{"id":2560910,"url":"https://alion.io/job/hadrius-customer-success-manager","title":"Customer Success Manager","company":{"id":2067,"name":"Hadrius","domain":"hadrius.com","url":"https://alion.io/company/hadrius","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Work at a Startup","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":135000,"max":165000,"currency":"USD","period":"year","gross":null,"usd_annual":165000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-14T20:35:28Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-15T00:16:16Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"This is a full-time role as Customer Success Manager, located onsite in New York, NY.\nYou are a proactive, relationship-driven operator ready to own a multi-million-dollar book of business end to end - this includes onboarding, activation, adoption, and retention. Your mission is to be a premium partner from kickoff to renewal: drive measurable value quickly, protect the base with world-class retention across each customer’s compliance stack.\nYou’ll be the primary post-sale point of contact from day one, guiding client onboardings alongside our FDE/Implementation team, ensuring fast time-to-value, and then multi-threading to executive stakeholders to drive deep platform adoption. This role blends trusted advisor and program manager. You'll work directly with the founders to deliver outstanding outcomes while building the playbooks that let us scale.\nResponsibilities\nFirst week\nRamp on our ICP, value proposition, Hadrius platform, best practices, and roadmap.\nLearn onboarding/implementation flows, CRM hygiene standards, and communication playbooks.\nShadow kickoffs, QBRs/EBRs, and day to day client calls; document objections and success patterns.\nBegin owning a small set of accounts to establish relationships and success plans.\nFirst month\nFully own post-sales lifecycle and activation for assigned accounts.\nBuild stakeholder maps and executive alignment; set QBR cadences with clear success metrics.\nCreate 90-day renewal plans for any relevant accounts, anchored in adoption milestones and demonstrated value.\nPartner with Sales/FDE teams to remove blockers\nFirst 3 months and beyond\nOwn and protect a multi-million ARR book with best-in-class gross/net retention.\nDrive strong retention by deepening platform usage and ensuring clients realize full value across their compliance stack.\nPartner with Account Managers to help build qualified expansions across your book of business.\nInstrument account health (usage KPIs, risk flags 120+ days pre-renewal); lead saves on at-risk accounts.\nClose the loop with Product and Engineering on gaps and wins.\nCodify and iterate playbooks for onboarding, activation, adoption, renewals, and executive alignment.\nAbout you\nCustomer advocate: you balance long-term value with near-term outcomes for clients.\nProject/program manager: you run complex onboardings and drive adoption to plan.\nRenewals-process fluent: multi-year structures, order forms, and approvals.\nRelationship toolkit: discovery, multi-threading, objection handling, and stakeholder alignment.\nCross-functional operator: you collaborate tightly with Sales, FDE/Implementation, and Engineering to help clients grow their business with Hadrius.\nData-driven and disciplined: you use telemetry to prioritize, forecast retention risk accurately, and maintain pristine CRM hygiene.\nClear communicator: crisp writing, strong executive presence, and meeting facilitation.\nQualifications\n2+ years in Account Management/Customer Success or other client-facing roles in B2B SaaS, owning client outcomes.\nProven track record protecting large books through best in class retention.\nExperience partnering with implementation teams to guide clients and drive measurable time-to-value.\nBonus: compliance/financial services/regtech background; early-stage startup experience.\n\nBenefits\n401k (100% match up to 6%)\nHealthcare, dental, vision, etc.\nRole fit call with Ben (20 min)\nOnsite with Customer Experience team members (90-120 min)\nOffer","description_format":"text","description_chars":3451,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["RegTech, AML & Compliance","AI Governance & Compliance"],"lifecycle":[{"event":"open","at":"2026-10-14T20:35:28Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":30,"reasons":["conf:2","win:early"],"computed_at":"2026-10-15T02:19:32Z"},"pay":{"stated_usd_annual":165000,"is_top_pay":true},"html_url":"https://alion.io/job/hadrius-customer-success-manager","json_url":"https://alion.io/job/hadrius-customer-success-manager.json","meta":{"generated_at":"2026-10-15T02:19:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3313,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2067},"rest":"https://alion.io/mcp/rest/get_company?id=2067"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhadrius-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhadrius-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhadrius-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hadrius-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhadrius-customer-success-manager"}]}