{"id":3201802,"url":"https://alion.io/job/haddad-brands-it-support-manager-technical-senior-paris","title":"IT Support Manager - Technical Senior (Paris)","company":{"id":4420676,"name":"Haddad Brands","domain":"haddad.com","url":"https://alion.io/company/haddad-4","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"contractor","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Warsaw, Poland","Paris, France"],"countries":["PL","FR"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":22800,"max":31200,"currency":"PLN","period":"month","gross":null,"usd_annual":95352},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITSM","optional":false},{"name":"OneDrive","optional":false},{"name":"SharePoint","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-24T05:59:04Z","employer_posted_date":null,"last_verified_at":"2026-10-24T05:59:04Z","board_verified":false,"closed_at":null,"days_open":5,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":5},"description":"The office is located in Paris, France.\nIdeal candidate would be the one to relocate to Paris. We could establish hybrid mode during trial period, but long term this job is with relocation to Paris being sponsored by the company.\n\nThe Workplace Operations Manager is responsible for the full range of end-user services (workplace, mobility,\ncollaboration, telephony, user experience), coordinates internal and external teams, manages suppliers, and applies\nthe standards defined by the Infrastructure and Cybersecurity teams.\n\nMAIN ACTIVITIES\nUser support and service management\nManage user support activity (internal and external) and ensure the quality of service delivered.\n\nSupervise, coach, and develop the skills of the support teams.\n\nOversee incident, request, and problem management, ensuring service level agreements (SLAs) are met.\n\nContribute to resolving major incidents and coordinate actions with the various IT teams.\n\nFoster a service-oriented culture centered on proximity and user satisfaction.\n\nEnsure regular communication with users on major incidents, maintenance operations, service changes, and best practices.\n\nServe as the IT Department’s primary point of contact for Digital Workplace services and ensure an excellent relationship with business teams.\n\nOperational maintenance (run)\nEnsure the availability, performance, and service quality of the entire Digital Workplace ecosystem: Windows and macOS, workstations, Mobility (smartphones, tablets), Microsoft 365, Collaboration tools (Teams, SharePoint, OneDrive, Exchange Online), Fixed and mobile telephony, Printing and peripherals; User identity management in collaboration with the infrastructure teams\n\nManage operational maintenance activities by coordinating internal teams, partners, and service providers.\n\nTrack critical incidents, recurring problems, and the associated improvement plans.\n\nEnsure proper management of the IT estate (hardware and software), stock, licenses, and equipment lifecycle.\n\nOversee hardware renewals and optimize operating costs.\n\nTechnical governance and cross-functional coordination\nMaintain an overall view of the workplace ecosystem and its dependencies with infrastructure, business applications, and cloud services.\n\nWork closely with the Infrastructure, Network, Cybersecurity, Applications, and business teams to ensure service consistency.\n\nRoll out and implement the technical standards, recommendations, and security requirements defined by the Infrastructure and Cybersecurity teams.\n\nEnsure ongoing compliance of workstations and user services (Intune, Microsoft 365, Defender, security policies, encryption, MFA, etc.).\n\nManage the suppliers and partners operating within the Digital Workplace scope and ensure their commitments are met.\n\nCollaboration and telephony\nEnsure the operational maintenance of Microsoft 365 collaboration services (Teams, Exchange Online, SharePoint, OneDrive).\n\nEnsure the proper functioning of fixed-line, mobile, and Teams telephony solutions.\n\nSupport the evolution of collaborative usage and promote adoption of new tools.\n\nOversee the management of Microsoft 365 licenses and collaboration services.\n\nContinuous improvement and service evolution\nDefine and steer the Digital Workplace roadmap in line with the IT strategy.\n\nIdentify opportunities for process automation, standardization, and simplification.\n\nImplement performance indicators (SLAs, KPIs, user satisfaction, service quality, availability).\n\nProvide regular reporting to the IT Department.