{"id":4049702,"url":"https://alion.io/job/haemonetics-software-support-i-3","title":"Software Support I","company":{"id":4471,"name":"Haemonetics","domain":"haemonetics.com","url":"https://alion.io/company/haemonetics","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":86,"open_postings":9,"ghost_share":0,"stale_share":0.556,"repost_share":0,"time_to_fill_p50_days":56,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Italy"],"countries":["IT"],"hiring_countries":["IT"],"hiring_countries_total":1,"salary":{"min":34100,"max":51100,"currency":"EUR","period":"year","gross":null,"usd_annual":56989},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"SQL","optional":false},{"name":"Windows","optional":false},{"name":"TCP/IP","optional":true}],"status":"live","first_seen_at":"2026-11-09T00:00:00Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-11T01:22:11Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"We are constantly looking to add to our core talent. If you are seeking a career that is challenging and rewarding, a work environment that is diverse and dynamic, look no further - Haemonetics is your employer of choice.\nJob Details\nAbout the Role\nHaemonetics is seeking a motivated and customer-focused Software Support Analyst to join our Systems Support team.\nAs a key member of our frontline support organisation, you will act as the first point of contact for customers requiring assistance with Haemonetics software applications, interfaces, databases, and associated hardware solutions. You will provide technical support to customers across the UK and Italy, helping to diagnose, troubleshoot, and resolve issues while delivering an exceptional customer experience.\nThis role will based either in Italy or in UK (ideally close to Coventry) and is providing the opportunity to work closely with technical specialists, field service engineers, software developers, and customer support colleagues.\nKey Responsibilities\nProvide first-line technical support for Haemonetics software applications and hardware products, throughout the EMEA region\nTroubleshoot and resolve software, database, networking, connectivity, and interface-related issues.\nSupport customers via telephone, email, and remote support tools.\nInvestigate and resolve incidents in accordance with established support processes and service levels.\nAccurately document support activities within the helpdesk ticketing system.\nEscalate complex issues to appropriate internal teams where necessary.\nCollaborate with software developers, field service personnel, distributors, and third-party suppliers to achieve timely resolutions.\nPerform remote assessments of customer software, hardware, and interface requirements.\nAssist with service quotations and support-related administrative tasks.\nUtilise SQL Server Management Studio to investigate and resolve database-related issues.\nContribute to process improvement initiatives and support projects.\nParticipate in hotline coverage to ensure excellent customer service at all times.\nRequired Qualifications\nEssential\nPrevious experience in a technical support, helpdesk, application support, or IT support in Hospital / Biomedical environment.\nExperience supporting healthcare software or medical device solutions.\nFluent written and spokenEnglish and Italian.\nStrong troubleshooting and analytical problem-solving skills.\nExperience supporting Microsoft Windows environments.\nExcellent communication and customer service skills.\nAbility to work independently and as part of a collaborative team.\nProficiency with Microsoft Office applications.\nDesirable\nKnowledge of SQL Server and database troubleshooting.\nUnderstanding of TCP/IP networking concepts.\nExperience supporting software interfaces and integrations.\nExperience working with Italian healthcare organisations or distributors.\nFamiliarity with remote support technologies.\nWhat We're Looking For\nThe ideal candidate will be passionate about delivering excellent customer service and enjoy solving technical problems. They will be comfortable working in a fast-paced support environment, engaging with customers in both English and Italian, and collaborating with cross-functional teams to deliver successful outcomes.\nWhy Join Haemonetics?\nJoin a global healthcare technology organisation making a positive difference to patient care.\nDevelop technical expertise across software, databases, interfaces, networking, and healthcare IT systems.\nWork alongside experienced technical specialists and product experts.\nBe part of a supportive and collaborative team environment in Coventry.\nOpportunity to contribute to the growth and support of our expanding Italian customer base.\nLanguage Requirement: Applicants should be fluent English and Italian, with the ability to provide verbal and written technical support in both languages.\nPay Transparency\nThe base salary actually offered to the successful candidate will take into account, without limitation, the candidate’s location, education, job-knowledge, skills, and experience in prior relevant roles. Incentives may also be provided as part of Haemonetics’ employee compensation. For sales roles, employees will be eligible for a sales incentive (i.e., commission) under the applicable plan terms. For non-sales roles, employees will be eligible for a discretionary annual bonus, the target amount of which varies based on the applicable role, to be governed by the applicable plan terms. Employees may also be eligible to participate in the Company’s long-term incentive plan, with eligibility and target amount dependent on the role. In addition to compensation, the Company offers a competitive suite of benefits to its employees.\nDepending on your location, you may be eligible for more detailed information related to the compensation and benefits related to this job posting. If you believe you may be entitled to such information by law, you may contact HR by emailing .\nThe Pay Range for this role is:\n€34,100.00-€51,100.00/AnnualFor Sales roles, the range reflects on target earnings, which includes both base salary and sales incentive target.","description_format":"text","description_chars":5207,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Italian","level":"Advanced (C1)","optional":true},{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Italy","iso":"IT","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Surgical Instruments & Devices","Blood & Tissue Banks"],"lifecycle":[{"event":"open","at":"2026-11-11T01:22:11Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":56,"reasons":["conf:2","win:early"],"computed_at":"2026-11-11T04:09:49Z"},"pay":{"stated_usd_annual":56989,"is_top_pay":false},"html_url":"https://alion.io/job/haemonetics-software-support-i-3","json_url":"https://alion.io/job/haemonetics-software-support-i-3.json","meta":{"generated_at":"2026-11-11T04:09:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4253,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4471},"rest":"https://alion.io/mcp/rest/get_company?id=4471"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhaemonetics-software-support-i-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhaemonetics-software-support-i-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhaemonetics-software-support-i-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/haemonetics-software-support-i-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhaemonetics-software-support-i-3"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4049702}},{"tool":"search_jobs","arguments":{"company":"haemonetics.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4049702},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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