRs with customers, value realization frameworks, renewal planning, and upsell methods.\nPartner with Deal Desk, Finance, and Legal on renewal and expansion pricing, discount governance, contract structures, amendments, and redlines. Explain approved commercial and legal positions clearly to customers.\nWork closely with Product, Engineering, Marketing, and Sales to improve the end-to-end customer experience. Translate customer and market feedback into recommendations that support product adoption and account growth.\nWe are looking for\n6+ years of experience in SaaS sales, account management, customer success, or renewals, including at least 2 years leading or managing a customer-facing, quota-carrying team.\nA track record of meeting or exceeding renewal, retention, and expansion goals, with a repeatable approach to account management and experience across high-touch and scaled customer models.\nStrong knowledge of SaaS economics, commercial account strategy, customer adoption, renewals, and negotiations.\nThe ability to coach and motivate teams, set clear standards, build accountability, and represent team needs with leadership.\nStrong analytical skills to use CRM data, forecasts, and customer signals to guide decisions and address risk.\nExcellent communication, organization, and relationship-building skills, with the ability to partner across Product, Engineering, Support, Sales, Marketing, Finance, Deal Desk, and Legal.\nA technical background is a plus, particularly experience as a Solutions Engineer.\nWhat you’ll need to thrive in this role\nYou’ll pair strong commercial leadership with deep customer, product, and business understanding. You’ll lead in a way that reflects HackerRank’s values: Front of Jersey, Captain, Madly Deeply Care, Go Deep, and Dev First. You’ll bring grit, curiosity, agency, collaboration, clear communication, strong organization, relationship-building, and consistent follow-through to your work.\nWhat you’ll bring\nDeep product expertise: A strong understanding of the products the team supports, including how to scope and deliver solutions that meet customer requirements.\nB2B sales expertise: Mastery of the sales cycle stages relevant to this role, particularly account management, adoption, renewal, and customer advocacy. Expectations for prospecting or new deal execution should be confirmed based on the role’s final scope.\nCommercial and customer judgment: The ability to connect customer needs, product capabilities, and business outcomes to guide account strategy and support sustainable retention and growth.\nLeadership and communication: The ability to set direction, coach account managers, communicate clearly with customers and executives, and build effective cross-functional partnerships.\nCompensation\nThis sales role is eligible for incentive-based pay, with an annual total potential earnings range (OTE) of $200,000 to $235,000, including base salary and incentive-based compensation (based on quota attainment).\nWant to learn more about HackerRank? Check out HackerRank.com to explore our products, solutions and resources, and dive into our story and mission here.\nHackerRank is a proud equal employment opportunity and affirmative action employer. We provide equal opportunity to everyone for employment based on individual performance and qualification. We never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. \nLinkedin | X | Blog | Instagram | Life@HackerRank\nNotice to prospective HackerRank job applicants:\nOur Recruiters use @hackerrank.com email addresses.\nWe never ask for payment or credit check information to apply, interview, or work here.","description_format":"text","description_chars":6117,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Skill Assessment","Recruiting Software & ATS"],"lifecycle":[{"event":"open","at":"2026-10-27T23:17:23Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":6,"expected_fill_days":56,"reasons":["conf:1","velocity","win:early"],"computed_at":"2026-11-03T05:54:40Z"},"pay":{"stated_usd_annual":235000,"is_top_pay":true},"html_url":"https://alion.io/job/hackerrank-manager-commercial-accounts","json_url":"https://alion.io/job/hackerrank-manager-commercial-accounts.json","meta":{"generated_at":"2026-11-03T20:28:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3151,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2193},"rest":"https://alion.io/mcp/rest/get_company?id=2193"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhackerrank-manager-commercial-accounts"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhackerrank-manager-commercial-accounts"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhackerrank-manager-commercial-accounts"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hackerrank-manager-commercial-accounts\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhackerrank-manager-commercial-accounts"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3366279}},{"tool":"search_jobs","arguments":{"company":"hackerrank.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3366279},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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