{"id":100483,"url":"https://alion.io/job/haemonetics-software-support-i","title":"Software Support I","company":{"id":4471,"name":"Haemonetics","domain":"haemonetics.com","url":"https://alion.io/company/haemonetics","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":8,"ghost_share":0,"stale_share":0.75,"repost_share":0,"time_to_fill_p50_days":55,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Coventry, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":32000,"max_usd":59000,"period":"year","method":"role_country_seniority_unknown","sample_n":125},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"SQL","optional":false},{"name":"Windows","optional":false},{"name":"TCP/IP","optional":true}],"status":"live","first_seen_at":"2026-08-19T00:00:00Z","employer_posted_date":"2026-09-14","last_verified_at":"2026-10-20T12:43:18Z","board_verified":true,"closed_at":null,"days_open":62,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":62},"description":"We are constantly looking to add to our core talent. If you are seeking a career that is challenging and rewarding, a work environment that is diverse and dynamic, look no further - Haemonetics is your employer of choice.\nJob Details\nAbout the Role\nHaemonetics is seeking a motivated and customer-focused Software Support Analyst to join our Systems Support team based in Coventry.\nAs a key member of our frontline support organisation, you will act as the first point of contact for customers requiring assistance with Haemonetics software applications, interfaces, databases, and associated hardware solutions. You will provide technical support to customers across the UK and Italy, helping to diagnose, troubleshoot, and resolve issues while delivering an exceptional customer experience.\nThis is an office-based role located in Coventry, providing the opportunity to work closely with technical specialists, field service engineers, software developers, and customer support colleagues.\nKey Responsibilities\nProvide first-line technical support for Haemonetics software applications and hardware products, throughout the EMEA region\nTroubleshoot and resolve software, database, networking, connectivity, and interface-related issues.\nSupport customers via telephone, email, and remote support tools.\nInvestigate and resolve incidents in accordance with established support processes and service levels.\nAccurately document support activities within the helpdesk ticketing system.\nEscalate complex issues to appropriate internal teams where necessary.\nCollaborate with software developers, field service personnel, distributors, and third-party suppliers to achieve timely resolutions.\nPerform remote assessments of customer software, hardware, and interface requirements.\nAssist with service quotations and support-related administrative tasks.\nUtilise SQL Server Management Studio to investigate and resolve database-related issues.\nContribute to process improvement initiatives and support projects.\nParticipate in hotline coverage to ensure excellent customer service at all times.\nRequired Qualifications\nEssential\nPrevious experience in a technical support, helpdesk, application support, or IT support environment.\nExperience supporting healthcare software or medical device solutions.\nFluent written and spokenEnglish and ideally Italian.\nStrong troubleshooting and analytical problem-solving skills.\nExperience supporting Microsoft Windows environments.\nExcellent communication and customer service skills.\nAbility to work independently and as part of a collaborative team.\nProficiency with Microsoft Office applications.\nDesirable\nKnowledge of SQL Server and database troubleshooting.\nUnderstanding of TCP/IP networking concepts.\nExperience supporting software interfaces and integrations.\nExperience working with Italian healthcare organisations or distributors.\nFamiliarity with remote support technologies.\nWhat We're Looking For\nThe ideal candidate will be passionate about delivering excellent customer service and enjoy solving technical problems. They will be comfortable working in a fast-paced support environment, engaging with customers in both English and Italian, and collaborating with cross-functional teams to deliver successful outcomes.\nWhy Join Haemonetics?\nJoin a global healthcare technology organisation making a positive difference to patient care.\nDevelop technical expertise across software, databases, interfaces, networking, and healthcare IT systems.\nWork alongside experienced technical specialists and product experts.\nBe part of a supportive and collaborative team environment in Coventry.\nOpportunity to contribute to the growth and support of our expanding Italian customer base.\nLanguage Requirement: Applicants should be fluent English and ideally in Italian, with the ability to provide verbal and written technical support in both languages.\nLocation Requirement: This is an office-based position in Coventry, UK and regular attendance at the Coventry office is required (3 days per week)\nEEO Policy Statement","description_format":"text","description_chars":4060,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false},{"language":"Italian","level":"All levels","optional":true}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Surgical Instruments & Devices","Blood & Tissue Banks"],"lifecycle":[{"event":"open","at":"2026-08-19T00:00:00Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Senior or Specialist Worker, Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Global Business Mobility: Senior or Specialist Worker; Skilled Worker","cap_exempt":false,"checked_at":"2026-10-20T06:21:30+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":31,"band":"fade","label":"Fading","p_open":1,"p_active":0.693,"p_room":0.44,"age_days":62,"expected_fill_days":55,"reasons":["conf:2","velocity","win:tail","crowd:"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/haemonetics-software-support-i","json_url":"https://alion.io/job/haemonetics-software-support-i.json","meta":{"generated_at":"2026-10-20T15:37:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17689,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4471},"rest":"https://alion.io/mcp/rest/get_company?id=4471"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhaemonetics-software-support-i"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhaemonetics-software-support-i"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhaemonetics-software-support-i"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/haemonetics-software-support-i\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhaemonetics-software-support-i"}]}