\n\nManage improvement projects covering the workplace, collaboration, mobility, and telephony.\n\nCommunication and user support\nOrganize communication to users during changes, major incidents, and service changes.\n\nSupport users in adopting new tools and new practices.\n\nFoster a culture of awareness around digital best practices and cybersecurity requirements.\n\nBe accountable for the quality of the user experience and employee satisfaction.\n\nCross-functional responsibilities\nHandle (\"do\") technical matters that require specific expertise directly.\n\nOrganize delegated delivery (\"get done\") by coordinating internal teams, partners, and service providers to guarantee quality, deadlines, and service commitments.\n\nProactively propose improvements to Digital Workplace services and contribute to the company’s digital transformation.\n\nWORKING RELATIONSHIP\nInternal\nIT Department\n\nAll internal users\n\nSenior Management\n\nExternal\nHardware suppliers\n\nTechnology partners\n\nExternal IT service providers\n\nQUALIFICATIONS AND EXPERIENCE\nEducation level\nBachelor’s/Master’s degree (4 years of higher education) in IT or equivalent.\nExperience\nProven experience of at least 3 to 5 years in a similar role within a large organization.\nSkills\nIn-depth command of the Microsoft 365 environment (Exchange, Teams, Intune, OneDrive, SharePoint).\n\nSolid foundation in SharePoint administration and automation.\n\nGood understanding of Windows and network environments,\n\nSolid grounding in managing and administering workplace environments, mobile fleets, and ITSM tools (Matrix42 is a plus).\n\nExperience managing an IT estate, licences, and the budget of a support function.\n\nExperience managing teams.\n\nExperience implementing support KPIs (SLAs, resolution times, etc.).\n\nProfessional English and basic French (a plus) required for international communication.\n\nPersonal qualities\nPositive leadership: able to unite, motivate, and develop the team.\n\nStrong service orientation and communication with users.\n\nStrong analytical, forward-planning, and prioritization skills.\n\nPragmatic mindset, focused on solutions and continuous improvement.\n\nHire process: get to know meeting in Polish followed by a second one, technical oriented within 2 weeks period. Brief English conversation is possible in order to estimate the skills.\n\nBenefits: We offer private medical insurance, 21 paid vacations a year in B2B, hardware/software, training and career-oriented development path, freedom in tools, friendly environment based on trust.\n\nCompany video introduction: https://gofile.me/7T1fw/yhwuRyem4\nPassword: HaddadFamilyB2BA@Retail\n\nTech stack\nUser Support Management\nMicrosoft 365 Admin\nSharePoint administration\nIncident/Problem Mgmt\nSLA/KPI Management\nTeam Leadership\nIT Estate/Licence Mgmt\nITSM tools\nvendor management\nCybersecurity Compliance","description_format":"text","description_chars":6345,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Health insurance","Hybrid work"],"hiring_locations":[{"name":"France","iso":"FR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Security"],"lifecycle":[{"event":"open","at":"2026-10-24T08:28:15Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":4,"expected_fill_days":35,"reasons":["seen:4","win:early"],"computed_at":"2026-10-29T05:49:05Z"},"pay":{"stated_usd_annual":95352,"is_top_pay":false},"html_url":"https://alion.io/job/haddad-brands-it-support-manager-technical-senior-paris","json_url":"https://alion.io/job/haddad-brands-it-support-manager-technical-senior-paris.json","meta":{"generated_at":"2026-10-29T11:52:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17899,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4420676},"rest":"https://alion.io/mcp/rest/get_company?id=4420676"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhaddad-brands-it-support-manager-technical-senior-paris"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhaddad-brands-it-support-manager-technical-senior-paris"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhaddad-brands-it-support-manager-technical-senior-paris"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/haddad-brands-it-support-manager-technical-senior-paris\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhaddad-brands-it-support-manager-technical-senior-paris"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3201802}},{"tool":"search_jobs","arguments":{"company":"haddad.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3201802},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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